Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... See more
Company replied
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Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... See more
Company replied
Fantastic!! After being messed around by a large flooring store & being told I’d have to wait 8 weeks for delivery I approached this company. Brilliant, delivered within 48 hours of my order & great f... See more
Company replied
The sales team was so helpful. They sent me in real life pictures of the flooring I wanted. This helped on massively on the selection process. Great communication from the team overall.
Company replied
Company details
Written by the company
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Contact info
11 Scott's Road, PA2 7AN, Paisley, United Kingdom
- floormonster.co.uk
4.1
Great
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stairs
Hi everyone, we are recommended this site to buy materials for the stairs.
Staff helped us with everything and delivery was organised and the quality of the materials are very good nice color as well we choose and we are happy
Thanks very much!
March 11, 2025
Reply from Floor Monster
Thank you Octavian we really appreciate your great feedback and glad all went well with your order, if you do need anything further please feel free to get in touch
Floor Monster has good service
Floor Monster has good service, with helpful staff and prompt deliveries. Samples arrived quickly, and communication was clear. While I’ve had positive experiences ordering, there's room for improvement to make the process perfect. Overall, a decent company for flooring needs.
February 14, 2025
Unprompted review
Reply from Floor Monster
Thank you Ronette appreciate your feedback and we would love to listen to any recommendations you have as to how we can improve our service, please do let us know directly
Reply from Floor Monster
Thank you Anne for your kind feedback its much appreciated and if you need anything further please do don't hesitate to let us know
Purchased staircase steps
Purchased staircase steps,
Excellent service and good quality, ordered and received with in two days. Will recommend to others.
July 9, 2024
Unprompted review
Reply from Floor Monster
Great to hear Mereena and we really appreciate this! if you do need anything further please do not hesitate to let us know
Reply from Floor Monster
Thank you Anita, great to hear!
Reply from Floor Monster
Fantastic, thank you for your feedback
I think that their service was good but…
I think that their service was good but delivery took some time. Having said that I will still be ordering from them in the future.
Their chat person Jennifer always responded and updated on delivery with honesty.
February 17, 2025
Reply from Floor Monster
Thank you Raj we appreciate your order and as this was a special order item this needed to come from our supplier directly, we are glad you made use of our online chat team and that all the information required was provided to you. We hope the floor is looking well down!
Reply from Floor Monster
Great to hear the sample is good for you and if you need any assistance with making an order please do not hesitate to let us know
Sent the samples very quickly and…
Sent the samples very quickly and followed it up with a phone call which I missed. Samples appear very good quality
February 2, 2025
Reply from Floor Monster
Thank you Mark for letting us know and if you need any assistance making a purchase do not hesitate to get in touch
Reply from Floor Monster
Really great to hear Aidan thank you!
Staircase steps
Purchased staircase steps, Customer service very helpful and quick at responding to my queries, sample
Sent very quickly. Good quality product.
January 22, 2025
Reply from Floor Monster
Thank you Mayada we are glad you are happy with the steps
Reply from Floor Monster
Thank you John for your feedback much appreciated
Floor Monster Staircase
Customer service was 1st class I spoke to Jennifer who was amazingly helpful & knowledgeable. She helped me with what I needed to order & arranged the delivery to suit my availability. The product was as specified & delivery was quick. The excellent customer service was definitely a decisive factor in purchasing from this company.
December 2, 2024
Reply from Floor Monster
Thank you Irene for your great feedback, much appreciated and if you do need anything further please do not hesitate to let us know
Fast sample delivery
December 11, 2024
Reply from Floor Monster
Great Elizabeth, if you need any other help please just let us know
Reply from Floor Monster
Super David great to hear
Reply from Floor Monster
Hi Frank, thank you for your feedback and emailing us the damages which I can see were replaced for you thanks
Good service,very pleased with product.
November 26, 2024
Reply from Floor Monster
Great to hear Keith and really appreciate your order
Great service and product delivery came…
Great service and product delivery came on the day I asked for and everything looks great
November 16, 2024
Reply from Floor Monster
Thank you Rikki we really appreciate your feedback
Good quality, good proce
Delivered on time, usual quality, right price and another happy customer.
November 18, 2024
Reply from Floor Monster
Super Chris, great to hear and if you need anything further please do not hesitate to get in touch
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