Floor Monster Reviews 

303
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... See more

Company replied

Rated 2 out of 5 stars

Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... See more

Company replied

Rated 5 out of 5 stars

Fantastic!! After being messed around by a large flooring store & being told I’d have to wait 8 weeks for delivery I approached this company. Brilliant, delivered within 48 hours of my order & great f... See more

Company replied

Rated 5 out of 5 stars

The sales team was so helpful. They sent me in real life pictures of the flooring I wanted. This helped on massively on the selection process. Great communication from the team overall.

Company replied

Company details

  1. Wood and Laminate Flooring Supplier

Written by the company

Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.


Contact info

4.1

Great

TrustScore 4 out of 5

303 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(303)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stairs

Hi everyone, we are recommended this site to buy materials for the stairs.
Staff helped us with everything and delivery was organised and the quality of the materials are very good nice color as well we choose and we are happy
Thanks very much!

March 11, 2025
Floor Monster logo

Reply from Floor Monster

Thank you Octavian we really appreciate your great feedback and glad all went well with your order, if you do need anything further please feel free to get in touch

Rated 3 out of 5 stars

Floor Monster has good service

Floor Monster has good service, with helpful staff and prompt deliveries. Samples arrived quickly, and communication was clear. While I’ve had positive experiences ordering, there's room for improvement to make the process perfect. Overall, a decent company for flooring needs.

February 14, 2025
Unprompted review
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Reply from Floor Monster

Thank you Ronette appreciate your feedback and we would love to listen to any recommendations you have as to how we can improve our service, please do let us know directly

Rated 5 out of 5 stars

Very helpful sales and response .

Very helpful sales and response .

March 12, 2025
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Reply from Floor Monster

Thank you Anne for your kind feedback its much appreciated and if you need anything further please do don't hesitate to let us know

Rated 5 out of 5 stars

Purchased staircase steps

Purchased staircase steps,
Excellent service and good quality, ordered and received with in two days. Will recommend to others.

July 9, 2024
Unprompted review
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Reply from Floor Monster

Great to hear Mereena and we really appreciate this! if you do need anything further please do not hesitate to let us know

Rated 4 out of 5 stars

I think that their service was good but…

I think that their service was good but delivery took some time. Having said that I will still be ordering from them in the future.
Their chat person Jennifer always responded and updated on delivery with honesty.

February 17, 2025
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Reply from Floor Monster

Thank you Raj we appreciate your order and as this was a special order item this needed to come from our supplier directly, we are glad you made use of our online chat team and that all the information required was provided to you. We hope the floor is looking well down!

Rated 5 out of 5 stars

We liked a sample

We liked a sample, and we will order 😍👌

February 21, 2025
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Reply from Floor Monster

Great to hear the sample is good for you and if you need any assistance with making an order please do not hesitate to let us know

Rated 4 out of 5 stars

Sent the samples very quickly and…

Sent the samples very quickly and followed it up with a phone call which I missed. Samples appear very good quality

February 2, 2025
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Reply from Floor Monster

Thank you Mark for letting us know and if you need any assistance making a purchase do not hesitate to get in touch

Rated 5 out of 5 stars

Staircase steps

Purchased staircase steps, Customer service very helpful and quick at responding to my queries, sample
Sent very quickly. Good quality product.

January 22, 2025
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Reply from Floor Monster

Thank you Mayada we are glad you are happy with the steps

Rated 5 out of 5 stars

Floor Monster Staircase

Customer service was 1st class I spoke to Jennifer who was amazingly helpful & knowledgeable. She helped me with what I needed to order & arranged the delivery to suit my availability. The product was as specified & delivery was quick. The excellent customer service was definitely a decisive factor in purchasing from this company.

December 2, 2024
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Reply from Floor Monster

Thank you Irene for your great feedback, much appreciated and if you do need anything further please do not hesitate to let us know

Rated 1 out of 5 stars

Materials turned up damaged

Materials turned up damaged

November 29, 2024
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Reply from Floor Monster

Hi Frank, thank you for your feedback and emailing us the damages which I can see were replaced for you thanks

Rated 5 out of 5 stars

Good quality, good proce

Delivered on time, usual quality, right price and another happy customer.

November 18, 2024
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Reply from Floor Monster

Super Chris, great to hear and if you need anything further please do not hesitate to get in touch

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