Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... See more
Company replied
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Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... See more
Company replied
Fantastic!! After being messed around by a large flooring store & being told I’d have to wait 8 weeks for delivery I approached this company. Brilliant, delivered within 48 hours of my order & great f... See more
Company replied
The sales team was so helpful. They sent me in real life pictures of the flooring I wanted. This helped on massively on the selection process. Great communication from the team overall.
Company replied
Company details
Written by the company
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Contact info
11 Scott's Road, PA2 7AN, Paisley, United Kingdom
- floormonster.co.uk
4.1
Great
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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samples ordered were too small compared…
samples ordered were too small compared to those previously supplied
November 19, 2024
Reply from Floor Monster
Hi Damien thank you for your feedback, feel free to get in touch and we can look at organising bigger samples to be sent to you
Received items late
November 24, 2024
Reply from Floor Monster
Hi Leo, sorry to hear the consignment was delayed via TNT, we are aware they had suffered delays to your consignment due to the amount of freight on their network but granted we would have preferred this to not had caused a delay to your order.
Very disappointed I wouldn’t recommend…
Very disappointed I wouldn’t recommend this to anyone. Bad service and poor quality
November 18, 2024
Reply from Floor Monster
Hi Matt, thank you for your feedback, I have checked the notes and I can see you queried the sample sent and the steps received as not been similar colour. They were the correct product but we advised not a close match to your flooring so I can see we then directed you to a closer match to the floor you have. We also helped to cover the swap over cost for this and have had no further correspondence from you regarding quality nor issue with the product we suggested. Feel free to get back in touch if there is anything you need help with
Fast delivery and the product is great…
Fast delivery and the product is great Quality
November 25, 2024
Reply from Floor Monster
Thank you Jodiemae we are pleased to hear all went well for you and you are happy with your flooring. If you need anything further please do not hesitate to let us know.
I had very good experience from start…
I had very good experience from start till my order was delivered to me.
Staff responded promptly via email.
The quality is good.
November 24, 2024
Reply from Floor Monster
Thank you for taking the time to get in touch and let us know your feedback we greatly appreciated it and if ou need anything further please do not hesitate to get in touch
Fantastic! 10/10
Fantastic!! After being messed around by a large flooring store & being told I’d have to wait 8 weeks for delivery I approached this company. Brilliant, delivered within 48 hours of my order & great follow up customer service. Products just what I requested. 10/10
November 21, 2024
Reply from Floor Monster
Great Lucy we really appreciate your order and glad all went to plan for you. If you do need anything further please do not hesitate to get in touch.
Prompt
Sent the floor samples very quickly and followed up with a courtesy call offering support
November 13, 2024
Reply from Floor Monster
Hi Tess thank you for your review and if you do need any help with placing an order please do not hesitate to get in touch
Reply from Floor Monster
Thank you Stephen for letting us know and that the Richmond stairs are looking well if you need anything further please do not hesitate to get in touch.
Great flooring really happy how it…
Great flooring really happy how it looks delivered when said will be back for some more
November 13, 2024
Reply from Floor Monster
Thank you Steven for your review, great to hear the Berry Alloc Laminate flooring is looking well and of course if you need any further assistance or flooring in the future please do not hesitate to let us know.
very good service
very good service, when the delivery on the day ,one staircase damaged, l email them they changed it for me in next week
November 1, 2024
Reply from Floor Monster
Thank you Man for your feedback and if you do need anything further please do not hesitate to let us know
Quick Step samples
I ordered a couple of floor samples and they arrived promptly and well wrapped.
October 29, 2024
Reply from Floor Monster
Thank you Sandra for letting us know and if you need any assistance with making a purchase please do not hesitate to get in touch!
Reply from Floor Monster
Thank you John for your feedback it's much appreciated and if you do need anything further please do not hesitate to get in touch
Sample sent quickly
October 25, 2024
Reply from Floor Monster
Great to hear Steven and if you do need any assistance with making a purchase or have any queries about the product please do not hesitate to let us know!
I received exactly what I needed…
I received exactly what I needed promptly and when required
October 23, 2024
Reply from Floor Monster
Great to hear Philip many thanks
I am going to complain about the…
I am going to complain about the product quality. I bought same product a year ago and and then quality was much better. Have pictures to prove it. Now the product is getting damage when holding it in hands. The laminate is caming off. Plus the delivery came damaged. Replied with to your email with 5 different pictures of the damages. Looking forward to hear from you. I have sent another email and still no reply
Thank you,
Adam
September 16, 2024
Reply from Floor Monster
Adam thank you for your email we did reply asking for some images and evidence of the damage but not had any reply. We are unsure what the issue may be for you but if you can respond via email we can look into this for you
Impressed so far
Have only ordered samples & am yet to make up my mind but speed of service was fantastic & correspondence was good.....no pressure to buy, which I think indicates they know the samples will sell themselves.
October 13, 2024
Reply from Floor Monster
Thank you Denise for your kind feedback, please do let us know if we can help in any way forward
Friendly helpful agent taking my order…
Friendly helpful agent taking my order and everything delivered promptly as ordered
October 8, 2024
Reply from Floor Monster
Thank you Zara for your great feedback if you do need anything further please do not hesitate to let us know
Satisfied Customer
The team at Floor Monster were very professional, communication was clear and timely. I am just waiting on delivery of my flooring and excited to get it installed
October 3, 2024
Reply from Floor Monster
Stephen sorry to hear of the delay to your order. I believe the customer service team have emailed you to confirm the stock is now available and suggested delivery date for you if you could confirm via email please and apologies again
Reply from Floor Monster
Great to hear, if you do need any assistance with making a purchase please do not hesitate to let us know
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