I’m really happy with my new floor. I didn’t know anything about lvt before I went into the Wakefield store. Colin was really helpful explained the process and options really well and provided an accu... See more
Company replied
Location
Switch location3B Ings Road, Ings Road Retail Park, WF1 1RN Wakefield, West Yorkshire, GB
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See what reviewers are saying
Paul at the Wakefield store has been really helpful and knowledgeable throughout with assisting us on choosing our LVT flooring. Looking forward to having it fitted in the next few weeks ! There is... See more
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I met your sale’s quality manager Paul today who explained the type of product available. I was looking to replace my kitchen floor with a more hard wearing surface. Paul sorted me a a product I was h... See more
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Both the store manager (Steve) and the carpet fitter were consistently helpful, friendly and reliable throughout the process. They stayed in touch and showed up exactly as agreed. I'd arranged to hav... See more
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Company details
Written by the company
Floorstore Wakefield is a 14,000 square foot showroom, split across two levels. We designed it inch by inch to offer a unique customer experience, both visually and physically. Displayed to be logical and inspiring, we hope to give customers the best chance of choosing their perfect floor or bed. With 10,000 square feet devoted to showing their most fantastic range of flooring available to suite all varieties of budgets and tastes. The other 4,000 square feet will display a huge selection of beds, along with other bedding accessories.
We've Got You Covered
Written by the company
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Contact info
3B Ings Road, Ings Road Retail Park, WF1 1RN, Wakefield, West Yorkshire, United Kingdom
- 01924362642
Get FREE underlay on any flooring order
4.6
Excellent
140 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great sales staff
Great sales staff, lovely comfortable mattress bought, I can highly recommend
December 12, 2025
Reply from Floorstore - Wakefield
Hi,
Thank you for your lovely review! We’re so pleased to hear you had a great experience with our sales team and that you’re enjoying your new comfortable mattress.
We really appreciate your recommendation and are always here if you need anything in the future!
my floor came apart so now i have gaps…
my floor came apart so now i have gaps in the flooring, after going back and fourth for a year they have finally said they will replace it but dont have the colour we have anymore haha… we cant get any sort of refund as they said if they was to refund us any money they would have to come take the flooring back… obviously now weve installed skirting boards and have all our furniture in the house, they did say they would try and reinstall our existing skirting boards but id imagine that would be a nightmare and it would just end up either costing us more money on new boards or having a scruffy finish… all in all the 1 star was generous id say
April 13, 2026
Reply from Floorstore - Wakefield
Hi Lee,
Thank you for your feedback. We’re sorry to hear you’ve been unhappy with your experience.
As previously explained, this issue relates to a manufacturer claim, and unfortunately the original Classen product is no longer available. We have offered a range of alternative replacement options from other brands, but understand these have not been to your preference.
In terms of a refund, this would require the flooring to be uplifted and returned, in line with standard procedure so the claim can be processed with the manufacturer. We appreciate this may not be ideal, but we’re unable to offer a refund while the product remains in place.
We understand this has been frustrating and have made every effort to provide a fair resolution within the options available to us.
Polite helps you allot happy customer 😀
April 9, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Radim,
Thank you for your lovely review.
We’re so pleased to hear you found our team polite and helpful.
It’s great to know you’re a happy customer — we really appreciate your support and hope to see you again soon!
Good range of product
Good range of product, salesman very helpfull.
Carpet superb, fitters superb.
Can and do recommend Floorstore.
June 9, 2025
Reply from Floorstore - Wakefield
Hi Alan,
Thank you for your fantastic review.
We’re so pleased to hear you were happy with our range of products and found the team helpful.
It’s great to know you’re pleased with both your carpet and the fitting — thank you for the recommendation, we truly appreciate your support!
Disappointing Service and Incorrect…
Disappointing Service and Incorrect Measurements
I recently purchased flooring from the Wakefield branch. While the quality of the product itself is very good, I am extremely disappointed with the overall service and experience.
The staff were unhelpful and lacked professional courtesy. Furthermore, the employee sent to take measurements provided incorrect figures, which resulted in a significant surplus of flooring material. This error has caused me a financial loss of approximately £300.
When I contacted the branch to resolve this issue, the staff were dismissive and refused to accept a return or offer any compensation for their mistake. It is regrettable that such a good product is undermined by poor customer service and a lack of accountability.
November 20, 2025
Reply from Floorstore - Wakefield
Hi Waseem,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’re pleased to hear you were happy with the quality of the flooring. We’re sorry you feel the service did not meet expectations.
Measurements are provided as a guide, and we always recommend allowing for additional material to account for cuts, waste, and fitting requirements.
In relation to surplus material, as advised at the time of purchase, special order flooring and opened products are non-returnable.
We always aim to provide clear guidance and support throughout the process, and we’re sorry you feel this was not reflected on this occasion.
Reply from Floorstore - Wakefield
Hi Mark,
Thank you for your feedback.
We’re pleased to hear you were happy with the selection of flooring we offer.
We’re sorry to hear the fitting did not fully meet your expectations.
Staffclick laminate floor extremly helpful and…
Staff extremly helpful and knowledgeable. Kept me informed of appointments and when the floor would be in store.
November 24, 2025
Reply from Floorstore - Wakefield
Hi Beverley,
Thank you for your lovely review.
We’re so pleased to hear our team were helpful and knowledgeable, and that you were kept well informed throughout the process.
We really appreciate your support and hope to see you again soon!
Will never use this company again
Will never use this company again! They advise you to purchase more flooring than required and won’t take it back.!
Mgr offers a discount on more flooring as a way of apologising, but didn’t advise how much that would be. Having spent over 3k for flooring. Also states that maybe he will be able to purchase the flooring Iv not used back but then backtracks. They didn’t tell me at the time of purchase it was non- refundable either.!! Complete lie!!Avoid at all costs!
February 24, 2026
Reply from Floorstore - Wakefield
Hi Becki,
We’re sorry to hear you feel this way and would like to clarify the situation.
The flooring purchased was a special-order product, and as discussed at the time, these items are non-returnable. You were also advised of this prior to purchase.
The quantity ordered was based on the measurements provided, and it was explained that mixing batches or using spare packs from previous orders cannot be guaranteed to match or fit correctly.
As a gesture of goodwill, a discount on a further order was offered. We also explored whether we could assist further, this was not something we could guarantee.
We always aim to be transparent and provide accurate guidance so customers can make informed decisions.
The fitters did an outstanding job
The fitters did an outstanding job, were very professional & polite, cannot fault the work however the staff in store were the complete opposite, in particular ***** who I was advised is the store manager! I only went ahead with the living room as I had paid a deposit however I cancelled the kitchen and hallway due to his attitude and went elsewhere, paying slightly more but a much better service! I will never return to Wakefield Floorstore or recommend to anyone!
April 9, 2026
Reply from Floorstore - Wakefield
We’re sorry to hear that your experience in store did not meet your expectations.
It’s great to hear that you were happy with the fitting and found the fitters professional and polite — we will be sure to pass that feedback on to them.
Our team always aim to provide clear and honest advice to ensure customers can make informed decisions.
We’re sorry we weren’t able to meet your expectations fully on this visit and appreciate you taking the time to share your feedback.
Wakefield store
At the Wakefield store, Steve was great answering all my questions to help me decide which flooring to purchase. It gave me the push i needed to finally choose.
April 6, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Maxine,
Thank you for your lovely review.
We’re so pleased to hear Steve at our Wakefield store was able to answer all your questions and help you make the right decision.
It’s great to know he gave you that final push — we really appreciate your support and hope to see you again soon!
Good friendly service
Good friendly service , helped with large item to my car
April 7, 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your lovely review.
We’re so pleased to hear you received friendly service and that the team were able to help you with your item to the car.
We really appreciate your support and hope to see you again soon!
Really friendly helpful service
Really friendly helpful service. Quick and efficient. Paul was very knowledgeable and helpful.
April 7, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Helen,
Thank you for your lovely review.
We’re so pleased to hear you received friendly, quick, and efficient service.
Paul will be delighted to know you found him knowledgeable and helpful. We really appreciate your support and hope to see you again soon!
Reply from Floorstore - Wakefield
Hi Brogan,
Thanks for your fantastic review. We realy appreciate your support and we are glad that you found our staff very helpful.
We hope to welcome you back to Floorstore very soon!
Andrew at Floorstore Wakefield was great
Very friendly team. The service was quick and Andrew was very helpful.
March 29, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Isabelle,
Thank you for your lovely review.
We’re so pleased to hear you found the team friendly and the service quick. Andrew will be delighted to know you found him very helpful.
We really appreciate your support and hope to see you again soon!
Molly at Floorstore in Wakefield was…
Molly at Floorstore in Wakefield was fantastic. She was very polite and professional and took into account everything we asked for. I’d highly recommend calling in to this store as they can’t do enough for you and the prices are great too
March 28, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Dave,
Thank you so much for your fantastic review.
We’re delighted to hear Molly at our Wakefield store was so polite, professional, and attentive to everything you needed. She’ll be thrilled to hear your kind words.
It’s great to know you felt well looked after and were happy with our prices too. Thank you for the recommendation — we truly appreciate your support!
Great service very helpful and quick at…
Great service very helpful and quick at sorting out fitting. Thank you!
March 25, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Faye,
Thank you for your lovely review.
We’re so pleased to hear you received great service and that everything was sorted quickly and smoothly for your fitting.
We really appreciate your support and hope to see you again soon!
Andrew from wakefield..
Andrew from wakefield... absolute star!!! Made everything easy. Thank you so much for your patience. Probably see you next month for carpets
March 22, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Kelly,
Thank you for your fantastic review! We're so pleased to hear Andrew from Wakefield made everything easy for you—he’ll be delighted to hear your kind words.
We really appreciate your feedback and look forward to seeing you again next month for your carpets!
Fantastic service as always
Fantastic service as always . Paul was super helpful . Would recommend
March 21, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Joanne,
Thank you for your continued support! We're so pleased to hear you received fantastic service again. Paul will be delighted to know he was able to help.
We really appreciate your recommendation and look forward to seeing you again soon!
Carpet/vinyl fitting (completed 19 March 2026)
Both the store manager (Steve) and the carpet fitter were consistently helpful, friendly and reliable throughout the process. They stayed in touch and showed up exactly as agreed. I'd arranged to have a stairlift removed and quickly reinstalled during the fitting, so was grateful for their patience, helpfulness and common sense about this! (It COULD have been a massive headache, but wasn't!) Would have no hesitation in recommending this store.
February 19, 2026
Reply from Floorstore - Wakefield
Hi,
Thank you so much for your detailed and thoughtful review! We're delighted to hear that Steve and the fitter provided such a helpful, friendly, and reliable service throughout your carpet and vinyl fitting.
It’s great to know everything went smoothly—especially with the stairlift arrangement, which we know could have been tricky. We’re really pleased the team’s patience and practical approach made the process stress-free for you.
We truly appreciate your recommendation and hope to see you again in the future!
Andrew from Floorstore Wakefield was…
Andrew from Floorstore Wakefield was very helpful and assisted us with finding the best flooring for our budget.
March 19, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Craig,
Thank you for your lovely review.
We’re so pleased to hear Andrew from our Wakefield store was very helpful and able to assist you in finding the best flooring within your budget.
We really appreciate your feedback and hope to see you again soon!
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