Always a pleasure shopping here, had a return visit today to purchase flooring for my new home office. Great store and great flooring, looking forward to the fitting. Big shout out to Robert... See more
Company replied
Location
Switch location3B Ings Road, Ings Road Retail Park, WF1 1RN Wakefield, West Yorkshire, GB
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See what reviewers are saying
I’m really happy with my new floor. I didn’t know anything about lvt before I went into the Wakefield store. Colin was really helpful explained the process and options really well and provided an accu... See more
Company replied
Paul at the Wakefield store has been really helpful and knowledgeable throughout with assisting us on choosing our LVT flooring. Looking forward to having it fitted in the next few weeks ! There is... See more
Company replied
I met your sale’s quality manager Paul today who explained the type of product available. I was looking to replace my kitchen floor with a more hard wearing surface. Paul sorted me a a product I was h... See more
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Company details
Written by the company
Floorstore Wakefield is a 14,000 square foot showroom, split across two levels. We designed it inch by inch to offer a unique customer experience, both visually and physically. Displayed to be logical and inspiring, we hope to give customers the best chance of choosing their perfect floor or bed. With 10,000 square feet devoted to showing their most fantastic range of flooring available to suite all varieties of budgets and tastes. The other 4,000 square feet will display a huge selection of beds, along with other bedding accessories.
We've Got You Covered
Written by the company
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
Contact info
3B Ings Road, Ings Road Retail Park, WF1 1RN, Wakefield, West Yorkshire, United Kingdom
- 01924362642
Get FREE underlay on any flooring order
4.6
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Fantastic service as always
Fantastic service as always . Paul was super helpful . Would recommend
March 21, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Joanne,
Thank you for your continued support! We're so pleased to hear you received fantastic service again. Paul will be delighted to know he was able to help.
We really appreciate your recommendation and look forward to seeing you again soon!
Carpet/vinyl fitting (completed 19 March 2026)
Both the store manager (Steve) and the carpet fitter were consistently helpful, friendly and reliable throughout the process. They stayed in touch and showed up exactly as agreed. I'd arranged to have a stairlift removed and quickly reinstalled during the fitting, so was grateful for their patience, helpfulness and common sense about this! (It COULD have been a massive headache, but wasn't!) Would have no hesitation in recommending this store.
February 19, 2026
Reply from Floorstore - Wakefield
Hi,
Thank you so much for your detailed and thoughtful review! We're delighted to hear that Steve and the fitter provided such a helpful, friendly, and reliable service throughout your carpet and vinyl fitting.
It’s great to know everything went smoothly—especially with the stairlift arrangement, which we know could have been tricky. We’re really pleased the team’s patience and practical approach made the process stress-free for you.
We truly appreciate your recommendation and hope to see you again in the future!
Andrew from Floorstore Wakefield was…
Andrew from Floorstore Wakefield was very helpful and assisted us with finding the best flooring for our budget.
March 19, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Craig,
Thank you for your lovely review.
We’re so pleased to hear Andrew from our Wakefield store was very helpful and able to assist you in finding the best flooring within your budget.
We really appreciate your feedback and hope to see you again soon!
Polite staff and very helpful
March 5, 2026
Reply from Floorstore - Wakefield
Hi Liz,
Thank you for your kind review.
We’re so pleased to hear you found our team polite and very helpful.
We really appreciate your support and hope to see you again soon!
Andrew from Wakefield was a great help…
Andrew from Wakefield was a great help and very considerate
March 17, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi David,
Thank you for your lovely review.
We’re so pleased to hear Andrew from our Wakefield store was a great help and very considerate.
We really appreciate your feedback and hope to see you again soon!
Andrew at Wakefield was very helpful
Andrew at Wakefield was very helpful, pointing us in the right direction to the right product for our needs.
March 16, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Nicola,
Thank you for your lovely review.
We’re so pleased to hear Andrew at our Wakefield store was very helpful and able to guide you towards the right product for your needs.
We really appreciate your feedback and hope to see you again soon!
Steve was very friendly and helpful and…
Steve was very friendly and helpful and gave a very professional service
March 14, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi John,
Thank you for your lovely review.
We’re so pleased to hear Steve was friendly, helpful, and provided a very professional service.
We really appreciate your feedback and hope to see you again soon!
Colin was very helpful and give us some…
Colin was very helpful and give us some advice on the laminate flooring options which suited our needs.
Overall great experience at floorstore
Michael
March 11, 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for taking the time to leave us such a lovely review! We're really pleased to hear that Colin was able to help and guide you through the laminate flooring options to find something that suited your needs.
It's great to know you had an overall positive experience at Floorstore. I’ll be sure to pass your kind feedback on to Colin, he’ll really appreciate it!
Thanks again for choosing Floorstore, and we hope you enjoy your new flooring.
Easy to order and prompt
March 2, 2026
Reply from Floorstore - Wakefield
Hi Sally,
Thank you for your great review.
We’re so pleased to hear the process was easy and that everything was handled promptly.
We really appreciate your support and hope to see you again soon!
Paul was very knowledgeable
Paul was very knowledgeable, helped immensely, wasn't pushy, got us a good deal, second time with him, would definitely use again.
March 11, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Tibor,
Thank you for your fantastic review.
We’re delighted to hear Paul was knowledgeable and helpful, and that he could get you a great deal without any pressure.
It’s especially great to hear you’ve chosen to come back to him again — we truly appreciate your continued support and look forward to helping you in the future!
Staff were really friendly and helpful……
Staff were really friendly and helpful… Paul spent quite a lot of time explaining the advantages of various types of flooring which we found really useful… we went to try and match up laminate flooring we had already, again good advice and tips given… thank you
March 8, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi David,
Thank you for your lovely review.
We’re so pleased to hear Paul was courteous and helpful and that he was able to help you find exactly what you needed.
It’s great to know he also helped you out to the car with your lino — we really appreciate your feedback and hope to see you again soon!
Paul was very curtious and helpful
Paul was very curtious and helpful, found exactly what was needed and even helped me out to the car with the Lino .
March 10, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Emma,
Thank you for your lovely review.
We’re so pleased to hear Paul was courteous and helpful and that he was able to help you find exactly what you needed.
It’s great to know he also helped you out to the car with your lino — we really appreciate your feedback and hope to see you again soon!
I wasn't told in store when I placed my…
I wasn't told in store when I placed my order that I would need to pay the fitter a separate price! It was highlighted on my invoice but at no point were we told about this. It was pretty embarrassing when the fitter asked for his money!
February 21, 2026
Reply from Floorstore - Wakefield
Hi,
Thank you for your feedback. We’re genuinely sorry to hear that you felt caught off guard on the day of fitting, we understand how uncomfortable that must have been.
We have spoken with the store team, and they have confirmed that the fitting charge was highlighted on your invoice and explained at the time of placing the order.
Our intention is always to be completely transparent about all costs from the outset, and we’re sorry that this situation has left you feeling disappointed.
100% recommend the Floorstore Wakefield
100% recommend the Floorstore Wakefield branch to anyone and everyone. i had two unwell children at home and had previously bought flooring from them. I gave them a ring and spoke with Colin and he was able to tell me exactly what i would need, how much etc. He even sent me photos of the floors they had in stock via email so we could discuss prior to going down and seeing them. Really helpful as always! Can't wait to have them fitted now
February 27, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Victoria,
Thank you so much for your amazing review.
We’re delighted to hear you’d 100% recommend our Wakefield branch. It’s great to know Colin was able to help over the phone, provide all the details you needed, and even send photos to make things easier for you at home.
We truly appreciate your continued support and can’t wait for you to see the finished result once your new flooring is fitted!
Andrew at Wakefield
Visited the Wakefield store today and was greeted by Andrew. He was so helpful. He asked us a few questions to get to know what we were looking for and gave us help and advice. He wasn't pushy, didn't try to 'upsell' us and there was no pressure.
February 28, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Lyndsey,
Thank you for your lovely review.
We’re so pleased to hear you had a great experience at our Wakefield store. Andrew will be delighted to know you found him helpful and appreciated his advice.
It’s important to us that our customers feel comfortable and never under pressure, so we’re glad that came across.
We really appreciate your feedback and hope to see you again soon!
Was served by Paul at floorstore…
Was served by Paul at floorstore wakefield and was very pleased with the service. Very helpful and knowledgeable about the product I was after.
February 25, 2026
Unprompted review
Reply from Floorstore - Wakefield
Thank you for your lovely review.
We’re so pleased to hear you were happy with the service at our Wakefield store. Paul will be delighted to know you found him helpful and knowledgeable about the product you needed.
We really appreciate your feedback and hope to see you again soon!
Highly Recommended
Great experience with Floorstore, Wakefield.
Steve in the store was extremely helpful and guided us through the different types of flooring and helped us choose the best one for us. Very friendly and not too pushy.
Nigel did a fantastic job of fitting the flooring. Looks absolutely awesome.
Would highly recommend.
January 26, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Rob,
Thank you so much for your fantastic review.
We’re delighted to hear you had a great experience at our Wakefield store. Steve will be so pleased to know you found him helpful, friendly, and supportive in choosing the right flooring without any pressure.
It’s also wonderful to hear Nigel did a fantastic job with the fitting and that you’re thrilled with how it looks!
Thank you for the recommendation — we truly appreciate it and hope to see you again in the future.
Very knowledgeable and helpful team
February 13, 2026
Reply from Floorstore - Wakefield
Thank you for your kind review.
We’re so pleased to hear you found our team knowledgeable and helpful.
We really appreciate your feedback and hope to see you again soon!
Andrew at The Floor Store Wakefield - Seamless Experience from Start to Finish!
"I had a fantastic experience at The Floor Store in Wakefield, thanks to Andrew. He was incredibly helpful in guiding me through the laminate flooring options and made sure I fully understood the pricing breakdown before confirming my order.
The entire process from start to finish was seamless and stress-free. Andrew even went the extra mile by booking the fitter to come out. I’m extremely happy with how everything was handled and would highly recommend Andrew and the team to anyone looking for new flooring!"
February 19, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Christopher,
Thank you so much for your fantastic review!
We’re delighted to hear you had such a seamless and stress-free experience at our Wakefield store. Andrew will be thrilled to know his help and guidance made the whole process easy, from choosing the right laminate to explaining the pricing clearly.
It’s great to hear he went the extra mile by arranging the fitter for you, and we’re so pleased you’re happy with how everything was handled.
Thank you again for the recommendation — we truly appreciate it and look forward to helping you again in the future!
Andrew gave an amazing service
Andrew gave an amazing service. I was looking for flooring for my bathroom. He was able to show me options that would go nicely. He was very personable. He quickly called me back with a date to get it fitted. I would
Highly recommend
February 13, 2026
Unprompted review
Reply from Floorstore - Wakefield
Hi Paige,
Thank you so much for your fantastic review!
We’re delighted to hear that Andrew provided such amazing service and helped you find the perfect flooring for your bathroom. It’s great to know he was able to suggest options that suited your space and keep everything moving quickly with the fitting date too.
We really appreciate your recommendation and will be sure to pass your kind words on to Andrew. Thanks again for choosing us!
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