Floor Street Reviews 

1,499
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 836 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, patient, and knowledgeable throughout the entire selection and ordering process. Consumers also highlight the outstanding quality of the flooring products, noting that samples arrive promptly and match their renovation expectations perfectly. Though some customers experienced minor issues such as receiving damaged packs, incorrect item finishes, or delayed shipments that required extra communication and coordination, most experiences were remarkably smooth. Reviewers greatly appreciate being able to choose preferred delivery dates, easily arrange custom orders, and receive quick responses when planning their projects.

What people talk about most

Product

Consumers find product quality to be outstanding, praising the amazing feel and gorgeous appearance of the... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with their... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive on time and... See more

Staff

Customers had positive experiences with staff, highlighting that team members are extremely helpful, polite,... See more

Order

People report positive experiences with order processes, highlighting helpful support and quick sample... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to six different flooring places before deciding to go with Floor Street. Not only did they have the colour we wanted but the customer service was first class. Sean went above and beyond to make... See more

Rated 5 out of 5 stars

We havent yet had our flooring delivered but wanted to take the time to share our experience so far. Since placing the order for our sample we have had the pleasure of being Sean’s customers. He’s b... See more

Rated 5 out of 5 stars

We needed flooring delivered to a new build which had no registered address yet. Contacted them by WhatsApp on a Sunday, got a quick response from Sean who was so incredibly helpful - he helped us ful... See more

Rated 5 out of 5 stars

Davinder was a great help, despite him being busy with lots of customers he found the time to look after me and my partner. Really knowledgeable and informative on the different floorings we could hav... See more


Company details

  1. Flooring Store
  2. Carpet Store
  3. Wood and Laminate Flooring Supplier

Written by the company

Best Flooring Company In The World. 🌎🚀 In Sunday Times Top 100 List & Birmingham Women's & Children's Hospital Partner ❤️ Follow us on Instagram @floor.street


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,499)

828 reviews in the last 12 months

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Rated 5 out of 5 stars

Davinder has been terrific

Davinder has been terrific. He was able to recommend someone to lay my floor as well as everything I would need for the job. Whilst my property purchase took substantially longer than expected, Davinder would touch base from time to time. This was fantastic as he knew exactly what I was ordering when I was finally ready to go. One less thing to worry about in an otherwise stressful property purchase. Thanks, Davinder!

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Really good to have Davinder as a single point of contact throughout the process of purchase. Also provided alot of advice regarding underlayer etc. Will definitely recommend.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service levels at Floor Street

From the time I picked up the phone to Floor Street and was greeted by Melo, through to my dealings with Sean, I have to say that I was very impressed by the superior customer focused help, efficiencies and overall courtesy I received. Sean couldn’t have been more helpful or efficient and I found myself comparing our own company’s customer service levels with what I experienced today and I have to say we could learn a thing or two from the staff at Floor Street. Sean is setting standards here that we can only hope to achieve in our own business. Keep up the good work and thanks again for your help and my overall positive experience. The product isn’t half bad either 🙂

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great Price & Customer Service

The price was unbeatable and Davinda was very helpful throughout the process in helping chose the correct underlay and amount of flooring we needed.
Would highly recommend Floor street (& Davinda) for anyone looking at changing their flooring.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Davinder

Was unsure of quantities of flooring I needed and type of underlay I should be getting. Was recommended to speak to Davinder and he sorted everything out for me. Has given me great aftercare advice and has replied to all messages/queries really promptly, even out with usual office hours. Would highly recommended especially Davinder who has provided 5 star service.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Floor Street

The company, and especially Davinder , provide and efficient service by guiding me with my purchase. I really appreciated his professionalism and honesty.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

From start to finish I couldn’t complain on the customer service I received from Sean at Floor street. He contacted me via WhatsApp and was able to answer all questions I had straight away. From offering discount to advice on the products he showed fantastic customer service. I have received my carpet and stair runner today and the quality is amazing. I am am really pleased I purchased form floor street and will 100% use them again for future flooring needs

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Davinder

Davinder was a great help in guiding us to our choice and ensuring we were happy before making our order.

Hopefully the delivery and product live up to expectations.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Davinder!

I have been dealing with Davinder over the past few weeks to process my flooring order and wanted to provide a review for his great service. We had some laughs on the phone and he was very patient with our order as we had to work around an extension timeline (things constantly moving). So, thank you Davinder! It was a pleasure working with you.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very personal service. Recommended

I ordered a sample from the website which arrived promptly.
I was then contacted by Davinder who was very helpful and knowledgeable.
He was able to set up an order for me and allow me to choose a delivery date.
With Davinder’s help I have now placed an order of flooring.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Davinder provided excellent customer…

Davinder provided excellent customer service. He listened to my needs and was able to suggest suitable flooring samples to ensure that I found and ordered the right flooring for me. I have no hesitation in recommending Floor Street.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend

Floor street was recommended by a friend as I wanted to redo all floors in my flat. They did not disappoint. Davinder was really helpful and patient whilst I dithered on when best to place the order. Thank you for such great service and at a great price. I can’t wait to see the finished result.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Davinder was really helpful

Davinder was really helpful when I needed to amend my order. He sorted it straight away and my delivery date remained the same. Thank you!

July 24, 2026
Unprompted review

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