Floor Street Reviews 

1,499
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 836 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, patient, and knowledgeable throughout the entire selection and ordering process. Consumers also highlight the outstanding quality of the flooring products, noting that samples arrive promptly and match their renovation expectations perfectly. Though some customers experienced minor issues such as receiving damaged packs, incorrect item finishes, or delayed shipments that required extra communication and coordination, most experiences were remarkably smooth. Reviewers greatly appreciate being able to choose preferred delivery dates, easily arrange custom orders, and receive quick responses when planning their projects.

What people talk about most

Product

Consumers find product quality to be outstanding, praising the amazing feel and gorgeous appearance of the... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with their... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive on time and... See more

Staff

Customers had positive experiences with staff, highlighting that team members are extremely helpful, polite,... See more

Order

People report positive experiences with order processes, highlighting helpful support and quick sample... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to six different flooring places before deciding to go with Floor Street. Not only did they have the colour we wanted but the customer service was first class. Sean went above and beyond to make... See more

Rated 5 out of 5 stars

We havent yet had our flooring delivered but wanted to take the time to share our experience so far. Since placing the order for our sample we have had the pleasure of being Sean’s customers. He’s b... See more

Rated 5 out of 5 stars

We needed flooring delivered to a new build which had no registered address yet. Contacted them by WhatsApp on a Sunday, got a quick response from Sean who was so incredibly helpful - he helped us ful... See more

Rated 5 out of 5 stars

Davinder was a great help, despite him being busy with lots of customers he found the time to look after me and my partner. Really knowledgeable and informative on the different floorings we could hav... See more


Company details

  1. Flooring Store
  2. Carpet Store
  3. Wood and Laminate Flooring Supplier

Written by the company

Best Flooring Company In The World. 🌎🚀 In Sunday Times Top 100 List & Birmingham Women's & Children's Hospital Partner ❤️ Follow us on Instagram @floor.street


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,499)

828 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer experience

Davinder was really quick to respond, he was very helpful sourcing the product I wanted which I don't believe the store had in. He was kind enough to check my maths for the area I need to cover. A great customer experience

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service, best price & premium products

Ordered lots of samples and chose the warm sand oak 12mm straight plank laminate. We didn’t need it straight away, but were able to take advantage of the bank holiday sale and have it delivered a few months later which was great. Flooring arrived and really happy with the quality. Two packs were damaged (not the fault of Floor Street- one corner of the pallet had broken off where the packs were resting). Contacted customer service with photos of what had happened and Sean replied promptly. No quibbles, he advised that he’d contacted the supplier to arrange a replacement for the damaged packages. They were delivered the following morning- amazing customer service! Great company to deal with offering the best price we could find for premium product. We’ll be ordering again as our renovation progresses. Thank you!

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Davinder from customer service was so helpful. From helping me with my order to answering any queries I had. Would definitely recommend Floor street.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Super helpful service

Super helpful service. I reached out with additional questions and Sean was really supportive and helped me through the entire ordering process, even helping me through the evening so I didn't have to wait aswell as getting me the best price. This is now the second time I've ordered from them and once again had great service.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Davinder was wonderful in helping me…

Davinder was wonderful in helping me make decisions regarding my flooring. We already purchased previously the herringbone Desert Oak but now we want LVT for some traffic heavy areas in our house. He advised what the best match was- I’d already ordered samples but he was right! He then called and helped me work out the measurements. Tony was also really helpful through the process. You couldn’t ask for a better team or flooring company. Quality products and service.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service from Davinder & love the floor

Great floor quality & great service from Davinder.

We found floor street via Instagram and happened to be in the area and thought let’s pay a visit.

Davinder offered great service. Informative & thorough and answered all my questioned pre & post purchase.
Good price point too.

Thanks Davinder & floor street.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Contacted floor street directly via WhatsApp and was assisted by Sean. Sean helped me place my order with ease and guided me through exactly what I needed, making the process easy and enjoyable.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

I first brought my flooring last year…

I first brought my flooring last year for our new house reno and couldn’t be happier with the quality and durability of the flooring!(a dog and two cats!) Recently reached out via WhatsApp to ask some questions and put another order in and got a response super quick (literally 5 minutes) was such a simple and easy process the lovely gentleman even put together my order for me sent me and invoice and I just had to click a button to check out! Would recommend to anyone! 10/10

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Quick to respond and solve my urgent need

Had to urgently pivot to plan b with flooring stuff and after calling I got in contact with Davinder who was amazing. Quickly checking everything so I’d know there was stock before I ordered and then handling everything for me via WhatsApp so I could go about my day while it go sorted. Great experience all around.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service Sean

We received ordered samples very fast. When we decided to buy from Floor Street and customer service, Sean , was very polite and helpful. He explained everything nice and understandable. We made our decision to buy our laminate from Floor street. The deal was going through fast.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed, thank you Sean!

We needed flooring delivered to a new build which had no registered address yet. Contacted them by WhatsApp on a Sunday, got a quick response from Sean who was so incredibly helpful - he helped us fulfill the order, even got us some money off delivery, and made sure everything would run smoothly. Can’t thank him enough for his help!

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Flooring

When ordering my flooring, Sean was very helpful and polite during our call. He was imformative and patient. I can't wait to recieve my new flooring!

July 18, 2026
Unprompted review

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