Floor Street Reviews 

1,499
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 836 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, patient, and knowledgeable throughout the entire selection and ordering process. Consumers also highlight the outstanding quality of the flooring products, noting that samples arrive promptly and match their renovation expectations perfectly. Though some customers experienced minor issues such as receiving damaged packs, incorrect item finishes, or delayed shipments that required extra communication and coordination, most experiences were remarkably smooth. Reviewers greatly appreciate being able to choose preferred delivery dates, easily arrange custom orders, and receive quick responses when planning their projects.

What people talk about most

Product

Consumers find product quality to be outstanding, praising the amazing feel and gorgeous appearance of the... See more

Quality

Reviewers mention positive feedback about quality, consistently expressing high satisfaction with their... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive on time and... See more

Staff

Customers had positive experiences with staff, highlighting that team members are extremely helpful, polite,... See more

Order

People report positive experiences with order processes, highlighting helpful support and quick sample... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to six different flooring places before deciding to go with Floor Street. Not only did they have the colour we wanted but the customer service was first class. Sean went above and beyond to make... See more

Rated 5 out of 5 stars

We havent yet had our flooring delivered but wanted to take the time to share our experience so far. Since placing the order for our sample we have had the pleasure of being Sean’s customers. He’s b... See more

Rated 5 out of 5 stars

We needed flooring delivered to a new build which had no registered address yet. Contacted them by WhatsApp on a Sunday, got a quick response from Sean who was so incredibly helpful - he helped us ful... See more

Rated 5 out of 5 stars

Davinder was a great help, despite him being busy with lots of customers he found the time to look after me and my partner. Really knowledgeable and informative on the different floorings we could hav... See more


Company details

  1. Flooring Store
  2. Carpet Store
  3. Wood and Laminate Flooring Supplier

Written by the company

Best Flooring Company In The World. 🌎🚀 In Sunday Times Top 100 List & Birmingham Women's & Children's Hospital Partner ❤️ Follow us on Instagram @floor.street


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,499)

828 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service from Sean yesterday

Fantastic service from Sean yesterday, until 11pm he responded very quickly and helped us with all our questions, created an invoice with all products on that we would need for our flooring! Cannot wait to see how it all looks laid down in our new home. Thanks so much Sean

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, good customer service.
Helped through the whole process, whilst buying my floors. 👍👍

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic conversation today…

I had a fantastic conversation today with Sean about the products which we were interested in.
Sean was very professional and knowledgeable about the products, and he was able to answer our questions with a very good understanding of what we were looking to do.
Sean talked us through the ordering and delivery process which made it really easy for us to place our order.
Thank you Sean for all your help and support.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Floor Street purchase

Dealt with Davinder who helped select correct style of flooring for my needs. Very responsive to messages and helpful with making adjustments to the order as required

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

We havent yet had our flooring…

We havent yet had our flooring delivered but wanted to take the time to share our experience so far. Since placing the order for our sample we have had the pleasure of being Sean’s customers. He’s been fantastic at keeping in touch via WhatsApp and answering all our questions politely, with fast, knowledgeable responses. He has made us feel like valued customers.
The sample we received is of super quality and we can’t wait to see it on our new extension floor! We’ll keep you updated.
Thanks for all your help so far Sean.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Sean was very helpful while I was placing my order. The gentleman was placing the order outside his working hours. Incredible customer service.
Thank you very much Sean

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Sean has been of great help

Sean has been of great help in helping me get the flooring I want over the line. He is great at getting back to me and really friendly. Appreciate going above and beyond to respond to me late on the night when he really didn’t have to.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

The company has been great answering…

The company has been great answering all my questions before I placed the order. Davinder was the customer service agent who has been really helpful and replying swiftly to Amy queries I had and also gave me a code for a 5% discount before paying for my good and gave me good advice for the flooring, can't wait to get my flooring and get it laid. Great company. 5 stars all the way.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Davinder has been excellent

Davinder has been excellent. Helped all the way through and been unbelievably patient with me as my situation with my house and ordering has been a bit awkward but he was absolutely spot on.
Will be recommending.

July 9, 2026
Unprompted review

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