florencestore.com.au Reviews 483

Purchased the Denim Tier dress. Gorgeous dress - I absolutely love it. Lots of compliments when I wear it. Ordering process with quick and easy, and shipping was fast. This is my second purchase from Florence Store and it won't be my last :)

Florence Store’s online service is easy to use and orders are dispatched very quickly. I have had no issues with purchasing and delivery and would highly recommend this store. They quality of their clothing is excellent as is their price point.

Florence Stores provide excellent service and their products are as described and good quality. They also cater for every woman so check out their great range.

I am extremely disappointed with my experience with Florence Store. While the product itself was good quality, the sizing was completely incorrect—I ordered a size 12, but it fit more like a size 16.

When I contacted customer service for a resolution, I was met with nothing but rudeness. The agent was condescending, dismissive, and completely uninterested in helping. They flat-out refused to exchange the item for the correct size or offer a refund. On top of that, when I asked for a link to leave a review, they refused to provide it—clearly trying to silence negative feedback.

The lack of professionalism and unwillingness to assist customers is appalling. I would strongly advise others to think twice before purchasing from this company. If something goes wrong, don’t expect any help!

I was very impressed with the speed and design of the clothes. My dress fits perfectly and I am a red and pink lover so have bought several pieces so far. Good quality and lovely casual pieces.

I have had a few orders with Florence Store and have been quite happy with my purchases. Always fast delivery and relatively easy returns although only store credits available.

Fantastic dress right sizing, quick delivery fabulous fabric.

I have ordered several times from Florence Store now, and each time I have been pleasantly surprised - the items ordered exceeded my expectations in terms of quality, and the speed of delivery was impressive. Highly recommended

The quality of the product and the delivery of service.

Lovely quality item. Well made. No need for customer service as everything ran super smoothly. Highly recommend.

Fraudulently remove store credit voucher, refuse to cancel order, dispatch amid dispute. The worst customer service I have ever dealt with.

Found the right dress for Christmas and arrived without any hassles!!

For starters... amazed at the quick delivery (not express but still came next day). The quality of the fabric was lovely and exactly what the picture looked like online. I have got lots of lovely comments!

Appalling
Do not waste your $$
I should have read the reviews
No refund.
Dress looked like made by a trainee nothing like advertised

Disgraceful company. Customer service is zero, no interest in helping customer. Times are tough, spend your money elsewhere

Unfortunately, I bought a dress which is stained, contacted them but they put all blame on me by saying they did water test and I bleached. The most disappointing and frustrating thing they sent me the parcel back. Didn't care of customer.

Parcel arrived quickly and pleasantly surprised by how nice the shorts and pants were. Both lovely lightweight material and look good on.

My experience with Florence House has been exciting, After my first order arrived i knew I had found a new friend.Florence House.My first dress the Maxi Cotton Shirt Dress is a breeze to wear with heels or sneakers, so ontrend