Jennie was so helpful. I had bought some tickets and wanted to change them but wasn’t sure if I would be able to. I sent an email last on a Saturday night and didn’t expect a response until at least M... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really easy process - the email for tickets came through a lot quicker (same hour). Was a bit concerned as when I received the email confirmation of order after payment, this said I would receive ou... See more
Company replied
Always easy to book with and offer competitive prices, but this company had the best offers for halloween horror nights. Although we did have to pay in full, where as another company was reserve the d... See more
Company replied
Customer service has been outstanding! Now, normally I am an incredibly diligent person, but I made a mistake when booking my tickets way back when and I only realised today, when I received my e-tick... See more
Company replied
Company details
Written by the company
FloridaTix are the UK's leading Florida ticket experts! We specialise in Disney tickets, Universal tickets, SeaWorld tickets & top Florida attractions at unbeatable prices. Book your tickets now with deposits from just £20 per person. Trusted by thousands of UK customers. UK-authorised seller of official Orlando Theme Parks
Contact info
First Floor New Oxford House, 16 Waterloo Street, B2 5UG, Birmingham, United Kingdom
- 0330 100 3130
- tickets@floridatix.com
- floridatix.com
4.7
Excellent
494 reviews
Replied to 12% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Sarah from Floridatix was an absolute…
Sarah from Floridatix was an absolute pleasure to deal with. She was professional, friendly, and incredibly helpful throughout the entire process. Her communication was clear and timely, and she made everything smooth and stress-free. It’s rare to come across someone so attentive and genuinely committed to great service. I would highly recommend working with Sarah — she truly goes above and beyond.
March 6, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your wonderful review!
We're delighted to hear about your great experience with Sarah. Providing friendly, professional, and helpful service is exactly what we aim for, so it’s fantastic to know she made the whole process smooth and stress-free for you.
We’ll be sure to pass your kind words on to Sarah — she’ll be thrilled to hear your feedback. Thank you for your recommendation, and we really appreciate you taking the time to share your experience with Floridatix.
Had to cancel one of our party and…
Had to cancel one of our party and jennie from floridatix was very helpful in dealing with our issue, excellent customer service
March 6, 2026
Unprompted review
Reply from FloridaTix
Thank you for your review!
We're really pleased to hear that Jennie was able to help when you needed to cancel one of your party members. Situations like that can be stressful, so it's great to know she made the process easier for you and provided excellent customer service.
We’ll be sure to pass your kind feedback on to Jennie. Thanks again for taking the time to share your experience with Floridatix!
Great Service
I contacted Floridatix & Jennie replied straight away answering my query.
Jennie was very helpful and resolved my query & I purchased my 4 tickets with Floridatix who are very reputable and have great service.
I have used Floridatix a lot over the years but Jennie went out her way on this occasion.
February 26, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your wonderful review and for your continued loyalty over the years — it truly means a lot to us.
I’m so pleased to hear that Jennie was able to respond quickly, resolve your query, and help you secure your four tickets. I’ll be sure to share your kind feedback with her — she’ll be absolutely delighted to know she made such a positive impact.
We really appreciate your trust in Floridatix and look forward to helping you again in the future.
I can't put into words how much i…
I can't put into words how much i appreciate the communication and expertise this company's has shown me my flights got cancelled 11 hours before flying and I contacted this company's about my passes and they sorted it straight away woth a full refund so thanks very much for all your help and will 1 million % be using this company again
February 24, 2026
Unprompted review
Reply from FloridaTix
We’re so sorry to hear your flights were cancelled, especially so close to departure — that must have been extremely stressful. I’m really pleased our team was able to step in quickly and arrange the refund for your passes straight away to take at least one worry off your plate.
Your appreciation means everything to us, and knowing you’d use us again “1 million %” is the best compliment we could receive 😊
We’ll be here whenever you’re ready to rebook — and we hope your next trip goes much more smoothly!
I recently bought our tickets through…
I recently bought our tickets through Floridatix for our upcoming trip to Orlando
Really helpful through the whole process and answered any questions quickly
I had a small issue uploading my Disney tickets but when i messaged them Sarah from customer experience contacted me straight back and was extremely helpful and knowledgeable and fixed my issue 👍👍 I was really impressed with her customer service skills
Thanks
February 25, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your wonderful review!
We’re delighted to hear that you had a great experience booking your tickets with FloridaTix and that our team was able to support you throughout the process.
It’s especially lovely to hear your kind words about Sarah. We’re incredibly proud of our Customer Experience team, and we’ll be sure to pass your feedback on to her – she’ll be thrilled to know she made such a positive impression.
We hope you have the most amazing trip to Orlando, and if there’s anything else you need before you travel, we’re always here to help!
Sarah - helpful and knowledgeable!
Sarah was really helpful on the phone, changing our park ticket dates and therefore saved us a fortune! Sarah was really knowledgeable and answered any questions I had - recommend based on my experience so far 😊
February 24, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for taking the time to share your experience!
I’m really pleased I could help adjust your park ticket dates and that we were able to save you a fortune in the process — that’s always the goal 😊
It’s great to hear you felt confident and supported on the call, and that all your questions were answered. Your recommendation truly means a lot.
Wishing you an amazing time at the parks !
Thank you so much Sarah
Thank you so much Sarah, I just booked Disney land Paris for the second year running. Such an easy process and the whole family is excited to go back. Such an amazing experience!!!
February 24, 2026
Unprompted review
Reply from FloridaTix
Wow – thank you so much for your lovely review! 🌟
We’re absolutely thrilled to hear that you’ve booked Disneyland Paris for the second year running with us – that really means the world. There’s no better compliment than a returning customer! If you need anything at all before you travel, we’re always here to help.
Excellent customer service from Sarah
I have booked many times with FloridaTix and would highly recommend. I had to amend booking and after purchasing the peace of mind insurance Sarah was able to assist me in cancelling the original order and rebooking, with the insurance there was no loss of deposit.
thank you Sarah for good customer service
February 23, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your continued loyalty and for taking the time to leave such a lovely review!
We’re thrilled to hear you’ve booked with FloridaTix many times and would highly recommend us — that really means a lot to the whole team.
It’s great to know that adding the Peace of Mind insurance gave you the flexibility you needed, and that Sarah was able to assist with cancelling your original order and rebooking without any loss of deposit. We understand how important that reassurance can be when plans change.
We’ll be sure to pass your kind thanks on to Sarah — she’ll be delighted to hear your feedback.
Sarah is amazing!!
I just spoke to the lovely sarah in regards to changing my disney tickets with all the aer lingus drama I have had to change my flights.
It was quick and easy and she sent me my disney tickets today.
So excited
Thanks so much sarah. X
February 23, 2026
Unprompted review
Reply from FloridaTix
We’re sorry to hear you’ve had to deal with flight changes—we know how stressful travel disruptions can be. We’re so pleased that Sarah was able to make the process of changing your Disney tickets quick and easy during all the Aer Lingus drama.
It’s great to hear she got your updated tickets sent over the same day, giving you one less thing to worry about. We’ll be sure to pass your lovely comments on to her—she'll be delighted to know she helped make things smoother for you.
Highly recommend Jennie!
Jennie was really helpful, made the process really quick and easy. Really friendly service! Got my tickets sorted quickly without any hassle.
February 23, 2026
Unprompted review
Reply from FloridaTix
We’re delighted to hear that Jennie made the process quick and easy for you. Providing friendly, hassle-free service is exactly what we aim for, so it’s wonderful to know she was able to get your tickets sorted smoothly and efficiently. Thanks again for choosing us, and we hope you have an amazing time
Great price with excellent customer…
Great price with excellent customer service. We had issues with our Disney tickets on the day we visited. A quick message on IOT and Jennie from Floridatix came to the rescue. What looked like a holiday nightmare became a small hiccup in an otherwise magical day.
August 27, 2025
Unprompted review
Reply from FloridaTix
We’re really pleased to hear you were happy with our prices and customer service. We know how worrying it can be to have ticket issues on the day of your Disney visit, so we’re especially glad that reaching out to us on IOT meant we could respond quickly and get things sorted for you. It’s great to know Jennie was able to turn what felt like a holiday nightmare into just a small hiccup, so you could get back to enjoying your magical day ✨
Jennie was so helpful answering all of…
Jennie from the customer experience team was so helpful answering all of our questions regarding the disney and universal tickets ( and we had alot) really good tickets prices and helpful staff
February 22, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your lovely review!
We’re absolutely thrilled to hear that Jennie was able to help with all of your questions about the Disney and Universal tickets — especially since there were quite a few! 😊 We know planning a trip like that can come with lots of details, so it’s great to know she made the process easier and clearer for you. We’ll be sure to pass your kind words on to Jennie — she’ll be delighted!
Penny was great and very proactive in…
Penny was great and very proactive in helping me! I can't recommend both her and the company enough!
February 20, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your fantastic review!
We’re thrilled to hear that Penny was proactive and provided the support you needed. She takes great pride in looking after our customers, so your kind words will mean a lot to her.
We truly appreciate your recommendation of both Penny and the company — it really does mean so much to us. If there’s anything else we can help with, we’re always here!
Spoke to penny today who was ever so…
Spoke to penny today who was ever so helpful, she went through different options for our tickets until we got exactly what we needed and by the end of the call I felt we had become friends so I would definitely recommend floridatix
February 20, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your lovely review!
We’re delighted to hear that Penny was able to help you find exactly the right ticket options and that she made the whole experience enjoyable as well. She always goes the extra mile to make sure our customers feel confident and well looked after.
It’s wonderful to know you’d recommend FloridaTix — that truly means a lot to us. We hope you have an amazing trip and we’ll be here if you need anything else
I spoke with Penny talking through what…
I spoke with Penny talking through what I wanted and the best package for me. Penny was amazing I like to think 🤔 and speak to my husband before any decisions are made. Penny was happy to call me back and true to her word she did.My Florida tickets are now all booked. Penny did all this even though I could tell she was not well and made me laugh all through the call. That's the best customer service.
February 19, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your lovely review!
We’re thrilled to hear Penny looked after you so well and made the booking process both easy and enjoyable. She’ll be so pleased to hear your kind words — especially knowing she made you laugh along the way!
We hope you have an amazing time in Florida, and thank you for choosing to book with us
Cancellation of Booking
Due to family medical reasons, we needed to postpone our fmaily Florida Holiday and cancel all of bookings. FloridaTix were fully understanding regarding our family booking and efficient with cancelling our booking (Less Deposit)
February 17, 2026
Unprompted review
Reply from FloridaTix
We’re very sorry to hear that you had to postpone your Florida holiday due to family medical reasons, and we sincerely hope everything is improving for you and your family.
We’re pleased that our team was able to assist you efficiently during what we understand can be a stressful time. Providing understanding, flexibility, and clear communication is always our priority, especially when unexpected situations arise.
When you’re ready to rebook your Florida adventure, we’ll be here and happy to help make it a magical experience.
Wishing you and your family all the very best.
Just spoke to Matt at FloridaTix
Just spoke to Matt at FloridaTix – who booked my tickets for this year and also recommended Orlando Magic as a great experience for the kids.
Great service again - I have used FloridaTix several times now and they are all really helpful and friendly!
February 17, 2026
Unprompted review
Reply from FloridaTix
Thankyou for your feedback. Glad to hear Matthew recommended Orlando Magic it’s such a great atmosphere & gives you a break from the theme parks
A great service
A great service, brilliant pricing. I would highly reccommend. Saved me a great deal when compated to other sites.
October 13, 2025
Unprompted review
Reply from FloridaTix
Thank you so much for your great review!
We’re really pleased to hear you found our service great value and that we were able to save you money compared to other sites — that’s exactly what we aim to do.
Thank you for recommending us, it really means a lot to the team.
Thanks to Sarah and the team!
Thanks to Sarah and the team!
Really knowledgeable and helpful!
Would definitely recommend
October 13, 2025
Unprompted review
Reply from FloridaTix
Thankyou for your feedback
Awesome service
Just been chatting to Penny,awesome service as always.
I'm sure there's other staff working there who give the same level of customer service but always seem to chat to Penny! Keep up the good work and thank you especially to Penny today.
February 13, 2026
Unprompted review
Reply from FloridaTix
Thank you so much for your lovely review!
We’re thrilled to hear you had another great experience speaking with Penny — we’ll be sure to pass your kind feedback on to her. She’ll be delighted to hear this.
You’re absolutely right, we’re very lucky to have a fantastic team who all work hard to deliver great customer service, but it’s always nice to hear when someone has made a real impression.
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