Floridian Brand USA | Premium Massage Chairs Reviews 204

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product, often describing it as a life-changer for pain and stress relief, with many appreciating its advanced features and comfort. The staff is consistently highlighted for being professional, helpful, and knowledgeable, making the purchase and setup process smooth. People also commend the excellent service, noting the company's commitment and efficiency in delivery and support. However, some customers also noted issues with product replacement, receiving different models or chairs with quality concerns like scuffs and unpleasant odors. A few people also experienced significant delays and problems with repairs, leading to prolonged waits for replacement chairs and concerns about the accuracy of product availability information.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the massage chairs for their... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise the knowledge,... See more

User experience

Users describe positive interactions with user experience. Many customers report a great and delightful... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism and efficiency of... See more

Quality

People report positive experiences with quality. Many customers praise the incredible massage quality, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more


Company details

  1. Massage Supply Store
  2. Health and Beauty Shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.


Contact info

4.8

Excellent

TrustScore 5 out of 5

204 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Broken product

This brand is not good quality and does not stand by its product. Very disappointed in their customer service and product quality.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

A great company and product

Thank you Floridian Brand team for all you have done. I received an excellent product along with splendiferous interactions with sales, customer service and delivery. Any of my issues or concerns were met with kindness and resolved immediately. As for the chair, it’s the most awesome, magnificent, massage chair ever and my zen room is now complete. I highly recommend this company to anyone in search of the perfect massage chair.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Love My Chair

I absolutely LOVE my chair. I use it everyday and sometimes twice a day.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Don’t think twice, try it and you will buy it!!…

What an amazing chair and the service from purchase, delivery schedule and actual arrival was amazing. After purchasing I did have a few second thoughts that were quickly removed by one full session in the chair! As a long time insomniac, I love the sleep selection! My children and grand children have enjoyed this “space chair” as much as I have. Son in law likens it to a Disney ride and hates when his session is complete and the chair lifts him back up! Thank you for this wonderful device!

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Concerns have been laid to rest

The first chair we received did not meet expectations. So, we reached out to Floridian and our concerns were met with professionalism. Floridian immediately made arrangements to have the chair replaced and provided an additional discount for the inconveniences. Floridian has gone above and beyond to correct a customer concern. As for the product, we utilize our message chair virtually every day. The product is amazing, appealing to look at and appears to be well built. I have confidence that should any issues arise, they will be handled in a professional manner. Thanks Floridian Brand

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

Best Buying Decision We Ever Made

We met Greta at our city’s annual fair and she was very friendly and informative. The chair we purchased was specially “fair priced” (50% off) and we were able to purchase it with a 3-year interest free loan, free extra pads, a 5-year warranty, free delivery and setup and no extra charge for placing it upstairs. The chair was delivered about 2-3 weeks later and Gio and Ganzy were awesome. Ganzy went over how to use the chair and we couldn’t be more pleased. We highly recommend Floridian Brand chairs and the staff is excellent!

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

A healthy investment very worthwhile

From the moment I met the representative at a bike event in Ocean City Maryland. These folks were very professional, knowledgeable and accommodating.
When I did my own research on the product and then finally when it came and I was able to experience the chair, I was impressed and also grateful for how I feel after I use it

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

The people representing Floridian Brand

The people At Floridian Brand seem to be very good. Ganzy and Brandon were a great help with my questions related to warranty and operating manual. They are working on a video that will help show customers the details of operating the Galaxy 4D chair. We were able to figure out a great deal just by using the chair but a video would be helpful for some.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

It's hard to buy a massage chair

It's hard to buy a massage chair. The industry is in it infancy and the options are dynamic. Floridian Brand is the SAVIOR! They have a host of options, loads of information and most importantly fair, friendly, educated and honest staff. I LOVE MY CHAIR. Life changing. Wish I met them first.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

This company has very friendly staff…

This company has very friendly staff and they are easy to work with and they made sure we were happy with our purchase and that we knew how to use our chair with all it's functions! The chair has helped both my husband and myself with our back pain and sciatica pain. We both are so relaxed after 15 minutes in this chair we find ourselves dozing off. I highly recommend buying one of these chairs, we love ours!

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

My entire experience was amazing.

My entire experience was amazing. The delivery guys Carlos and Ronald were the nicest guys and very informative. Our chair is amazing. Thank you for everything Floridian Brand staff.

Thank you
The Weathers Family

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

After a wonderful experience purchasing and servicing my massage chair.

After a wonderful experience working with Robert over 3 years ago to buy a massage chair, he blew me away again with his level of commitment to customer satisfaction. After having a mishap with the chair, Robert sent out his best technician, Brandon, to resolve the issue. By sent out, I mean flew Brandon out from Florida to Northeast Wisconsin to resolve the issue, for free!!!

So happy to have met Robert years ago and to have a fantastic ongoing reputation with him. Buy Floridian Brand Massage Chairs - you won’t be disappointed!

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great warranty service!

First, we love our chair. I was worried about getting service if anything went wrong since we didn’t buy at a store but at the manatee county fair.
About one year after we bought it would not power up. Turns out we had a power surge and didn’t have a surge suppressor and the circuit board shorted. Carlos, the service guy was great and chair was fixed under warranty. 5 star service after the sale says more about the company than a great chair.

February 1, 2024
Unprompted review

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