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Floridian Brand USA | Premium Massage Chairs Reviews 204

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TrustScore 5 out of 5

4.8

Massage Supply Store
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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product, often describing it as a life-changer for pain and stress relief, with many appreciating its advanced features and comfort. The staff is consistently highlighted for being professional, helpful, and knowledgeable, making the purchase and setup process smooth. People also commend the excellent service, noting the company's commitment and efficiency in delivery and support. However, some customers also noted issues with product replacement, receiving different models or chairs with quality concerns like scuffs and unpleasant odors. A few people also experienced significant delays and problems with repairs, leading to prolonged waits for replacement chairs and concerns about the accuracy of product availability information.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the massage chairs for their... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise the knowledge,... See more

User experience

Users describe positive interactions with user experience. Many customers report a great and delightful... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism and efficiency of... See more

Quality

People report positive experiences with quality. Many customers praise the incredible massage quality, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more

Company details

  1. Massage Supply Store
  2. Health and Beauty Shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.

Contact info

4.8

Excellent

TrustScore 5 out of 5

204 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Buy

From the first tryout, I was already impressed with the Legend 6D. I was sold by the fact it was equipped with the decompression mode. After having it t home and using it daily, I am definitely confident that I made the right purchase. I am also impressed with the controls, both voice and screen-touch modes.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

I've owned two high-quality Japanese…

I've owned two high-quality Japanese massage chairs—Panasonic and Inada—for the past 10 years. As a Navy veteran, I've experienced my share of back issues, including herniated discs and sciatica, so I know the value of real relief.

That said, the Legend massage chair is by far the best chair I've ever tried or owned. The stretch function, in particular, is incredible—truly a game-changer for managing pain and improving comfort.

The delivery team was also top-notch. They were careful, respectful, and took great care while setting everything up in our home.

We’re absolutely thrilled with our new Floridian Brand Legend massage chair and couldn't be happier with the experience!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

My husband and I both have been in…

My husband and I both have been in tragic car accidents and deal with pain every day. The Massage Chair has been awesome and a great pain and stress reliever. We recently had to make a maintenance call and the people were able to respond quickly income, and fix the issue and they were the best team ever. Thank you.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing massage chair. The Legend

This chair is the best massage chair I've ever tried. It has so many great features. The stretch that it gives and point based massage for problem areas. I sat down with pain in some areas and it helped relieve them. Also, the feet and ankle massage is top tier. I would recommend to everyone!!

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Ganzy was great

Ganzy was great. Let me know exactly when he was coming and called about three times to confirm was right on time and extremely nice.

May 24, 2025
Unprompted review
Rated 4 out of 5 stars

I purchased the Royal Shell massage…

I purchased the Royal Shell massage chair from Floridian and enjoyed it for about two years before it unfortunately broke. While the chair itself was excellent and setup was easy, my initial experience with customer service was extremely frustrating. I had to deal with several unhelpful representatives who gave poor communication, broken promises of callbacks, and no real solutions. I was constantly the one having to follow up.

Eventually, Ganzy and Jaxson took over my case — and that’s when things finally turned around. Recognizing all the trouble I had gone through, they decided to offer me an upgrade to the Pioneer 4D rather than attempting another repair. Throughout their handling of the situation, they kept me informed with regular calls and clear updates.

We absolutely love the new chair, and I truly appreciate Ganzy and Jaxson’s professionalism and effort in making things right after a difficult process. Thank you again, Ganzy and Jaxson, for stepping up and taking care of everything.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Hands down the best massage

Hands down the best massage. Being a nurse on my feet for 12 hours, the legend chair gives me the stretch and decompression in my spine I need without having to go to a chiropractor. And the fact that you get a full massage - arms, legs, feet, neck, etc. amazing.

May 3, 2025
Unprompted review

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