Floridian Brand USA | Premium Massage Chairs Reviews 204

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost they drove to North Carolina and Moved it to the new house. Phil and Mike did an outstanding job of moving it including removing the chairs arms because my front door is not wide enough. I would highly recommend this company any time.

Originally I gave Floridian Brand a 5 Star review after I purchased their highest end Legend massage chair. Unfortunately, the experience turned into a total disaster. After one week I experienced the first failure and they sent a technician out to repair it. About two weeks after the first repair one of the motors failed. This time they took my new chair away and I never saw it again. For over 5 months I have been stuck using an old loaner chair waiting for Robert (the owner) to get me a new replacement chair because they couldn’t even get parts to fix their flagship chair! They took the Legend chair off their website and replaced it with a chair that is built by Luraco. Robert then told me he would get me the Luraco chair to replace the Legend model I had purchased. I was very patient with Robert as he kept giving me reason after reason why things were dragging out and being delayed. Well after almost 6 months of not having my chair that I paid a lot of money for, Robert tried to get me to pay him several thousand dollars more for me to get the Luraco chair that has less features than the Legend chair I had originally purchased. The Legend chair retailed for $14,000 and the Luraco chair retailed for $9,999. Robert had promised for months to replace my chair with a Luraco and now he wanted me to pay him more money 🙄!! I absolutely refused and told him his options were to give me the Luraco to replace my Legend or refund my money. Robert then tried to tell me I would have to pay a restocking fee and pay for someone to come pickup the loaner chair!! I asked him if I was going to need to get my lawyer involved and then he backed off of that and told me he would refund my money. The only credit I can give Robert is that he did refund my money that day.

The only good experience I had with Floridian Brand was the help Ganzy, their Lead Service Technician, gave me. Ganzy is very professional, responsive, and respectful. Robert is extremely lucky to have Ganzy working for him.

I believe Floridian Brand will probably not be in business much longer as there are many other massage chair options/brands to choose from.

Great expierience, on pioneer

Every thing went well Mike and Soto, they got it all set up and showed me how to use it and if there was more information in the book. They were very helpful and punctual. The chair works great & really gives a wonderful massage from head to toe. It is very relaxing and aches and pains. I would recommend it to it and Floridian Chairs. In fact everyone I have talked to from Madison and the boys "men" Ganzy, Mike and Soto Have been very caring and giving. The Rebel 3D is the best massage chair ever.
Thank you, Carrie.

My pioneer was chair is the best experience to my body .

The chair is incredible and really helps with foot pain and back of the leg pain. Used it a lot in Kuwait and definitely improved my foot and back health. Real morale booster. Using the new model in the store it looks more sturdy with newer options would highly recommend for any one to try and buy

Great massage chair
The salesman was very professional and nice. Super experience all around.

I was very impressed. You know when I first used it very comfortable. Music is awesome. Coming through there but everybody wanna try my chair and it’s off-limits cause I’m impressed about my chair. Thank you.

I purchased my massage chair Dec 2023, and it was the best investment thus far! It’s relaxing especially after a long day of work and when stressed! Great buy!

I absolutely love this chair!!!!
I recommend this chair to anyone!!
I have back trouble and this is chair is a life saver!!
I’ve never felt better.
Compared to others prices like $13,000 this chair is a steal.
Great customer service!!!

The message was great. It made my body feel really good. The way it stretches your body and gives you a full body message is amazing

Improves circulation!

Experience was great muscles feel more loose and less pain.

It felt really amazing when I came in I felt sore but now I feel amazing.

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my massage chair wouldn’t fit through the bedroom door. They disassembled it, brought it in, and rebuilt it perfectly. Works like a dream and has truly changed my life. Incredible service from start to finish!

The chair was incredible! After 10 minutes in it I felt like a new person!

Great experience with the Titan. I love it!! Great

Very nice with the experience and comfortable at NAS Jacksonville

Ordered a floor model chair from Floridian Brand at a show. A different chair was delivered 5 weeks later, no explanation. I contacted my rep, was only then told that the one we ordered was damaged. I requested a replacement, the one we got was a different model and totally different company and I couldn’t find any details on it. They replaced it with a scuffed up model of the one I did order, that stank of pot for days, as well as the lower cushion smelt like poop, assuming it was previously used while naked. A few weeks later they replaced the seat cushion, I would have preferred they replace all cushions. My home again stank of pot. I would’ve returned it after the first mix up, but my husband insisted on keeping it. It’s a lot of money wasted for something I will never use, so I definitely recommend any other company than this one.

Had chair for 5 yrs and it’s still working fine. So I recommend to anyone. Had a problem with the first chair upon arrival, which was replaced immediately.