Floridian Brand USA | Premium Massage Chairs Reviews 204

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product, often describing it as a life-changer for pain and stress relief, with many appreciating its advanced features and comfort. The staff is consistently highlighted for being professional, helpful, and knowledgeable, making the purchase and setup process smooth. People also commend the excellent service, noting the company's commitment and efficiency in delivery and support. However, some customers also noted issues with product replacement, receiving different models or chairs with quality concerns like scuffs and unpleasant odors. A few people also experienced significant delays and problems with repairs, leading to prolonged waits for replacement chairs and concerns about the accuracy of product availability information.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the massage chairs for their... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise the knowledge,... See more

User experience

Users describe positive interactions with user experience. Many customers report a great and delightful... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism and efficiency of... See more

Quality

People report positive experiences with quality. Many customers praise the incredible massage quality, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more


Company details

  1. Massage Supply Store
  2. Health and Beauty Shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.


Contact info

4.8

Excellent

TrustScore 5 out of 5

204 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great product and employee

The employee was very helpful and answer all my questions and helped me use the product.
The product felt great and was easy to adjust any of the program. Great job!

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

10 stars!!

I recommend rebel wow what amaxzinc experience that was might be the best massage chair I ever sat in !! You should definitely get it

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

I had an excellent experience working with Floridian Brand from start to finish. The team went above and beyond to fix my awesome chair, providing thoughtful guidance, clear communication, and genuine care throughout the entire process.

What truly stood out was their commitment to service. They handled my issue with professionalism and attention to detail, that level of integrity is rare and speaks volumes about the company culture.

Ganzy and Robert, who led my support issue, were exceptional and responsive, knowledgeable, and proactive at every step. I always felt informed, supported, and confident in the direction we were heading.

If you’re looking for a team that values long-term relationships over quick wins and consistently delivers with care and excellence, Floridian Brand is the real deal. Highly recommended.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Ganzy was professional and respectful

Ganzy was professional and respectful. Listen to my concerns and answered them completely. He had all the necessary parts and tools and fixed the problem. He also replace the cover which was the base of problem.

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Floridian Brand Massage Chairs Bait and Switch

I purchased two Floridain Brand Legend 6D Flex Message chairs on June 13, 2025 and the chairs were suppose to be delivered in August. August came and gone, didn't hear from anyone at Floridian; in late October I decided to give them a call. The associate stated that they were just behind and apologized. Fast forward to November, they show up at my house with a different chair than the legend stating the original chair that I purchased had bad motors in them so they upgraded my chairs to the Tru Crown. No one from Floridian called me, offered to refund my money or even attempted to explain the change in chairs; not only that but they still only delivered one of the two chairs I purchased. Bottom line after doing research, I found that the Legend 6D Flex still exists and it doesn't have a bad motor it just didn't fit their budget so they scammed all the people that they sold it to by swapping out this Tru Crown. If you are one of those folks, please feel free to contact me. I've already spoken to an attorney that is willing to get to the bottom of this fiasco.

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

The chair is phenomenal

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way better. It also has a lot more modes for an elevated experience. I'd definitely use this after workouts or just have a relaxing day.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great chair and smooth delivery

Had our chair delivered about a week ago and we are loving it. Mike and Phil were great to work with. They set up the chair in great time and had us relaxing away. Here’s to many years of relaxation!

October 20, 2025
Unprompted review

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