Floridian Brand USA | Premium Massage Chairs Reviews 202

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product, often describing it as a life-changer for pain and stress relief, with many appreciating its advanced features and comfort. The staff is consistently highlighted for being professional, helpful, and knowledgeable, making the purchase and setup process smooth. People also commend the excellent service, noting the company's commitment and efficiency in delivery and support. However, some customers also noted issues with product replacement, receiving different models or chairs with quality concerns like scuffs and unpleasant odors. A few people also experienced significant delays and problems with repairs, leading to prolonged waits for replacement chairs and concerns about the accuracy of product availability information.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the massage chairs for their... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise the knowledge,... See more

User experience

Users describe positive interactions with user experience. Many customers report a great and delightful... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism and efficiency of... See more

Quality

People report positive experiences with quality. Many customers praise the incredible massage quality, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more


Company details

  1. Massage Supply Store
  2. Health and Beauty Shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.


Contact info

4.8

Excellent

TrustScore 5 out of 5

202 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Really like my chair

I waited a couple months to review my massage chair, make no mistake it is a massage!! From the low pressure informative point of sale to the “white Glove” delivery this company was fantastic and the chair is, well, fantastic!! I have no reservations about recommending this company for a real quality product, communication & delivery process.

April 11, 2023
Unprompted review
Rated 5 out of 5 stars

You won’t be disappointed!

The massage chairs are great! I have tried both massage parlors and some other cheaper products, none of them come close to what these products can do. While massage parlors offer a more gentle hands on experience, these chairs offer an unparalleled level of intensity that perfectly targets my muscles and gives me the relief that I need. Upon entering the supermarket “MD oriental market” where these chairs were on display, I saw a couple of other gentlemen using the chairs and they looked so comfortable that I just had to try it myself. I am very glad that I did. The salesman also did a fantastic job presenting and explaining the product and pricing. I really valued my experience, could certainly see myself using one of these chairs at home, and will certainly be spreading the word about them.

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

This Company I have outstanding…

This Company I have outstanding experience my massage chair was not working properly I txt Mr Robert/company I told him what’s going on… and few days later had someone come to my house to look a it and they said have a problem with wiring in they have to fix it in the warehouse… :( But good thing about it they gone fix it for free ❤️but the best thing Mr Robert/ company they loaned my another massage chair for temporary use when I waited my Massage Chair to be fixed😁😁😁I’m very happy and satisfied customer
Excellent customer service and Company
Thank You Mr Robert/ Company
I Really Appreciate!
Flora from Riverview

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

Brandon and Kendrick came to do the…

Brandon and Kendrick came to do the annual maintenance on our chair this past weekend. It was truly a very professional and thorough visit. They brought padded sheets and laid our chair carefully on its side in order to gain access to areas that needed lubrication. After job was done they put chair exactly back where it was and cleaned the floor around area where they worked on the chair. We love our chair and are very pleased that they have professional people working for them.

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience all around

My whole experience working with this company has been great! From learning of the program to a smooth delivery, and a very high-quality product that everyone is enjoying

February 2, 2023
Unprompted review
Rated 5 out of 5 stars

From sale to delivery I appreciated…

From sale to delivery I appreciated every moment Robert is the wonderful person to communicate with and two delivery guys are the best service they install with care and gentle , thanks Floridain brand your product is excellent

December 31, 2022
Unprompted review
Rated 5 out of 5 stars

This was so amazing

This was so amazing. I felt so different after my experience. But most of all my mother would benefit more from this product due to her medical and physical issues. However, she was not able to have this experience with me. If I could purchase this for her, I would.

January 15, 2023
Unprompted review
Rated 5 out of 5 stars

We had our new massage chair delivered…

We had our new massage chair delivered by Jerome and Ronald. What an outstanding job they performed. Delivery was perfect. Instructions on use was outstanding and their demeanor was courteous and pleasant as well as caring. Team work by Floridian Brand Massage Chair I believe will make them the top brand in Florida as well as the country as they grow. Their primary goal is YOU as their customer.

December 14, 2022
Unprompted review
Rated 5 out of 5 stars

Well made, quality product

Made my purchase at the Ft Myers Home Show. Demonstration was excellent. Just got it delivered. Excellent service all the way around.

Three days in and love it. Well made, quality product.

December 12, 2022
Unprompted review
Rated 5 out of 5 stars

Home show Purchase

Excellent description and demonstration of massage chair. When it was delivered, the installation crew did their best to make sure the item was set up exactly as we needed on the second floor and went through all the details of the chair. Overall excellent customer service and product so far.

August 27, 2022
Unprompted review
Rated 5 out of 5 stars

Trying out this massage chair

Trying out this massage chair was a really great experience it really helps, very Therapeutic after you stand up you feel relief and better from the time you sat down. Really Worth it specially for the price it currently is.

November 13, 2022
Unprompted review

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