Floridian Brand USA | Premium Massage Chairs Reviews 202

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product, often describing it as a life-changer for pain and stress relief, with many appreciating its advanced features and comfort. The staff is consistently highlighted for being professional, helpful, and knowledgeable, making the purchase and setup process smooth. People also commend the excellent service, noting the company's commitment and efficiency in delivery and support. However, some customers also noted issues with product replacement, receiving different models or chairs with quality concerns like scuffs and unpleasant odors. A few people also experienced significant delays and problems with repairs, leading to prolonged waits for replacement chairs and concerns about the accuracy of product availability information.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the massage chairs for their... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise the knowledge,... See more

User experience

Users describe positive interactions with user experience. Many customers report a great and delightful... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism and efficiency of... See more

Quality

People report positive experiences with quality. Many customers praise the incredible massage quality, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more


Company details

  1. Massage Supply Store
  2. Health and Beauty Shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.


Contact info

4.8

Excellent

TrustScore 5 out of 5

202 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Saying I love my new chair is an…

Saying I love my new chair is an understatement, for years I've been going through this pain with 3 bulging disc in my back and 2 in my neck,I've tried everything, until now with my new chair ,might I add witch was very affordable and doesn't take up much room in my ManCave,Thank You so much for my new massage chair Floridian Brand!!!

October 21, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Robert & His Team has such amazing service and the chair MAKE EVERYTHING BETTER.

Will definitely pass the information to my friends and family! This chair is meant for every home!

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

I absolutely love my chair!

I absolutely love my chair!! The technicians who came to my home and install it was outstanding! They were polite and very professional!! I would definitely recommend this company to family and friends!

August 28, 2022
Unprompted review
Rated 5 out of 5 stars

Floridian Origin 4D Plus!

It’s definitely worth the price!! I had top brand massage chairs in the past and none compares to this one in terms of strength and the different features it has. I doubt it at first to buy it due to the brand and the price, but here I'm loving it!

We would highly recommended to use their in-house white glove delivery service. The guys did great delivering and explaining the functions even considering they had to get it up my to my 2nd floor condo.

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

They are a lovely company, their customer experience goes above and beyond what I would ever imagine. The chairs are extraordinary as well, a different experience entirely and I highly recommend one for the home.

July 24, 2022
Unprompted review
Rated 5 out of 5 stars

I feel like this is a top quality and…

I feel like this is a top quality and premium massage chair line up and brand. I especially enjoyed Robert’s temperament and friendly demeanor. His professionalism is top notch and have been respectful throughout delivery and set up. He is careful to explain the usability and functions of the products! Highly recommend to all with health and wellness goals. Go Floridian Brand!!!

July 19, 2022
Unprompted review
Rated 5 out of 5 stars

My Chair is Changing My Life!

OMG! This chair is literally saving my life! I am beyond pleased with the careful delivery of “The Beast” that’s my nickname for my chair!🤗 The guys who delivered my chair were so nice, explained all of the functions, set me up properly and were just good and professional! I wish I had purchased my chair sooner. I’m seeing real results such as reduced or no pain at all in my body! This chair is necessary and Priceless! & Floridian Brand Massage Chair Company is where you’ll want to make this life changing purchase! Thank You!!! Happy! Happy! Happy! Rosalind Wilburn

July 2, 2022
Unprompted review
Rated 5 out of 5 stars

Best 4D Massage Chair!

Floridian Expert 4D massage chair is by far the BEST 4D massage chair model I have ever experienced. Great customer service and fast delivery process. I would recommend Floridian Brand to everyone!

June 9, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic start to finish

We had a great experience with them from showroom at the Sweet Corn Festival and Outdoor show to delivery. Everyone was really great . the delivery went smooth , they took great care getting the chair in the house and assembled. I was very pleased and we love our new chair. Highly recommend

May 17, 2022
Unprompted review
Rated 5 out of 5 stars

Service Is Important

I purchased my chair from another company. It was out of warranty and the company was not able to service it right away. My body was in pain. I was put into contact with Robert by a former employee. He responded patiently to all of my tex, pictures, and videos. Trying to figure out what was wrong. This was not even his chair. He only wanted to help me, because I was in pain. To resolve a problem that wasn’t even his. What a blessing he has been. My chair is fixed now and I’m out of pain. I can assure you if you purchase a chair from Robert he will be there for any service you may need. What an upstanding man of God.

April 17, 2022
Unprompted review

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