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Floridian Brand USA | Premium Massage Chairs Reviews 202

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TrustScore 5 out of 5

4.8

Massage Supply Store
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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product, often describing it as a life-changer for pain and stress relief, with many appreciating its advanced features and comfort. The staff is consistently highlighted for being professional, helpful, and knowledgeable, making the purchase and setup process smooth. People also commend the excellent service, noting the company's commitment and efficiency in delivery and support. However, some customers also noted issues with product replacement, receiving different models or chairs with quality concerns like scuffs and unpleasant odors. A few people also experienced significant delays and problems with repairs, leading to prolonged waits for replacement chairs and concerns about the accuracy of product availability information.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the massage chairs for their... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise the knowledge,... See more

User experience

Users describe positive interactions with user experience. Many customers report a great and delightful... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism and efficiency of... See more

Quality

People report positive experiences with quality. Many customers praise the incredible massage quality, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more

Company details

  1. Massage Supply Store
  2. Health and Beauty Shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.

Contact info

4.8

Excellent

TrustScore 5 out of 5

202 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The massage chair is good as a real…

The massage chair is good as a real massage The chair is comfortable too sit in and sturdily built and it massage the entire body which help a lot if you have back pain not only back but your entire body. Robert is very knowledgeable in explaining and demonstrating the entire features of the massage chair.

November 28, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome Massage Chair

I would love to provide a quick review right after I got the chair, but I decided to wait for couple weeks to see how good the chair suited me since I got the neck issue. At first, I was afraid if it makes my condition getting worse. However, after using it every day for the last 2 weeks, I believe this is the best purchase that I ever made for myself and my whole family. We really love it. The chair has 9 auto setup, but I haven’t tried others since I keep enjoying with the Thái massage. Thanks so much to Robert. You are not only giving us the best massage chair, but also providing us with exceptional services, including the complementary gift after the purchase. We gave you an A++, and recommend others to come and try out the Floridian Massage Chairs.

November 28, 2021
Unprompted review
Rated 5 out of 5 stars

The best massage chair in the market

The best massage chair in the market. Robert and Kendrick are very kind, caring and efficient. They already delivered the chair and still come back to move it to our bedroom. We are 100% satisfied with the product and customer service.

November 26, 2021
Unprompted review
Rated 5 out of 5 stars

We like the massage chair

We like the massage chair. Robert have been very helpful in delivering and setting up of the massage chair. Thanks for everything; excellent Service; I'll highly recommend your company to my friends and family. 😊

November 21, 2021
Unprompted review
Rated 5 out of 5 stars

Best customer service

We purchase the item about 8 months ago, so e we move in to a new house don’t wanna any damage to the message chair I try to ask to help for moving it, they delivery from my old house into new hose within 3 days. Truly appreciate the professional service , especially of Covid , a lot of place already behind but my salesman try he’s best to accommodate our family. We going to have a nice thanksgiving time. Thanks for the help, ROBERT!!!

November 19, 2021
Unprompted review
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