Three cards sent - two for Christmas adore you a neighbour who sadly lost her sister o Boxing Day. All recipients were delighted with their flower cards and say they were fresh and the Christmas o... See more
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I have ordered from Flowercard many times prior to illness & sent a last minute Christmas flowercard. I had a minor issue that a lovely AMY sorted in such a speedy & caring way. My friend Rachel will... See more
Company replied
Company details
About Flowercard
Written by the company
Fresh Flowers Inside A Personalised Card - Delivered Straight To Your Door
A range of beautiful floral gifts to help you mark and celebrate every precious moment in life – from Happy Birthday to Happy New Home! Send a floral hug to someone special today.
A range of beautiful floral gifts to help you mark and celebrate every precious moment in life – from Happy Birthday to Happy New Home! Send a floral hug to someone special today.
Contact info
48F/2 Linbar House, North Bridge Street,, EH48 4PP, Bathgate, United Kingdom
- cs@flowercard.co.uk
- flowercard.co.uk
4.3
Excellent
25K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased a Flower Card for a dear…
I purchased a Flower Card for a dear friend's 1st anniversary of her husbands passing. I noticed that a spelling mistake had been made and immediately telephoned and sent two emails asking for the mistake to be rectified. I did not receive any response to my emails and the spelling mistake was not altered. I am not at all happy with this experience.
October 13, 2025
Unprompted review
Reply from Flowercard
Dear Shan Hannah Martin,
We are so very sorry for this experience, especially given the sensitive nature of the occasion. Please contact us at cs@flowercard.co.uk so we can sincerely apologise, investigate, and offer the best possible resolution. 🌸
Kind regards,
The Flowercard Team 🌸
The quality of the flowers is very good…
The quality of the flowers is very good and every one of my friends and relatives who have received one from me are delighted with them, especially for those living in apartments or small houses. They can still enjoy receiving flowers.
September 24, 2025
Reply from Flowercard
Dear Mrs A Durrant,
We are thrilled to hear that the quality of our Flowercard meets your high standards. We appreciate your kind words and look forward to sending more delight to your friends and relatives! 🌸😊
Kind regards,
The Flowercard Team 🌸
Fast efficient service
Fast efficient service
My friend loved her pretty flower card
September 24, 2025
Reply from Flowercard
Dear Alison,
That's great to hear! We're happy your friend loved her pretty Flowercard and that you experienced our fast, efficient service. Thank you for your lovely review! 🌸😊
Kind regards,
The Flowercard Team 🌸
Quick and always arrives as requested…
Quick and always arrives as requested it was lovely that it arrived on time as many don’t I like sending them as they are a lovely surprise
September 24, 2025
Reply from Flowercard
Dear Sylvia Strudley,
Thank you for this wonderful feedback. We are so pleased we could deliver your Flowercard quickly and exactly on time, as requested. We agree they make a beautiful surprise, and we appreciate your loyalty. 🌸😊
Kind regards,
The Flowercard Team 🌸
Horrendous gift
Horrendous gift. The floral display is tiny and within 1 day the roses have wilted. When I visited my mother I was embarrassed at what had been sent. In addition knowing this was a gift for a birthday they put in promotional material which detailed the price of the gift I had sent. If I had known that the floral display would be so inadequate I would have ordered flowers from a florist it would have been cheaper.
Do not buy this gift hugely disappointing and not value for money
September 26, 2025
Unprompted review
Reply from Flowercard
Dear Dene,
We are so truly sorry to read your review; this is certainly not the experience we want your mother to have had. Please contact us directly at cs@flowercard.co.uk with your order number and a photo of your Flowercard. We want to investigate the quality issue with those specific roses, address the size concerns, and offer you a full and immediate resolution. Thank you for making us aware of these serious issues. 🌸
Kind regards,
The Flowercard Team 🌸
They omitted to put on card who had…
They omitted to put on card who had sent it. I have emailed several times with no reply and phone line is unobtainable
August 25, 2025
Reply from Flowercard
Dear Rosemary,
We're so sorry to hear that the sender's name was omitted from your card and that you've had trouble reaching us. This is not the standard of service we aim for, and we sincerely apologise for the inconvenience and frustration this has caused. We have replied to your email to offer the best possible solution for this, and we would be happy to help further if you need it. 🌸
Kind regards,
The Flowercard Team 🌸
I had a surprise delivery from a friend…
I had a surprise delivery from a friend from flowers in a card on the sudden death of my dear Mum. The flowers were absolutely gorgeous and also the box that they came in and it really cheered me especially at this very sad time. I will definitely be ordering from this company for birthdays & anniversaries in the future 👍
September 9, 2025
Unprompted review
Reply from Flowercard
Dear Sherry,
Thank you so much for your kind words. We are so very sorry to hear about the passing of your dear Mum.
It means a great deal to us that we could bring a small bit of comfort during such a sad and difficult time. We look forward to creating more beautiful arrangements for you in the future. 🌸
Kind regards,
The Flowercard Team 🌸
Flower card is unique and a lovely way…
Flower card is unique and a lovely way to send flowers to someone. I wish they operated in the USA as well as UK.
February 16, 2025
Reply from Flowercard
Dear Mrs Sharp,
We are so happy you find our Flowercards to be a unique and lovely way to send flowers to your loved ones here in the UK. 🌸
Kind regards,
The Flowercard Team 🌸
Delivery took much longer than I was…
Delivery took much longer than I was told which meant days we lost when the recipient could have e been enjoying the flowers.
August 25, 2025
Reply from Flowercard
Dear Mrs Brown,
We sincerely apologise for the delivery delay in your order. We understand how disappointing this must have been. Please contact our customer service team at cs@flowercard.co.uk with a photo of your Flowercard so we can offer the best possible solution for you. 🌸😊
Kind regards,
The Flowercard Team 🌸
The card we sent was to cheer a friend…
The card we sent was to cheer a friend up who has not been very well.
She was over the moon with them,They were placed on a low table so she could see them from were ever she was.They said the arrangement was very attractive.
August 25, 2025
Reply from Flowercard
Dear Mrs Willis,
Thank you for sharing this with us. We are so happy to know that your Flowercard brought a little joy and comfort to your friend and that she loved the arrangement so much. Your kind words mean the world to us. 🌸
Kind regards,
The Flowercard Team 🌸
Disappointed
I appreciate you sending me some replacements flowers, but when I opened the box I was disappointed, how small they was, there was more greenery than flowers Ive put them straight in the bin, i will not be using your service anymore, or recommending to any of my friends and family, found them very expensive for very little flowers.
August 25, 2025
Reply from Flowercard
Dear Mrs Dennington,
We are so sorry to hear you were disappointed with your replacement Flowercard. We understand your frustration and truly regret that the arrangement did not meet your expectations for size and value. We would like to help resolve this for you. Please send the photo of your Flowercard to our customer service team at cs@flowercard.co.uk so we can investigate and offer the best possible solution. 🌸
Kind regards,
The Flowercard Team 🌸
Reply from Flowercard
Dear Mrs Mackay,
Thank you for your review. We're pleased that your Flowercard arrived so promptly, but we are truly sorry that the colours and flowers were not as you expected. Whilst we do our very best to ensure our gifts look exactly as advertised, we occasionally have to substitute blooms due to seasonal variations or to ensure the freshest quality. Please be assured that we will always use flowers of equal or greater value and match the colours as best we can. 🌸
Kind regards,
The Flowercard Team 🌸
Diamond Wedding Card
This item was easy to order online, lovely range of cards & flowers to choose from, fast dispatch and delivery was spot on time. Also very reasonably priced. Ordered for my Sisters Diamond Wedding and She loved them!! Would definitely recommend 👍
August 25, 2025
Reply from Flowercard
Dear Mrs Milburn,
We're absolutely delighted that your sister loved her Diamond Wedding Flowercard and that we could help celebrate such a special occasion. Thank you for your lovely feedback on our service, quality, and price. 🌸
Kind regards,
The Flowercard Team 🌸
It was delivered and liked
It was delivered on the day stated and very much liked by my 86 year old sister in law for her birthday. Thank you
August 25, 2025
Reply from Flowercard
Dear Michelle,
We are so glad that your sister-in-law loved her Flowercard and that it arrived right on time for her special day. 🌸
Kind regards,
The Flowercard Team 🌸
Reply from Flowercard
Dear Lisa,
Our Flowercards are a little smaller than usual, as they're a unique cross between a card and a bouquet, but we're happy you still found it lovely. 🌸
Kind regards,
The Flowercard Team 🌸
Lack of Customer Service regarding a complaint.
When I have used this Company in the past, I have been pleased with service. However, this time I wasn’t satisfied with some of the flowers that were clearly not going to last very long and I contacted Customer Service. Despite several emails that I sent I have only received an automated response. Does Customer Service not exist? I am appalled by this lack of customer care and I do not recommend using this company.
August 19, 2025
Unprompted review
Reply from Flowercard
Dear JW,
We are really sorry for not replying sooner. Our helpdesk is operational from Monday to Friday, 9 AM to 5 PM only so any queries received beyond that may be replied to the following week.
Kindly send us your order number or email address used so we can investigate and offer you the best possible solution. 🌸
Kind regards,
The Flowercard Team 🌸
Not impressed
Not impressed. Ordered a card for my sisters engagement. Never got delivered. They tried to dispute it as royal mail had said it was delivered. I went to all the trouble of getting my family member to contact royal mail as i live in Canada, which had delivered it to the wrong address. Alot of time and trouble, only then did they offer a refund. But also they contacted trust pilot to try and get my review deleted!!!! Shame on flowercard and shame on trustpilot for not allowing real reviews on here. This is a real account of what happened and neither of them wanted it posted. IF AND WHEN I receive my refund I will update my review. The public need to see this , what good is a refund if my sister never got her engagement gift? Complelty spoilt the event.
Update
They didnt refund the full amount.
Good god.
August 23, 2025
Unprompted review
Reply from Flowercard
Dear Kirsty,
We are incredibly sorry to hear about your experience. Please accept our deepest apologies for the disappointment and frustration this has caused, and for spoiling your sister’s engagement gift.
We would also like to clarify the matter regarding your first Trustpilot review. Reviews that mention or promote other businesses are flagged and removed by Trustpilot's moderation team. We want to assure you that we would never try to prevent you from sharing your honest feedback, and we take your comments very seriously.
We want to sincerely apologise for the unacceptable hassle you went through to resolve this from Canada. We take full responsibility for the outcome, and we understand that a refund and discount code cannot make up for a ruined special event. We are genuinely sorry we let you down. 🌸
Kind regards,
The Flowercard Team 🌸
Reply from Flowercard
Dear Mrs Poole,
Thank you for your review! We're so glad to hear you had such an excellent experience with our service.
Your feedback means a great deal to our team, and we look forward to your next order with us. 🌸
Kind regards,
The Flowercard Team 🌸
Beautiful flowercard
Ordering was very simple, reasonable price but most importantly mom was so pleased flower card was beautiful thank you will most definitely be using you again
August 9, 2025
Unprompted review
Reply from Flowercard
Dear Brenda,
Thank you for your wonderful review. We're so glad to hear your mom was so pleased and found her Flowercard beautiful.
We truly appreciate your kind words and look forward to your next order! 🌸
Kind regards,
The Flowercard Team 🌸
Receiver delighted with the card
July 25, 2025
Reply from Flowercard
Dear Mrs Lodge,
Thank you for your feedback! We are so pleased that your recipient was delighted with their Flowercard. It truly makes our day to know that we helped bring a little joy.
We look forward to creating another beautiful Flowercard for you again soon. 🌸
Kind regards,
The Flowercard Team 🌸
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