Flower Shops Network Reviews 1,184

I placed an order on 13 April and paid £8.99 for same-day delivery. However, the flowers were not delivered until 14 April. I was unable to reach customer service by phone and had to follow up via email instead. Disappointingly, no compensation or acknowledgement was offered for the late delivery. Based on this experience, I would not use this company again.

This company emailed me on theday that the order was to be sent. They said that they couldnt find a florist to send the flowers.
No refund yet either.
Very bad service.
Do not use this company

A truly shocking experience. I ordered some Mother’s Day flowers 2 weeks prior to Mother’s Day. Flower shops network then decided that letting me know the day before Mother’s Day that they couldn’t deliver the flowers was, in a “timely manner”. To this day I still haven’t been refunded. Do yourself a favor and avoid this company like the plague.

I ordered a bouquet of flowers on the 29th March, to be delivered to my wife at her office on the 30th. I received an email on the 30th saying the order couldn't be met.

I was promised a refund, for which I am still waiting. Total waste of time trying to call them as they never answer.

I did email them and got a ' thank you for reaching out reply' which frankly I found downright irritating.

I have looked them up on the Companies House website. You can find director names etc., there. Go to the company search section and enter the company name flowershopsnetwork dot co dot uk

I will be contacting their CEO Lee Warren Ackerman. In addition, I have spoken to my credit card provider, who will assist in recovering my money.

Having the same issue as many customers on here.. placed an order on the 30th march no couldn’t fulfil the order we will give you a full refund… still no refund after endless emails and attempts at phone calls and now not even replying to emails, not letting the matter drop like most others il be getting legal help to reclaim my money…do not use this company!!!

Delivered on time and was a beautiful bouquet. Many thanks

VERY HAPPY WITH THE SERVICE AND BACK UP IMFORMATION SURPLIED

I ordered flowers back in March for a friend in the UK who had just lost their Dad. I live in Australia. The company emailed me saying that the order couldn't be fulfilled and that I would have my money back although it would take up to 10 working days. Nearly a month later I have still not had a refund. Avoid this company.

Ordered a Funeral wreath on 24/03/26 & had confirmation that it would be delivered the next day. I then received an email saying the order couldn't be fulfilled and I would get a full refund. After numerous emails and wasted time on the phone, I threatened to go through the Small Claims Court yesterday. I received my full refund today. I would strongly recommend using another company.

Very much the same experience as other people, I ordered a boutique to be delivered to a colleague for a bereavement but on the morning that the delivery was due the company said they could not find a florist to fulfill the order. Unfortunately at this time I was then on holiday so did not read the email until 4 days later. At that point I cancelled the order but they still took the money and I am still trying after repeated emails to get an answer on when the refund will be received!!

Its SHOCKING....

They should have informed me in advance about the change in flower availability, but they only did so after I reached out. Nevertheless, the delivery was on time and everything was handled well. Overall, they did a good job. A trustworthy company that I will use again.

I wish I had read the reviews.
They took £140 for a wedding congrats bouquet and emailed, on the delivery date, to say they couldn't fulfill the order.
I requested a similar bouquet, and agreed the date could move.
Then an email, the following day, to say the order can't be filled at all and that a refund had been authorised..... And that I might get it within 5-7 working days.
It's clear this organisation isn't fit for purpose and will reliably disappoint you, and the intended recipients.
GO SOMEWHERE ELSE.

Scam, ordered flowers for family friend that lost her husband, cancelled last minute awaiting refund for the past 3 weeks, you better get my £57 back to asap before I report you

There isn't an option to put 0 stars for this company. My 88 year old grandfather tried to order 4 x bouquets of flowers for his daughters. They did exactly the same as the other customers who have written reviews. They emailed straight after charging him over £200 to say they could not deliver the flowers and he would get a refund in 3-5 days. They then emailed to say one bouquet had been delivered....it hadn't. This was on the 3rd of April. How is this website still active? It says the company is US based and Interflora are referring customers to this site. I am staggered that this is happening and seems to have been for quite some time. I have emailed them, but also tried calling them first. Unsurprisingly, they do not answer, despite a recording telling you that you are 1st in the queue.

I placed and paid for order on 12/3, got an email later that day to say it couldn't be fulfilled by local florists. They cancelled order and now 13/4 have still not refunded my money although said 5-10 working days. Have emailed and waited for 25mins as minimum on phone several times and not been able to speak to anyone. Would not recommend and won't use again. Wish I'd read the reviews beforehand. 60% giving 1* review says it all!!

Placed and paid for an order, got an email to say unable to fulfil my order. Its now 3 weeks later and 3 chaser emails and still no refund. Wish id seen the reviews before ordering. Only got 1 star because I cant give any lower - never again!

This company handled my order very professionally, keeping me updated on the status. The lady who delivered the flowers went out of her way to find the correct house when I had given an incorrect house number. I would definitely use this company again.

Did not fulfil my order. Informed me 1pm on the date of delivery. Claimed they tried to complete order "outside of thier network" but couldn't. I was able to source instantly with another company.

I am still waiting for my refund.

Please don't engage with this company - they take your order and money and then instantly message to say they can't meet your requirements and offer a refund. I'm still waiting to receive my money.

Do not use this company. They could not fullfill my order. Have not responded to emails and their helpline is pointless as goes to voicemail after waiting in a queue (prob imaginary) for 30 mins. Useless. i await a refund but don't hold out much hope in getting any money back.