Fluent MoneyReviews 

9,675
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,906 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication, making the entire process smooth and stress-free. Many highlight the exceptional service, noting that advisors are knowledgeable, responsive, and dedicated to finding the best solutions, even for complex situations. People appreciate the clear guidance and regular updates provided, ensuring they are informed at every step. However, some customers also noted occasional issues with case management, mentioning slow responses or a lack of continuity with different advisors involved in their case.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the speed and efficiency of the process,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's exemplary communication and... See more

User experience

Consumers find the user experience to be positive, with many describing it as brilliant, excellent, and... See more

Response time

Users describe positive interactions with response times, highlighting that they were kept informed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step a... See more

Rated 5 out of 5 stars

I employed Fluent Money for a mortgage application. I know technology has improved these types of processes but this was above and beyond. Every step you knew where you were in the process. Communicat... See more

Rated 5 out of 5 stars

Thank for Fluent Money. The mortgage advisors really great helped us to assess our case and give the advice to us for making the case completed. They also strictly monitor our cases and ta... See more

Rated 5 out of 5 stars

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,675)

1,778 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been absolutely amazing

Been absolutely amazing. First time purchase, they found me a great deal and the whole process has been easy and straightforward. Definitely recommend.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service throughout, I'm a returning customer and can recommend as they are always helpful, thorough and make the process easy for mortgage processes. Kaitlyn Hewitt was super friendly, helpful and answered any questions I had.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

From start to finish, Fluent Money were fantastic. They kept me up to date throughout the process. Looked at various options for me and were more than happy to answer any questions i had. They managed to get me locked into a deal 5 months before my mortgage was due to renew and looked to see if that locked deal could be beaten later on in the process. Honestly cannot fault them. Their app is brilliant also. Would highly recommend and use again.

June 1, 2026
Unprompted review
Rated 4 out of 5 stars

Great, friendly service !

At the start of my remortgage Ashley was brilliant. Went through everything in detail and found the best offer on the market very quickly.
Once the application was underway i was assisted by Chloe who was always helpful and checked in with me regularly to discuss how things were progressing.
Great service all around, thoroughly recommended!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Ellie and Ejazul were amazing

Ellie and Ejazul were amazing! They were friendly and very helpful. Any questions that needed answering, they would be quick and efficient. They were very professional and we would not have been able to do our remortgage as quick without their help. I would definitely recommend them to anyone!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Probably the easiest mortgage…

Probably the easiest mortgage application we have been through. Staff were excellent and vey supportive and guided us through the whole process. Definitely would recommend.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Communication was Fab

Communication was Fab.
The app was fab in keeping track on the case and Donna was really great at keeping in touch via phone as well. Found Fluent Money to be a great mortgage broker and everything went very smoothly.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

The initial calls were expertly handled…

The initial calls were expertly handled by Alex who guided me through the initial stages and gave me various options and ultimately finding my new lender for me. Emma took over as the main case handler and was so patient in what turned out to be a not so easy case to be dealt with. During what turned out to be quite a long drawn out process she was like a friend with her weekly calls to see how I was getting on with Solicitors etc. She kept me sane at times with her encouragement to keep the process going as at times I got disheartened. I would recommend Fluent Money to anybody who is looking for options in dealing with their financial matters. I can't thank initially Alex and then mainly Emma enough for your advice and guidance through my major financial transaction. 💜💙

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

excellent communication

i had excellent communication and service especially from Amy my case worker. was continually kept updated on the application from start to finish. this is my second time using fluent and again had a great experience. thank you

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Callum at Fluent was exceptional in terms of client engagement and service, he ensured a smooth and efficient transition to a new mortgage provider. Thank you Callum.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Best experience

I had a very wonderful experience with this company. The staff are very skilled and professional. They carried me along every step of the way and chased things up with my mortgage company. Special thanks to Callum, the senior adviser and Ciprain my case manager. Your help is well appreciated. I would a million percent recommend!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish... Joseph found me the best deal, and later changed it as an even better one became available. Sam held my hand, so to speak through the entire process, no need to chase, always up dated and always in hand if I needed them. Would highly recommend 👍

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Thomas Barr and Joseph Costello were quite professional!

Right from my first contact with Fluent Money, I knew they must be quite professional. Being a retired mortgage advisor myself, I know hwat to expect from a good firm. I wasn't disappointed in my subsequent experience.
Although the remortgage journey hasn't completed, I am quite happy with the quality of service that I have received from Fluent Money.
In particular, Thomas Barr and Joseph Costello, who both related with me directly were quite exceptional and reassuring in their approach. They provided me with regular updates and were quite easy to reach. Welldone guys. Thanks for your help as I look forward to an equality excellent service from Enact that is handling the conveyancing.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Least stressful part of a pretty stressful process

Danielle and Claire were great all through the process.

There were quite a few hiccups during our house purchase that made the whole affair much more complicated than necessary, but Danielle and Claire soldiered on and got us there in the end.

I'd say this was a actually a pleasant part in the whole process and we really appreciate all the effort.

Thankya!

May 28, 2026
Unprompted review

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