Fluent MoneyReviews 

9,681
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,906 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication, making the entire process smooth and stress-free. Many highlight the exceptional service, noting that advisors are knowledgeable, responsive, and dedicated to finding the best solutions, even for complex situations. People appreciate the clear guidance and regular updates provided, ensuring they are informed at every step. However, some customers also noted occasional issues with case management, mentioning slow responses or a lack of continuity with different advisors involved in their case.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the speed and efficiency of the process,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's exemplary communication and... See more

User experience

Consumers find the user experience to be positive, with many describing it as brilliant, excellent, and... See more

Response time

Users describe positive interactions with response times, highlighting that they were kept informed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step a... See more

Rated 5 out of 5 stars

I employed Fluent Money for a mortgage application. I know technology has improved these types of processes but this was above and beyond. Every step you knew where you were in the process. Communicat... See more

Rated 5 out of 5 stars

Thank for Fluent Money. The mortgage advisors really great helped us to assess our case and give the advice to us for making the case completed. They also strictly monitor our cases and ta... See more

Rated 5 out of 5 stars

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,681)

1,788 reviews in the last 12 months

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Rated 5 out of 5 stars

From day one they gave confidence

From day one they gave confidence, professional opinion, very clear what offer I can be provided, easy to communicate, very friendly and helpful. I will recommend to everyone who need mortgage advisors.
Todor

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled with the service…

Absolutely thrilled with the service from Fluent Money. Andrew and Hayden made the process so easy and effortless, top notch communication, frequent update and answered all the questions we had. Highly recommended!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fluent money are brilliant

Fluent money are brilliant. It’s my second time getting a loan with them in 3 years. They have a fantastic app platform which makes sending documents back and forth very easy. They go above and beyond with their working hours and always keep you in the loop with everything as it progresses down to the minute. I will continue to use fluent money for all my booking needs. Thank you team fluent! Special call out to Mason and Stephen helping me with my secured loan for £20k!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience

I had a really positive experience, kept me up to date with my account every step of the way . I Really like how they have an app which I can see the progress and I can communicate with my advisors directly. Massive thank you to Chris and Danielle who have worked wonders on securing me a mortgage for my first house. The daunting process of buying my first home was made so simple!

I would highly recommend any shift workers or NHS staff!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fluent did a great job of finding me a…

Fluent did a great job of finding me a deal other brokers couldn’t. This met my current need of borrowing more whilst reducing my monthly payments for a fixed term. Shannon and Leah kept on top of the process including my stupidity with technology. Would use again

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend fluent money more

Couldn’t recommend fluent money more!
Joshua Kirkman and Ross Manning were both super helpful explained everything thoroughly, answered fast and kept us in the loop the full process. We felt well taken care of and everything was easy to understand. Made the process of getting our first mortgage a lot easier. Thank you all again !

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Range them on off chance they could…

Range them on off chance they could arrange remortgage as im self employed, wasn't a problem, Anna searched and got back to me with a great deal the same day.
After agreeing Joe took over to follow everything through.
Excellent service from Anna and Joe and fluent.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

2nd successful re-mortgage with Fluent

This is the second time Fluent Money has dealt with a re- mortgage for me. First time 5 years ago and now when my fixed term was due to end. Great service, clear comms, questions answered and followed up. I wouldn’t use anyone else.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

From the start we have been given the…

From the start we have been given the best and most thorough support from Michael. He was so helpful, explained everything clearly and gave sound advice. We felt in good hands with him and nothing was too much for him. He was brilliant with explaining everything and stayed in tough regularly. Thank you for a first class service Michael, we appreciate it.
We were then handed over to Callum who also couldn't do enough for us and was brilliant at keeping us abreast of the situation. His support was fantastic too and we could not have asked for 2 better people to help us.
Thank you, Callum.
We will return to Fluent in due course and look forward to working with Michae and Callum in the future.
A fantastic service and great role models for the company.
We would highly recommend to anyone thinking of using these guys.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Dominic and Angel ❤️

This is the 2nd time that we have used Fluent for assistance with a mortgage, personal and business. I can only say what a Fantastic service! Dominic was our mortgage advisor and Angel was our case manager. Dominic preserved with us each time the surveyor failed the valuation, managing to find the right mortgage for us. Our details where then passed over to Danielle. She left the department and Angel took over. I’m so relieved that she did (no disrespect to Danielle) For weeks/months we struggled with the lender and solicitor, communication was poor with both. Angel would keep in regular contact, and I didn’t know I could use their assistance and support- my fault as this was most properly explained but we became stressed with the surveyor and rejection. Then Angel got in touch with us again last week and I explained the difficulties we were having with the lender and solicitor. Angel soon sorted this, her name is what she is, an Angel. She took the stress away completely! Angel had various contacts, and used these to sort every thing for us. Within a matter of only four days, she had got us a completion date. I don’t think we would have honestly got through it all without her, and would have most definitely been in the same situation we were-stressed, disappointed, frustrated and disheartened.
I don’t know how to say thank you enough. Don’t be in two minds about spending the money for the service at fluent, it’s so worth it and much more. If you get Dominic and Angel, don’t worry you’re in good hands.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Support provided by Daniel (Mr Daniel Newhouse, Senior case manager) was outstanding. He always provided update on daily basis, through app/ email/ text message and phone call, supported me in providing all relevant documents. He genuinely considered my difficulties, personal circumstances and my financial needs. He introduced the right lender to me and secured the loan offer without delay. Secured the loan for the requested amount with affordable monthly payments. He is approachable, always responded promptly. I’m struggling for words to express my gratitude to him.
I’m also thankful to Elise, advisor, for her excellent support and all the Fluent money team.
I highly recommend Fluent money for any financial needs related to mortgage or loans.

June 29, 2026
Unprompted review

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