Flushplumbingandheating Reviews 61

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I have used Adam for several different jobs over the last few years including boiler servicing and last year he arranged for a new toilet to be fitted. Today he removed an existing old folding bath sc... See more

Company replied

Rated 1 out of 5 stars

The plumber Ali came 5 hours late without contacting me to say he wouldbe late. He fixed up the washing machine using another hose and left the original hose inside the machine. He didn't attach the o... See more

Company replied

Rated 5 out of 5 stars

We have used flushplumbingand heating several times. Each time we have had excellent service. Arrived exactly on time today and sourced and fitted a retractable shower head for us very quickly and eff... See more

Company replied

Rated 5 out of 5 stars

Adam undertook a complete bathroom re-fit for us and did so to a deadline as our second child was just around the corner. He arrived on time every day and often worked into the evening (and even on a... See more

Company replied

Company details

  1. Plumber

Written by the company

Flush Plumbing and Heating Limited is a friendly and professional plumbing company run by a proud and dedicated Yorkshireman Adam Burton who likes to exceed expectations. We have 15 years of experience in the industry, are Gas Safe (formerly known as Corgi) registered and have a broad understanding of both modern and traditional installations. We pride ourselves on our high standards and, starting out in West Yorkshire, Flush Plumbing & Heating quickly picked up a reputation for fair pricing, efficient job turnarounds and polite and reliable communications at every stage. In 2012, Flush Plumbing & Heating relocated to London and soon established itself despite fierce competition: What sets us apart is our dedication to friendly service and the level of care we take in our customers properties, we understand that your home is a sanctuary so we go above and beyond to protect it during any works. We also take huge pride in our jobs and ensure jobs are completed as efficiently and cost-effective as possible so we can move onto the next. Five years after arriving in the capital of London, Flush Plumbing & Heating has built up a stable customer base which is constantly growing. Flush Plumbing & Heating has now expanded the team and can now offer new boiler & radiator installations and emergency repairs 7 days a week. Concentrating on emergency breakdowns, maintenance, and repair as well as offering bathroom and central heating installations. We are a dedicated and personable company that has proven itself to be trustworthy time and time again.


Contact info

4.2

Great

TrustScore 4 out of 5

61 reviews

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Finally a tradesman running a business like a business! Adam was prompt to reply to my enquiry. Feedback to my photos. Link to book a day and time for the visit. Arrived on time and did a fantastic job!! Why is it usually so hard? Highly recommended.

June 15, 2022
Unprompted review
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Reply from Flushplumbingandheating

Thanks Liz, very happy to help :) Hope you enjoy having a fully functioning tap again, and thankd for the tip!

Rated 5 out of 5 stars

Highly recommended service

Highly recommended! We needed to replace a toilet pump, and a few weeks later needed an annual boiler maintenance. Both performed by Adam and his team professionally, on time, in a friendly manner and with fair prices. Would definitely use their services again.

May 20, 2022
Unprompted review
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Reply from Flushplumbingandheating

Thanks Uri, glad we could help on both occassions : )

Rated 5 out of 5 stars

Highly recommended

We have used flushplumbingand heating several times. Each time we have had excellent service. Arrived exactly on time today and sourced and fitted a retractable shower head for us very quickly and efficiently with no fuss. The price was extremely reasonable as well - far better than a few other quotes we had been given. Highly recommended.

April 12, 2022
Unprompted review
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Reply from Flushplumbingandheating

Glad we could help David! Hope you enjoy using the shower again :)

Rated 5 out of 5 stars

reliable heating & plumbing - North London

So refreshing to find a reliable heating & plumbing company in North London. Arrived bang on time, did the job professionally and efficiently (boiler service and Hive install), took less than the time they estimated, left everything spotless, charged me what they estimated up front - no hidden costs. Perfect - nothing more to say (except thanks!).

December 4, 2021
Unprompted review
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Reply from Flushplumbingandheating

Thanks David, gald to hear you're happy with the service :)

Rated 5 out of 5 stars

Thank you Flush Plumbing

What can I say? Adam is a true blessing! Knowledgeable, capable, hardworking and caring. I am truly grateful we have found Flush plumbing!

December 1, 2021
Unprompted review
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Reply from Flushplumbingandheating

Thanks Shifra. Thank you for your hospitality and being pateint with us too :)

Rated 5 out of 5 stars

So very glad I found Flush Plumbing and Heating, they have been exceptional at helping me with all things a Landlord needs to do.

I had my boiler installed by Flush plumbing a couple of years ago and now always go back to them for my Gas certificate and servicing. This year I had some niggly plumbing work to do and they were very happy to help and sort out the job.

September 1, 2021
Unprompted review
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Reply from Flushplumbingandheating

Thanks Sue, it's always a pleasure to help and your tenants are always pleasant to deal with too :)

Rated 5 out of 5 stars

I can highly recommend the quality of…Boiler installation and heating system upgrade, plus other plumbing works.

I can highly recommend the quality of work and professionalism. A very communicatively responsive company and everything promptly confirmed in writing. Plus all work was done in a timely and tidy manner.

July 9, 2021
Unprompted review
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Reply from Flushplumbingandheating

Thank you Rico, glad we were able to help with your works. Thanks for accommodating us and preparing the areas where we were working :) Hope you enjoy the new boiler!

Rated 1 out of 5 stars

Plumber broke my shower :(

In short, the plumber broke my shower. He knew this was likely to happen, and didn't warn me beforehand.

It is never a pleasant thing to leave a negative review of a business, but in this case I feel it could be useful to share my poor experience with Flush Plumbing and Heating.

I contacted this company based largely on their positive online reviews, and arranged for a plumber to address a leaky shower and a toilet with a sticky flush. Upon arrival, the plumber was 'unable to replicate any fault with the toilet' - not a very good start addressing a simple problem.

When he attempted to diagnose the leaky shower, the plumber broke the diverter cartridge when he removed it from the shower assembly. This rendered the shower inoperable, and the plumber's solution was initially to cap it off, and then to replace the whole shower. Fortunately he was able to glue the broken part back together and re-assemble what was by now a comically leaky shower.

My main problem with this process is that I was not informed either of the specific work taking place or its likely outcome before the job commenced. Upon presenting me with the broken diverter cartridge, the plumber assured me that such breakage was a common occurrence when dealing with this kind of issue.

This being the case, why on earth did he attempt to remove it without first informing me that it was likely I would need a new shower? Food for thought.

Also of note is the fact that the plumber indicated that the broken component was not easily replaceable. A simple google search revealed the necessary part available from a major UK plumbing parts retailer, with next day delivery.

Finally, when he departed, the plumber left the tap for my mains water supply partially closed, and the access hatch wide open - potentially a real danger as it is located right in the middle of the floor. This last point is especially disappointing as I noted the importance of closing the hatch when I showed him its location an hour earlier.

Overall, I am very dissatisfied with the experience of using this company, and would recommend others avoid them and instead look elsewhere.

May 19, 2021
Unprompted review
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Reply from Flushplumbingandheating

I’m sorry to hear you’re dissatisfied with the level of service provided by Flush Plumbing & Heating. We pride ourselves on over 20 years of expertise and deep subject knowledge of the industry as well as our excellent customer service - to your earlier point, our reviews are outstanding so we can only put this down to an unfortunate circumstance. Invariably, we had no control over the outcome when we attempted in good faith to fix your shower, which is worth highlighting, was in an uncared and unloved sorry state. We are plumbers and cannot guarantee a repair until a further investigation has been carried out. This is all part of the process and you were kept informed at the earliest chance. We do not claim to produce miracles so we had to explore the problem to find the best solution. We were taken aback at the hostile and incredibly negative attitude we received, but beyond this, we were made to feel deeply uncomfortable when all we were there to do was to help fix the problem. The outcome would have been resolved and the shower repaired if we had been given the opportunity to finish the job.

Rated 5 out of 5 stars

Excellent service

Excellent service. On time. Competitive prices and friendly! Highly recommended!

April 28, 2021
Unprompted review
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Reply from Flushplumbingandheating

Thanks Michael, gald to hear you're happy with the service :)

Rated 5 out of 5 stars

Excellent!

Adam was very friendly and did a really great job. Highly recommend!

February 7, 2021
Unprompted review
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Reply from Flushplumbingandheating

Thanks Mollie, glad you’re happy with the service :)

Rated 5 out of 5 stars

Friendly Reliable Plumber

Adam has done many plumbing jobs for me over the last few years and I have always found him to be friendly, helpful and hardworking. Adam doesn't overcharge and talks through what needs to be done with regards to repairs etc so I know what is going happen. I would highly recommend Adam for any plumbing job as he is very reliable.

December 5, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend Flush Ltd.

Our boiler needed to be replaced urgently and I contacted Adam based on the ratings and reviews I read. I found Adam to be professional and trustworthy. The work was completed on time and to an excellent standard. It was a home repair bill that I was actually happy to pay because the service was so good. I whole heartedly recommend Flush Ltd.

September 27, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Adam has done various jobs for me and is professional, reliable, honest, incredibly accommodating and an absolute pleasure to deal with. It’s nice to know a plumber I can trust!

September 1, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Apart from the work itself which was on time, clean and efficiently carried out I liked the quick response, to my original enquiry and to other questions relating to the job. Can definitely recommend.

July 5, 2020
Unprompted review
Rated 5 out of 5 stars

Professional boiler installation

I am very glad that I chose Flush Plumbing and Heating to replace my old boiler. Their quote was competitive and their service excellent. Tariq removed the old boiler and installed the new one with a minimum of disruption and a welcome positive attitude even when confronted with a reinforced concrete wall to drill through. I would recommend them to anyone and will use them again in the future when needed.

February 22, 2020
Unprompted review
Rated 5 out of 5 stars

Great Company. Very quick same day response for my heating problems.

Very efficient, friendly and helpful. After I contacted Adam on their website chat line, engineer Janusch arrived that same afternoon to sort out heating problem. Boiler was serviced a few days later and that was very thorough. Other companies have serviced the boiler before but I never realised they had missed out a certain vital step until now! I would definitely use this company again and recommend them to my friends.

January 15, 2020
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

Friendly and professional. They were able to come the same day, which was great.

December 17, 2019
Unprompted review
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Reply from Flushplumbingandheating

Lucy, thank you for your review. We were pleased we were able to help you resolve the services quickly. With kind regards, Adam and the Flush team

Rated 5 out of 5 stars

From the first point of contact I was…

From the first point of contact I was greeted with a couteous and professional manner for a boiler repair, the engineer was fantastic carried out a full service. Everything cleaned up after him. Will definitely use this company again for all my boiler service.

December 14, 2019
Unprompted review
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Reply from Flushplumbingandheating

Thank you, Ian for your review. We are very pleased you are happy with our service and as requested, we will contact you in 2020 before you are due a boiler service. With kind regards Adam and the Flush team.

Rated 5 out of 5 stars

Excellent service

Excellent service, reliable & honest and truly professional, would highly recommend.
Helen E3

December 13, 2019
Unprompted review
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Reply from Flushplumbingandheating

Helen, thank you for your great review and taking the time. With kind regards, Adam and the Flush team

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