Flux Direct Reviews 1,052

I personally think the black box is a bit of an inconvenience...I work and my battery dies quickly, whereas any other black box is connected to the car and there’s no need for charging! A cable dangling in front of you is distracting to drive with! Battery’s die and if I am at work I can’t do anything about it but I risk losing my insurance because of it? What am I supposed to do? However the prices are excellent but a new black box is necessary I think!!

+ They always give a competitive renewal quote
- On a down side the documents are slow to come
? I have not made a claim with them so I can't comment

Can't fault the insurance and price but Omg the black box is rubbish for keeping change unless you are driving for hours on end.... Short journeys its rubbish
Need to ring them again to talk about this
We have even tried putting electric extension in car while on drive to charge it
But still no joy

The Insurance Co had made a subtle change to my Policy which I didn’t notice until I had paid the renewal premium.The subtle exclusion meant that the Policy did not meet my requirements. Gordon at Adrian Flux found another Policy, at no extra cost that met my requirements.

Called to cancel caravan policy as sold van and packing up caravanning after lots of years —no problem was asked if they could help with other insurances

DO NOT USE THIS INSURANCE COMPANY, 21 years old and accidentally submitted a yearly mileage of 1200 miles instead of 12000 ( I'm in the army and drive up and down the country alot) despite £1000 a year already being outrageously expensive I ran out of miles after just short of 2 months.. they then told me they were to cancel the policy if I didnt Increase the mileage to what they guessed would be 22000 and cost me £6000 more a year!!!!! When I said no I'm not going to pay that so cancel the policy they then informed me that I needed to still pay the full amount monthly EVEN THOUGH IM TECHNICALLY NOT INSURED!!!

Good service good price too many details reqd

SCAMMERS **** do not pay for a policy online with this company until they go through it with the underwriters
Took out a policy with them never reviewed any email of confirmation not even for the payment for the first instalment then had to call the call centre put through to a very rude girl called Kaitlyn who probably couldn’t wait to finish work as it was a Friday who then told me because I had put 6k miles instead of 5 (when I know I put 5) the policy went up by 1300 pounds. When I told her I wanted to cancel this she told me I’d be charged and my money wouldn’t be returned for 5 days so basically they are winning and taking your money either way even tho the policy was never existed

Daylight Robbery!!!

Insure you Lerner drivers elsewhere.. My 18 year old son passed his driving test 21 days into his 2nd year policy with this company. He had a £358.00 annual policy (paid monthly) and was charged £124.00 to cancel it 21 days in. He was unable to continue the policy as he had passed his test! We knew that was part of the terms and conditions, however what is very unclear is the charges you incur for doing this. totally outrageous. Its hard enough for young drivers to get value for insurance, but this company have just capitalized on this. Shame on you 'FLUX DIRECT'.

I paid the amount owed after my son received a letter just 10 days after cancelling the policy threatening court action against him.

BE AWARE OF HIDDEN/UNCLEAR COSTS
Social media will hear about this.

Ian Newman

I was helped by Ellie,and Cheyenne.
Ellie mainly helped me through a oversite and rectified my problem
Easily and helpfully.
Very courteous at all times,also Cheyenne.

quick efficient and helpful. been with this company for 10 years now

I found Flux Direct very easy to contact. Their agents were knowledgeable and informative. As a result of a recent accident and subsequent claim, I can honestly recommend them as an insurance provider.

Excellent quotation and hassle free service by knowledgeable agents. All business conducted in a friendly manner. My 3rd year with Adrian Flux and now have a multi car policy with them.

Used to be cheap but over the years I have been with them the price has increased considerably the only reason I'm still with them this time round is I didn't get chance to cancel before they had set it up again, and to cancel now I'll be strung with hefty cancellation fees.

Couldn’t ask for a better company the people are really helpful and friendly and it’s really straight forward for a new driver like me

Customer service excellent at listening and responding.Spoke to a chap to renew my motor insurance and found a cheaper quote on Confused which they promptly matched without hassle.

Yet another year I have renewed with Adrian Flux. Says it all really.

Staff very helpful

Call handlers are often confused, advice varies,

Been a customer for 5 years, was told they can change the payment dates and they said they changed them, money came out 5 days before the date It was supposed to, made me go over my overdraft, rang them to ask why it happened, was told that the first payment could not be changed and all that they could do is say sorry in a very unapologetic way feel very let down from a company I have been using for the past 5 years and had not a bother with, I know my little X amount of money wouldnt mean much to them but they really made me feel it