Fly Business Reviews 670

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 386 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, often highlighting their ability to find excellent deals and provide personalized service. Many people appreciate the significantly lower prices for business class flights compared to other agencies, noting that the company can access rates not available to retail customers. The booking process is frequently described as smooth and efficient, with agents going above and beyond to ensure customer satisfaction and address any issues. However, some customers mentioned difficulties with the booking link when using non-US cards and a few felt pressured regarding insurance or limited-time deals. A small number of people also expressed concern about hidden costs and experienced issues with customer service responsiveness, including long hold times.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, patience, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

Price

Clients share positive opinions on price, with many reviewers reporting significantly lower prices for... See more

Customer service

People report positive experiences with customer service, highlighting agents as helpful, responsive, and... See more

Booking process

Consumers find the booking process to be a positive experience, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were very skeptical of these third party flight bookings. Greg eased our fears by answering our questions and concerns in a very timely and complete fashion. And after we made the payment he was... See more

Company replied

Rated 5 out of 5 stars

Harry Wilson was excellent as our agent. He went over all the options and made it convenient to suit our needs. Prices for business class were dramatically lower than dealing with some other agencies... See more

Company replied

Rated 5 out of 5 stars

This is my second time booking tickets with Fly Business, and the experience was even better than before. George Brown understood exactly what I needed with minimal input and got me a ticket the same... See more

Company replied

Rated 5 out of 5 stars

Marcus was wonderful from beginning to end. Very conscientious and contacted me when he promised. All done within a few hours. I would highly recommend Marcus Ray for assistance with business air t... See more

Company replied


Company details

  1. Travel Agency

Written by the company

🌟 Experience Luxury Travel with Fly Business! 🌟 Elevate your travel experience with Fly Business, the premier travel agency specializing in top-tier business class tickets. With a sterling reputation as a trusted industry leader, Fly Business is your gateway to unparalleled comfort, convenience, and class in the world of air travel. Imagine embarking on your journeys in the lap of luxury, where every detail is meticulously crafted to cater to your discerning tastes. Fly Business takes pride in curating seamless travel experiences that seamlessly blend opulence and efficiency. Whether you're a seasoned corporate traveler or a leisure enthusiast seeking the epitome of comfort, our expert team is dedicated to tailoring your itinerary to meet and exceed your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

670 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Greg is such a pleasure to work with

Greg is such a pleasure to work with. He always finds us the best rates. We appreciate him and all the work he does!

May 13, 2026
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Reply from Fly Business

Hi Charlotte, thank you for your kind words! We’re glad Greg continues to make the process easy and find great rates for you. We truly appreciate your support.

Rated 5 out of 5 stars

Milan was amazing

Milan was amazing! He was patient and asked all the right questions to find flights that met my criteria. Got me great flights, and perfect lay over times. He was fantastic! Found flights I couldn’t of found.

May 12, 2026
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Reply from Fly Business

Hi Kristen, thank you for sharing this! We’re glad Milan took the time to understand what you needed and found flights that worked so well for you. We truly appreciate your kind words.

Rated 5 out of 5 stars

Free ticket messed up my return on a…

Free ticket messed up my return on a changed flight. They were taking me to Vancouver when that segment of flight was a day away. Otherwise it saves lots of money. William was very good with support.

December 28, 2025
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Reply from Fly Business

Thank you, Atul! We really appreciate your sincere review and are glad William was able to provide good support. We’re happy you saved money overall, and we’ll be more careful when advising different flight options to help avoid issues like this in the future.

Rated 5 out of 5 stars

Ron is the epitome of customer service

Ron is the epitome of customer service! He is very responsive, unlike most people these days in the hospitality or service industry.

May 9, 2026
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Reply from Fly Business

Thanks so much, Peter! We’re thrilled to hear Ron provided such responsive and thoughtful service. We really appreciate your kind words and are glad he could make the experience a great one.

Rated 4 out of 5 stars

Working with Lucas was great

Working with Lucas was great. I had a fixed agenda with specific deposit an return dates made challenging by overnight flights and crossing the dateline. I believe I wound up with the best schedule saving about $900 pp over direct non-stop.

May 8, 2026
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Reply from Fly Business

Thanks so much, Scott! We’re glad Lucas was able to help you find the best schedule and a great savings. We really appreciate you sharing your experience.

Rated 5 out of 5 stars

Robert was very helpful and…

Robert was very helpful and understanding still waiting to here back from him .

May 8, 2026
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Reply from Fly Business

Thanks so much, Sabine! We’re glad Robert was helpful and understanding. We appreciate your patience.

Rated 5 out of 5 stars

Chris helped me purchasing a good…

Chris helped me purchasing a good connection. Thank you. Will return

May 8, 2026
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Reply from Fly Business

Thanks so much, Chunder! We’re glad Chris could help you get the right connection. We appreciate your kind words and look forward to seeing you again.

Rated 5 out of 5 stars

Got a nice deal and hassle free

Got a nice deal and hassle free, they are not pushy!

May 8, 2026
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Reply from Fly Business

Hi Ujjayant, thank you for your feedback! We’re glad you found a great deal and had an easy, pressure-free experience. We truly appreciate your support.

Rated 3 out of 5 stars

Helpful, responsive customer service

Good communication/attention paid by the booking agent, easy to work with and responsive. Recommend a mix of phone conversation and email to fully understand and document the itinerary (terms/conditions, etc). Overall positive experience, when my itinerary didn't work out, the booking agent was helpful in quickly setting things right.

May 4, 2026
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Reply from Fly Business

Dear Brian, thank you for sharing your concerns.
There are different fare options available, and our role is to present those options so each client can choose what works best for them. In your case, the option discussed offered a significant price reduction of around $4,000 compared to the original tickets, but it did come with certain restrictions.
That said, we understand this arrangement may not be the right fit for every trip, especially business travel. Based on our records, the ticket conditions were explained before the charge was made. If the itinerary no longer worked for you, our agent would have been happy to adjust it. Unfortunately, we were not able to reach you by phone.
Please contact our team directly so we can review the booking with you and work on a suitable solution.

Rated 5 out of 5 stars

Patience is a virtue

Patience is a virtue, as is providing great service and good value.

May 5, 2026
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Reply from Fly Business

Thank you so much for the review!

Rated 5 out of 5 stars

Milan Nesic was very helpful and…

Milan Nesic was very helpful and managed to get me a reasonably priced flight. A great service I will use again.

May 4, 2026
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Reply from Fly Business

Hi Lesley, thank you for your feedback! We’re glad Milan was able to help you find a good option. We truly appreciate your support and would be happy to help again.

Rated 5 out of 5 stars

Awesome response

Very professional
Quick and understandable
Kira Novac was great

May 4, 2026
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Reply from Fly Business

Hi Iryna, thank you for your feedback! We’re glad Kira made everything clear, quick, and professional. We truly appreciate your kind words.

Rated 5 out of 5 stars

Prompt

Prompt

Courteous

Professional

May 4, 2026
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Reply from Fly Business

Thank you for your feedback! We’re glad you had a smooth and professional experience. We truly appreciate your support.

Rated 5 out of 5 stars

From day 1 your service has been…

From day 1 your service has been excellent. Got my reservation with excellent connection and at the competitive price. Great job!

May 3, 2026
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Reply from Fly Business

Hi Pankaj, thank you for your feedback! We’re glad everything was smooth from the start and that you got a great connection at a competitive price. We truly appreciate your support.

Rated 5 out of 5 stars

Mario was amazing!!

Mario was amazing, I could not ask for a better experience. His attention to detail was truly amazing!!

April 26, 2026
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Reply from Fly Business

Hi Colleen, thank you so much! We’re glad Mario made the experience such a positive one and took great care of the details. We truly appreciate your kind words.

Rated 5 out of 5 stars

Milan stayed with me followed up…

Milan stayed with me followed up numerous times kept fielding stupid questions. Extremely patient. Biggest asset follow through on everything

April 30, 2026
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Reply from Fly Business

Hi Chris, really appreciate you sharing this. It’s great to hear you felt supported the whole way through and that everything was followed up on properly. That kind of consistency matters, so thanks for pointing it out.

Rated 5 out of 5 stars

Ian Hartmann did a great job

Ian Hartmann did a great job. He not only got me a much lower price but he held the reservation for 24 hours until I was able to send in payment.

April 30, 2026
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Reply from Fly Business

Hi Louis, really appreciate you sharing this. Glad everything came together the way you needed and that the process felt straightforward from start to finish.

Rated 5 out of 5 stars

We worked with Eugene who was wonderful…

We worked with Eugene who was wonderful and very patient in trying to get the right itinerary for our trips.
Would recommend this service.

April 30, 2026
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Reply from Fly Business

Hi Sara, thank you for your feedback! We’re glad everything came together smoothly and truly appreciate your recommendation!

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