Fly Business Reviews 

752
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 426 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dedicated travel agents are incredibly patient, highly knowledgeable, and exceptionally helpful in tailoring complex travel itineraries to personal preferences. Consumers also deeply appreciate the remarkably competitive prices and the exceptionally smooth booking process that consistently save both precious time and substantial money on international trips. Some reviewers were not happy with unexpected details or hidden extra costs emerging shortly after completing their online transactions. A few people also experienced considerable stress regarding communication gaps and unusual initial booking practices before everything was successfully resolved.

What people talk about most

Staff

Customers consistently report satisfaction with the staff, highlighting that agents are exceptionally... See more

Service

Reviewers highlight positive aspects of service, noting that agents are fast to respond, helpful, and patient... See more

Customer service

People report positive experiences with customer service, highlighting agents who are patient, professional,... See more

Price

Customers consistently note positive experiences with price, highlighting significant savings and reasonable... See more

Booking process

Reviewers express high satisfaction and delight with the booking process, highlighting smooth and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kira was truly amazing! This was my first time using Fly Business, and I saved thousands of dollars for a two-way flight from Toronto to Paris. Kira was patient and provided options with ev... See more

Company replied

Rated 5 out of 5 stars

Many thanks to my travel advisor Dan Nelson. He took the time to understand what was important to me and then put together a great itinerary for my flights at a reasonable price. My flights are not un... See more

Company replied

Rated 5 out of 5 stars

Jeff Green of Fly Business did an excellent job with my 2 recent bookings. He does extensive research, shares his knowledge and goes way above and beyond what is required of him. You can tell as he to... See more

Company replied

Rated 5 out of 5 stars

I have booked flights with Johnny a few times so I sent an email to him explaining what I wanted this time. He responded quickly and suggested flights that would meet my needs. I asked if he could f... See more

Company replied


Company details

  1. Travel Agency

Written by the company

🌟 Experience Luxury Travel with Fly Business! 🌟 Elevate your travel experience with Fly Business, the premier travel agency specializing in top-tier business class tickets. With a sterling reputation as a trusted industry leader, Fly Business is your gateway to unparalleled comfort, convenience, and class in the world of air travel. Imagine embarking on your journeys in the lap of luxury, where every detail is meticulously crafted to cater to your discerning tastes. Fly Business takes pride in curating seamless travel experiences that seamlessly blend opulence and efficiency. Whether you're a seasoned corporate traveler or a leisure enthusiast seeking the epitome of comfort, our expert team is dedicated to tailoring your itinerary to meet and exceed your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

752 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(752)

416 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were very skeptical of these third…

We were very skeptical of these third party flight bookings. Greg eased our fears by answering our questions and concerns in a very timely and complete
fashion. And after we made the payment he was constantly guiding us through the airline ticket and seating maze. We will definitely use this service again.

May 17, 2026
Fly Business logo

Reply from Fly Business

Hi Steve, thank you for sharing your experience! We’re so glad Greg was able to answer your questions, ease your concerns, and guide you through the process from booking to seating. We truly appreciate your trust and would be happy to help with your future travels.

Rated 5 out of 5 stars

Milan was very helpful after hours…

Milan was very helpful after hours trying to get this ticket

May 21, 2026
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Reply from Fly Business

Hi Trudi, thank you for sharing this! We’re glad Milan was able to help at all hours, and get things sorted for you. We really appreciate your trust.

Rated 5 out of 5 stars

Bradley is very personable

Bradley is very personable, professional, diligent and on top of everything to give us the best results every time. Good scheduling, fair pricing, expedient.

May 20, 2026
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Reply from Fly Business

Hi Eric, thank you for such thoughtful feedback! We’re glad Bradley continues to take great care of your travel plans and helps make the process smooth. We really appreciate your trust.

Rated 5 out of 5 stars

Patience and understanding is awesome…

Patience and understanding is awesome with Melvin need more like him!!!

May 20, 2026
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Reply from Fly Business

Hi Harish, thank you for the kind words! We’re so happy to hear that Melvin made the experience a good one. We truly appreciate you sharing this.

Rated 5 out of 5 stars

Aaron Keen

The agaent, Aaron Keen, was attentive and patient I made me feel as I were family

May 19, 2026
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Reply from Fly Business

Hi Miguel, thank you for sharing this! We’re so glad Aaron made you feel comfortable and cared for throughout the process. We truly appreciate your kind words and would be happy to help again anytime.

Rated 5 out of 5 stars

Nate is a very friendly and caring…

Nate is a very friendly and caring person and took care of all my issues in a professional maner

May 18, 2026
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Reply from Fly Business

Hi Anna, thank you for your kind words! We’re glad Nate handled everything with care and professionalism. We truly appreciate your feedback.

Rated 1 out of 5 stars

I never felt more deceived than in…

I never felt more deceived than in working with this co. This is the first review i've given in over 5 years as I understand what it takes to run a business , however i never do so with deceptive practices . Thoroughly feel taken advantage.

April 27, 2026
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Reply from Fly Business

Dear Greg, we’re sorry to hear that you feel this way. Your ticket exchange was processed upon your request and in accordance with the airline’s applicable fare difference and penalty rules. Before the exchange was finalized, a new booking form was provided for review so all details could be checked and confirmed. We always aim to be transparent throughout the process, and we regret that your experience left you disappointed.

Rated 1 out of 5 stars

Experience was horrible

Experience was horrible. Way over priced.

May 8, 2026
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Reply from Fly Business

Hi Gabe, we’re sorry to hear that your experience did not meet expectations. Pricing in the travel industry can change quickly and is often affected by factors outside our control, but we always aim to provide the best available options. We appreciate your feedback and hope to have the opportunity to assist you better in the future.

Rated 5 out of 5 stars

Good service

Ethan was very prompt and helpful.

May 14, 2026
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Reply from Fly Business

Hi Kalpana, thank you for your feedback! We’re glad Ethan was quick to respond and helpful throughout the process. We truly appreciate your support.

Rated 5 out of 5 stars

Worth the time

Marcus was fantastic to work with. My travel dates weren't flexible which makes finding a good flight price especially challenging. It took a few days but Marcus took the time to work with his team, do the research and find me the perfect flights at a price that was within my budget. This is the first time I've used a flight concierge and it was a great experience. Marcus spent more time with me and was more helpful than my travel agent.

May 14, 2026
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Reply from Fly Business

Thank you for sharing this! We’re glad Marcus took the time to really work through the details and find an option that fit your needs and budget. It means a lot to hear your first experience with us was such a positive one.

Rated 5 out of 5 stars

Always the best service

Mike always comes through with a great itinerary.

May 14, 2026
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Reply from Fly Business

Hi Nuala, thank you for your feedback! We’re glad Mike continues to deliver great options for your trips. We truly appreciate your support.

Rated 5 out of 5 stars

Excellent Service

Excellent follow through…consistent helpfulness and expertise…i feel confident to book again in future travel

May 13, 2026
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Reply from Fly Business

Hi Franca, thank you for your feedback! We’re glad you felt supported and confident throughout the process. We truly appreciate your trust and look forward to helping with future travel.

Rated 5 out of 5 stars

Greg is such a pleasure to work with

Greg is such a pleasure to work with. He always finds us the best rates. We appreciate him and all the work he does!

May 13, 2026
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Reply from Fly Business

Hi Charlotte, thank you for your kind words! We’re glad Greg continues to make the process easy and find great rates for you. We truly appreciate your support.

Rated 5 out of 5 stars

Milan was amazing

Milan was amazing! He was patient and asked all the right questions to find flights that met my criteria. Got me great flights, and perfect lay over times. He was fantastic! Found flights I couldn’t of found.

May 12, 2026
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Reply from Fly Business

Hi Kristen, thank you for sharing this! We’re glad Milan took the time to understand what you needed and found flights that worked so well for you. We truly appreciate your kind words.

Rated 5 out of 5 stars

Free ticket messed up my return on a…

Free ticket messed up my return on a changed flight. They were taking me to Vancouver when that segment of flight was a day away. Otherwise it saves lots of money. William was very good with support.

December 28, 2025
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Reply from Fly Business

Thank you, Atul! We really appreciate your sincere review and are glad William was able to provide good support. We’re happy you saved money overall, and we’ll be more careful when advising different flight options to help avoid issues like this in the future.

Rated 5 out of 5 stars

Ron is the epitome of customer service

Ron is the epitome of customer service! He is very responsive, unlike most people these days in the hospitality or service industry.

May 9, 2026
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Reply from Fly Business

Thanks so much, Peter! We’re thrilled to hear Ron provided such responsive and thoughtful service. We really appreciate your kind words and are glad he could make the experience a great one.

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