Global Travel & Cruise Reviews 

82
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful recommendations, ensuring the entire booking process remains completely stress-free and enjoyable. Many visitors emphasize that team members are exceptionally knowledgeable, patient with questions, and always willing to go above and beyond to satisfy unique travel preferences. Some reviewers were happy with the ongoing support, noting that agents efficiently handled multiple change requests and monitored flights long after the initial purchase. Consumer feedback consistently highlights prompt communication and seamless coordination when organizing complex multi-destination holidays or cruises. Travelers repeatedly mention they would never book anywhere else due to this consistent high level of reliable service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful, friendly,... See more

Booking process

Reviewers highlight positive aspects of booking process, describing the experience as straightforward,... See more

Holidays

Clients share positive opinions on holidays, noting that the entire planning and booking process is... See more

Service

People report high satisfaction with the service, highlighting professional and knowledgeable staff who make... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff members go above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were recommended to Global by a friend a few years ago and have used them ever since. Always great service from the lovely team at West Kirby. Good hotel recommendations, flight bookings and transf... See more

Rated 5 out of 5 stars

We had our 30th wedding anniversary coming up and because we couldn't do anything for our 25th (Covid restrictions), we decided to make this anniversary special. We had chosen Oman as our venue and ca... See more

Rated 5 out of 5 stars

Maria Wright is a blessing to the company! Maria is professional, informative and knows everything to know about travel, countries and excursions, probably as she has been to most! Maria booked Mexico... See more

Rated 5 out of 5 stars

Totally stress free experience with local Global Travel Company, West Kirby. Katie and Claire always go above and beyond with booking hotels and requests. Friendly and experienced staff and always fe... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Travel Aggregator
  4. Travel Clinic

Written by the company

A friendly travel agency specialising in tailor-made travel for over the last 20 years, Global Travel is your truly independent travel agency.


Contact info

4.9

Excellent

TrustScore 5 out of 5

82 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(82)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the moment arriving in the travel…

From the moment arriving in the travel shop alex was great from start to finish nothing was to much trouble 5 star credit to alex and the global travel shop even after booking paid alex kept checking the flights so we could choose seats above and beyond

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful and knowledgeable. Highly recommend

Global travel is fairly new into Nantwich, and thought I’d try them out (I normally book online). We knew when we wanted to go, but were open to where. Alex was amazing. She took the time to understand the sort of thing we were looking for, and came up with a few options - places we hadn’t even considered. Nothing was too much trouble. We’ll definitely be going back for our next holiday.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great travel agents

We were looking for help booking our honeymoon so I went into the new Nantwich branch. From the start Alex was really helpful and informative and we finally got our dream holiday booked! Alex gave us lots of helpful advice and made the process simple and stress free.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Me and my brother wanted to book a…

Me and my brother wanted to book a really special holiday to Kenya and Zanzibar. Clare was attentive in our requirements and she listened to what we wanted for our special holiday. The level of service was excellent. And would recommend Clare and the staff to anyone who is looking for the high level off service and friendly staff. Thank you for helping us book our wonderful holiday. Carol & Paul.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

I was highly impressed by the very…

I was highly impressed by the very friendly staff at Global Travel. They were extremely efficient in fulfilling my requirements and went “the extra mile” to give me exactly what I required. I would highly recommend using Global Travel for all your travel needs.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Another fabulous

Another fabulous, stress free holiday organised by Maria. She organised everything so we just turned up. Just what you need from a travel agent!
Can’t wait for the next one in September.
Wouldn’t go anywhere else but Global.
Mike and Gwen.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

The team were amazing at supporting us in booking our family holiday and then supporting us to find alternative options when we had to rebook. I cannot thank or recommend them enough!

March 20, 2026
Unprompted review
Global Travel & Cruise logo

Reply from Global Travel & Cruise

Thank you so much, John! :)

Rated 5 out of 5 stars

Always nice to deal with the Neston…

Always nice to deal with the Neston branch gill is very helpful and always greeted with a smile tea and chocolate biscuit! 🍪

March 19, 2026
Unprompted review
Global Travel & Cruise logo

Reply from Global Travel & Cruise

Thank you, David! :) 🍪

Rated 5 out of 5 stars

All can can say about the entire team…

All can can say about the entire team especially Anna is Wow they are amazing and cannot do enough for you i personally would never go anywhere else for my holidays well done team Neston

March 17, 2026
Unprompted review
Global Travel & Cruise logo

Reply from Global Travel & Cruise

Thank you, Samantha! :)

Rated 5 out of 5 stars

Fantastic custermer service .

Fantastic custermer service really helpfull .
Great excperience made to feel very welcoming .lively staff that we met ClaireAnna,Gill.all lovely ladies
Anna was really infomative about the cruise we wanted to book .so Thank you to all .

March 2, 2026
Unprompted review
Global Travel & Cruise logo

Reply from Global Travel & Cruise

Thank you, Dawn! :)

Rated 5 out of 5 stars

The team at Global Travel are…elite

The team at Global Travel are brilliant, Claire went above and beyond to help us book our dream holiday of a lifetime to Tanzania and Zanzibar. She listened, totally understood what we wanted and delivered the most perfect package for us. Literally couldn’t have done this without Claire and the team. Roll on September 2026!

February 27, 2026
Unprompted review
Global Travel & Cruise logo

Reply from Global Travel & Cruise

Thank you so much, Claire! Have a great time. :)

Rated 5 out of 5 stars

As per usual Global Travel exceed…

As per usual Global Travel exceed expectations! They can't do enough for you and are quick and responsive to questions. Thank you so much Claire for helping me book my Jamaica trip in May!!!

February 27, 2026
Unprompted review
Global Travel & Cruise logo

Reply from Global Travel & Cruise

Thank you, Rebecca! Have a fantastic time in Jamaica. :)

Rated 5 out of 5 stars

Very helpfull staff

Very helpfull staff, together we looked at all alternative venues open to us and decided the best for us

February 25, 2026
Unprompted review
Global Travel & Cruise logo

Reply from Global Travel & Cruise

Thank you, Kevin! :)

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff, good communications between themselves, travel company and ourselves.
Have booked another holiday with them, later this year.

February 24, 2026
Unprompted review
Global Travel & Cruise logo

Reply from Global Travel & Cruise

Thank you, Tim! Have an incredible time. :)

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