FlyUIA Reviews 141

kind staff and food at a good price all of that was before the war

I've been trying to get a refund for my ticket for over 3 years. First I had to wait till after COVID then the war happened. I've sent many refund requests but the refund still hasn't been processed nor did I receive any acknowledgment of my request.

Absolutely terrible service! Been waiting for my refund for almost a year.
Their support is simply unreachable. DO NOT use this airline for your own good.

Same as everyone, flight got cancelled because of the war - applied for a refund twice - nothing. I asked my credit card company to refund me now.

Hello, My flight PS424 BER-KBP 28DEC21 was canceled back on 21/11/21. I applied for a refund on 11/28/21. Passengers P.G., E.B., T.G. So far the money has not been returned. Does this mean that money for not-provided services were simply stolen? Neither (FB eugenedihne) Eugene Dihne / Євгеній Дихне nor customer service provides any info.

Over 90 days and still no-refund. Impossible to reach and no reaction by e-mail, Facebook or any other form of communication. Already did the feedback form multiple times, but also here you do not get any reaction.

Scammers. Even before the war they were SCAMMERS. You pay money for nothing. No flights. No money back. No response. Rude staff and customer service.
I will not delete this review until they refund me my money for 5 flight tickets or rearrange for alternative flight

It's been over 4 months since they promised the refund but I am yet to see any of it in my bank account.

Worst company ever, over 120 days from requesting a refund, and I have not received any confirmation, no emails from them, and of course no refund.

Moreover it is impossible to contact them, email or phone, it is practically impossible.

Stay away

Horrible customer service. Bought a ticket 1.5 months in advance. 5 days later, the flight got significantly delayed (~5 hours). According to their "policies", this grants the option of full ticket refund. The only problem is, that their email address doesn't work, it's impossible to call them, and on social media, after taking a few days to reply, they instructed to file a claim on some hidden part of their website, with the claim processing time stated as 90 days.

I did not receive any confirmation about filing the claim, and upon poking them about it on Facebook, I was informed that I may receive a refund with a 40% fine deducted from the ticket price, and additional 10 USD deducted from some management fee. So much for a full ticket refund! Afterwards, I was told, that I can nullify the ticket somehow before the flight, and that I need to provide them my full passport info (I was informed just 2 days before the flight itself about this, due to my own effort!).

But they did not explain how to do it (the convo was on Facebook, just imagine an airline asking you to provide your sensitive information to them via Messenger chat). After that, I did not get any more relies. Of course, such options are not provided simply in the "My bookings" part of the website on your account, because why would they put options that would make them lose the money that they scammed their clients out of. The only options there are to order duty free items, meals and change flight tickets for crazy fees, basically to waste even more money on poor service!

Safe to say, FlyUIA goes to my airlines to avoid list. Hope no one else makes the same mistake as I did, just avoid them altogether.

stay away from this fishy airline! I struggling since 24 hours to reach them! NO ONE ANSWER. Hotline is deactivated and on emails nobody answer. Thats probably the worst airline in the world. I am speachless..

The staff's behaviour is unbelievably rude. I did not have Covid PCR test with me, they told me that they will not let me board on the flight. I received the test 5 mins before boarding close. The lady just left, I kept requesting her to just wait. Instead of being gentle and supportive, the behavior of the lady was so inconsiderate. It feels like they just don't give a damn.

The worst airline that has ever existed.
1. They are not reachable neither through phone, email, or their website.
2. I have been waiting for more than 7 months for my refund for 3 different tickets, almost 1200$
3. Even in the airport of Kyiv, in their own country, they don’t even have a ticket office, just imagine this, even Turkish airlines have their ticket office in the airport, this is just next level ignorance.
4. Unfortunately no matter what I write nothing will change with the way they don’t care at all about their customers.
Please never book with them, they are a scam and unprofessional on so many level.

Horrible customer service. It is nigh impossible to use the bonus miles on anything. The loyalty program representatives are useless. The managers don't seem to care. Only use this airline if you absolutely have no other choice.

if you can avoid this airline you will save a lot of headaches!
very poor service, delayed the flight for more than 12 hours, without any announcement! no compensation.

I bought a ticket with an option for a full refund but had to cancel it due to a change in circumstances. You can't reach customer service in person - the only option is to submit an online feedback form, which doesn't even generate any kind of automatic acknowledgement that your request was received. 2,5 months later... no response, no feedback, nothing. Can a legitimate business behave in such a way? I don't think so. It's not the first time I had problems with UIA - I knew they were not reliable but yet decided to give it a go once again, as their schedule was a good fit for my trip. But that was the last time I used their service. Wholeheartedly recommend not to use them unless you've exhausted all possible alternatives.

UPDATE: Chased them up again on 15th September via their page 'flight-information-during-covid-19' and they actually got back the same day, and confirmed the refund. Glad to get my money back but I really wish the process was more straightforward & convenient for customers.

Avoid it at all cost!

They never respect the schedule, lose the luggauge every second trip and never excuse or compensate anything. Moreover, they try to charge extra fees at every step, in a Ryanair style.

It has been more than 90 days, I requested a refund. No contact from them and no way to contact them. Worst!!!

No way to contact customer support and get refund

This company is really not very serious, inconstant, expensive and sells services which it cannot honor .... In fact, she's trying to steal from me.

I booked two relatively expensive flights, with full cancellation possible (full refundable). And I have already asked 3 times to cancel my flights (even if it very hard to find where to find option), because the symposium in Barcelona was canceled. But I never received a cancellation confirmation, no money back, and not even a news. The only thing I received today was the possibility to check in! I'm lucky to know some lawyers because I'm not going to leave that. I took screenshots each time. And of course, I can give proof of everything I write here.

Unfortunately, I cannot write about custumer service, because they do not have this (maybe they do not know about this term... "custumer*).

What is difficult to understand for me is that companies like Lufthansa, British Airways, Swiss, ... are of course more serious, but also often less expensive!