Focus Finsure Reviews 

157
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, approachable, and always ready to assist, making the entire process smooth and stress-free. Many highlight the exceptional customer service, noting the team's professionalism, clear explanations, and dedication to guiding them through every step. Reviewers are particularly impressed with the quick response times and the overall efficient user experience, often leading to swift approvals and successful outcomes. People frequently recommend their services, especially for first-time buyers, due to the supportive and knowledgeable approach that simplifies complex procedures.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, kindness, and genuine care... See more

Service

Users describe positive interactions with service, highlighting the professionalism, honesty, and patience of... See more

Customer service

Clients share positive opinions on customer service, highlighting the professionalism, kindness, and genuine... See more

Response time

Customers had positive experiences with response times, highlighting the promptness and efficiency of the... See more

User experience

Reviewers mention positive feedback about their user experience, describing it as simple, smooth, and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Focus finsure group helped us for the mortgage and insurance of our new home. We are satisfied with their services. The employees are approachable and cleared all our doubts . All our paperwork was d... See more

Company replied

Rated 5 out of 5 stars

I would like to sincerely thank Focus Finsure for helping me achieve my dream of owning a home. Their expert mortgage advice and guidance made the entire process smooth and stress-free. What trul... See more

Company replied

Rated 5 out of 5 stars

Hi , Myself Lijo Devasia . Had a good experience with Focus Finsure . Excellent team supporting staffs for the customers . Keep the momentum go like this . All the best Focus Finsure . Wi... See more

Company replied

Rated 5 out of 5 stars

We had an amazing experience with my mortgage advisor Mr. Shijo and the team Focus Finsure. During the process of buying our new home as first time buyer they were incredibly helpful for the whole pro... See more

Company replied


Company details

  1. Mortgage Broker
  2. Life Insurance Agency

Written by the company

We are committed to providing our clients with the best rates, fast responses, and excellent customer care. Your satisfaction is our priority!


Contact info

4.9

Excellent

TrustScore 5 out of 5

157 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(157)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great mortgage advisor

I am very happy with successful services provided by Focus. All the staffs are well knowledgeable, informative and friendly. Any time any doubts they were more than happy to help it out. Also they were give us right directions and advices untill the completion.
Special mention: Kessiya ( she is absolutely very helpful throughout our mortgage journey everything was timely well executed with her help)

March 7, 2025
Unprompted review
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Reply from Focus Finsure

Dear Justin,

Thank you for your kind words! We're thrilled to hear you had a great experience with our team, especially Kessiya. It was our pleasure to assist you. Wishing you all the best!

Best regards,
The Focus Team

Rated 5 out of 5 stars

Keizia was absolutely fantastic to work…

Keizia was absolutely fantastic to work with! She guided me through every step of the mortgage process with professionalism, patience, and expertise. She took the time to explain all my options, found me a great rate, and made everything seamless from start to finish. I truly appreciate her dedication and responsiveness, making what can be a stressful process feel effortless. Highly recommend Keizia to anyone looking for a knowledgeable and trustworthy mortgage broker!”

March 11, 2025
Unprompted review
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Reply from Focus Finsure

Thank you, Anson, for your kind words! We're thrilled to hear that Keizia provided such a seamless and supportive experience for you. At Focus Finsure, we pride ourselves on delivering expert guidance and personalized service, and Keizia embodies that commitment. We truly appreciate your recommendation and are grateful for the opportunity to assist you. Wishing you all the best in your homeownership journey!

Rated 5 out of 5 stars

We had a wonderful experience with…

We had a wonderful experience with focus finsure Ltd.From start to finish they been amazing, supportive and very clear.Thank you so much.

March 4, 2025
Unprompted review
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Reply from Focus Finsure

Thank you, Roshni! We're thrilled to hear about your wonderful experience. It was our pleasure to assist you. Wishing you all the best! 😊

Rated 5 out of 5 stars

We sincerely appreciate the outstanding…

We sincerely appreciate the outstanding support from Shinto and the team at Focus Finsure LTD. From start to finish, they guided us seamlessly through the mortgage process, ensuring clarity and confidence at every step. Their professionalism, responsiveness, and commitment to helping clients—especially Malayalees—made the entire experience stress-free. Highly recommend their services to anyone looking for a smooth and efficient mortgage process!

March 6, 2025
Unprompted review
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Reply from Focus Finsure

Thank you so much, Habeeb! We truly appreciate your kind words and are delighted to hear that you had a smooth and stress-free mortgage experience with us. It was our pleasure to assist you, and we’re always here to help. Wishing you all the best in your new home! 😊🏡

Rated 5 out of 5 stars

Great experience with our remortgage

Great experience with our remortgage . Staffs all very polite and helpful

February 2, 2025
Unprompted review
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Reply from Focus Finsure

Thank you for your kind words—we’re delighted you had a great remortgage experience, and our team was happy to assist! 😊

Rated 5 out of 5 stars

Excellent service

Excellent service

February 7, 2025
Unprompted review
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Reply from Focus Finsure

Thank you, Lijo! We truly appreciate your kind words and are glad you had an excellent experience with us. 😊

Rated 5 out of 5 stars

Professional and Exceptional

Thank you Mr.Shijo and team for providing me the best mortgage advise .Mrs Monie was always a phonecall away to clear my confusions and doubts.They are professional,compassionate and their communication is second to none
I would highly recommend their service to anyone

February 6, 2025
Unprompted review
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Reply from Focus Finsure

Thank you, Sim Jaison! We're thrilled to hear about your positive experience with Mr. Shijo, Mrs. Monie, and our team. Providing professional and compassionate service with clear communication is our priority, and we're grateful for your recommendation! 😊

Rated 5 out of 5 stars

Excellent and Professional service

Excellent and Professional service

February 3, 2025
Unprompted review
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Reply from Focus Finsure

Thank you, Martin! We appreciate your kind words and are glad you had an excellent and professional experience with us. 😊

Rated 5 out of 5 stars

Excellent and approachable customer service

Ever since we started to use the service of Focus Finsure, the entire process was smooth and comprehensible. Mr. Shijo and our case handler Ms. Keziya remained approachable and helpful. Ms. Keziya was always ready to clarify any doubt that came up. We are really grateful to the entire team for making the process hassle free. We highly recommend Focus Finsure for anyone who are looking for a professional and friendly mortgage advisor.

Thank you

February 17, 2025
Unprompted review
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Reply from Focus Finsure

Thank you, Nigel! We truly appreciate your kind words. We're glad Mr. Shijo and Ms. Keziya made your experience smooth and hassle-free. Your recommendation means a lot to us! 😊 – Focus Finsure Team

Rated 5 out of 5 stars

Exceptional Mortgage Advice – Transparent, Professional & Highly Recommended!

I recently used Focus Finsure to help me find the best residential mortgage tailored to my needs, and I couldn’t be more satisfied with their service. From start to finish, their team demonstrated a high level of professionalism and expertise, ensuring that I made the best financial decision for my situation.

They carefully analysed my requirements and recommended a mortgage provider that aligned perfectly with my professional and financial circumstances. Moreover, their strategic guidance on selecting the right deposit amount enabled me to secure highly competitive rates. Throughout the process, they remained transparent, responsive, and committed to delivering the best outcome.

At the time of contract exchange, I was confident that I had secured the best possible deal, thanks to Focus Finsure. If you are looking for trustworthy mortgage advisors who genuinely prioritize your best interests, I highly recommend their services. Their professionalism and dedication make them stand out in the industry!

December 13, 2024
Unprompted review
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Reply from Focus Finsure

Thank you, Saleel, for your wonderful feedback! We're thrilled to hear that you had a great experience with Focus Finsure and that our guidance helped you secure the best mortgage for your needs. Transparency, professionalism, and client success are at the heart of what we do, and your kind words mean a lot to us.

We truly appreciate your recommendation and are always here if you need any further assistance. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Excellent Service from Focus Finsure

Excellent Service from Focus Finsure

I had a great experience working with Focus Finsure for my mortgage needs. The team was professional, knowledgeable, and made the entire process smooth and stress-free. They provided clear guidance, answered all my questions, and found the best options tailored to my needs.

I highly recommend Focus Finsure to anyone looking for reliable and efficient mortgage advisory services.

January 22, 2025
Unprompted review
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Reply from Focus Finsure

Hi Alex,

Thank you for your fantastic review! We're so glad we could make the process smooth and stress-free for you. Your recommendation means a lot to us!

Best regards,
The Focus Finsure Team

Rated 5 out of 5 stars

I just wanted to say thank you for your…

I just wanted to say thank you for your hard work in securing a mortgage for us and for guiding us through the process from step one when we met you. As first time buyers, our experience is more positive and we feel very lucky to have had good people like yourself working for us to secure a new house in Middlesbrough UK. All the best wishes to team Focus Finsure and we highly recommend this firm for all the new comers and first time buyers in the UK.

January 17, 2025
Unprompted review
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Reply from Focus Finsure

Thank you so much for your kind words! It was a pleasure helping you through the process, and we're thrilled you had a positive experience. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Excellent service

Service from focus finsure was excellent. They provide timely support for buying a property especially shijo, we were relaxed because of his friendly approach.

December 19, 2024
Unprompted review
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Reply from Focus Finsure

Thank you for your kind feedback! We're so glad to hear you had a great experience, and we're happy Shijo could make the process smooth and stress-free. Wishing you all the best in your new home!

Rated 5 out of 5 stars

I completed my mortgage with “Focus…

I completed my mortgage with “Focus Finsure” and had a good experience. The response was prompt and all process were completed on schedule.

January 16, 2025
Unprompted review
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Reply from Focus Finsure

Thank you Sreejith for your feedback! We're thrilled to hear that you had such a positive experience. Your satisfaction is our priority!

Rated 5 out of 5 stars

Excellent Experience

Had an excellent experience with Focus Finsure. Shijo helped us throughout the process. I was very happy with the service.

December 20, 2024
Unprompted review
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Reply from Focus Finsure

Thank you for your valuable feedback.

Rated 5 out of 5 stars

I am incredibly grateful to Focus Finsure Mortgage and Insurance services

I am incredibly grateful to Focus Finsure for making my dream of owning my first home a reality. Their service was exceptional, guiding me seamlessly through the mortgage process and ensuring I got the best deal.Their expertise and dedication were evident in every step of the way, from finding the best mortgage deal to arranging a solicitor for the conveyancing process. Everything was handled with professionalism and efficiency, and their clear communication kept me informed throughout.I highly recommend Focus Finsure to anyone looking for reliable and excellent mortgage and insurance services.

December 10, 2024
Unprompted review
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Reply from Focus Finsure

Thank you so much, Bibin! We're thrilled to have helped you achieve your dream of homeownership. We truly appreciate your trust and recommendation. Wishing you all the best in your new home! 😊🏡

Rated 5 out of 5 stars

The company was really responsive

The company was really responsive. They responded to every request and questions I had, without any delay.

December 13, 2024
Unprompted review
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Reply from Focus Finsure

Thank you for your feedback! We're glad to hear that our team was responsive and able to assist with all your questions and requests. Your satisfaction is our priority!

Rated 5 out of 5 stars

Mortgage advice and follow up assistance

Hi I approached the company for mortgage advice and assistance. They did everything in a quick manner. Also they provided all follow up guidance and assistance. I really recommend this company for all new home related support

November 14, 2024
Unprompted review
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Reply from Focus Finsure

Thank you Jaison for your valuable feedback.

Rated 5 out of 5 stars

My experience with Mortgage Advisor Gopika and Focus Finsure company

‘The organisation reflect through its ability because of employees only’ . We started getting mortgagee advice from Gopika nearly three months ago. She is the wonderful resource and great asset to the team, she is an nice and interactive person helped us getting decision in principle at first.This firm quite fabulous in terms of process ,they are reasonably good team of members and well managed structure . They are very transparent in the process and collecting data. Whenever we spoke to Gopika , she is brilliant in answering to us (new buyers) and careful on listening to others . Now finally we got a mortgage offer , I am so happy in our process of purchasing the new home. Sometimes we often panicked after submitting application , she gave lots of confidence and comfort. Simultaneously well co-ordinated with lenders.

We never had an issue in the process or her commitments towards clients. Sometime even i reached weekends , she is very polite and answerable. I must thank her effort and tireless support. Even i repeatedly asked already answered questions, she is explaining again and made me understood.

About this company works for people who want to buy a new home or insurance, right away my recommendation would be 5 stars to the team. They are pretty much have gone across of lots of scenario , if anyone asks questions about new home buying. even you will get initial solicitor advice from the mortgagee team. I have interacted many number of mortgage brokers and agencies, they are hopeless. This company achieved my 100% expectation . Definitely this firm will grow much bigger and wishing the team for success.

November 17, 2024
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Reply from Focus Finsure

Thank you so much for your kind review, Anuradha! We're thrilled to hear that Gopika and the team could make your home-buying process smoother and more comfortable. Your feedback means a lot to us, and we're grateful for the trust you placed in us. Wishing you all the best in your new home, and we’re always here if you need anything in the future. Thank you again for your recommendation!

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