Foilux Reviews 

492
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the products, often describing them as perfect and thoughtful gifts. Many people highlight the brilliant service, noting the ease of placing orders and the fast delivery times. Reviewers are particularly impressed with the detailed craftsmanship and the overall excellent standard of the items received, making them ideal for special occasions and keepsakes. However, some customers also noted concerns regarding order fulfillment and delivery. These issues included products not being received, items taking much longer to arrive than expected despite paid shipping, and instances of incomplete orders with missing components.

What people talk about most

Product

Customers consistently note positive experiences with product, often describing them as beautiful, amazing,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as beautiful and of... See more

Order

Clients share positive opinions on order, with many expressing delight with the quality and design of their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most beautiful prints, I purchased a print for my friends 30th birthday gift and I love it so much that I may need to purchase one for myself! Honestly the most beautiful photo😭 thank you so much... See more

Rated 5 out of 5 stars

The customer service is amazing. I haven't seen them in person yet but I'm not concerned about the quality based on everyone else's reviews. My order got lost in the mail, I only noticed yesterday and... See more

Rated 5 out of 5 stars

Prints are beautiful as always! I’ve ordered from Steph at foilux many times now, and I’m always amazed with just how amazing each order is! If you’re looking for a super special gift I couldn’t recom... See more

Rated 5 out of 5 stars

Brilliant service and received so quickly which was so much appreciated. Beautiful ticket with gorgeous print which was really well received from its recipient. Just a lovely business with a great pro... See more


Company details

  1. Gift Shop

Written by the company

We pride ourselves on producing high quality foiled prints and tickets, uniquely designed and crafted using a hand-foiled technique.


Contact info

4.8

Excellent

TrustScore 5 out of 5

492 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.8

All reviews

(492)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The most beautiful prints

The most beautiful prints, I purchased a print for my friends 30th birthday gift and I love it so much that I may need to purchase one for myself! Honestly the most beautiful photo😭 thank you so much, the quality is unreal!

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Such an amazing product and seller!

My foil art turned out amazing!! It's so intricate, and every little detail appeared perfectly. I emailed Steph shortly after ordering it because I had selected the wrong colour, she replied quickly and immediately changed it for me with no hassle. Would 100% recommend these to commemorate a special event.

July 8, 2026
Rated 5 out of 5 stars

Unique!

A unique well presented way to surprise my daughter with her 21st birthday trip that will also double as a keepsake!

May 12, 2026
Rated 5 out of 5 stars

It came out amazing!

It came out amazing!! The level of detail is brilliant. I had an issue with my order shortly after I’d bought it, and I emailed Steph to change the colour of the foil design, she replied quickly and changed it with no hassle. A really amazing seller, I’m very happy with my foil art ❤️

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products & great customer service

I have previously ordered from Foilux and decided to order again as the products are so high quality. On this occasion I did have a query on my order, and Steph was incredibly helpful and managed to resolve quickly. Would highly recommend!

June 9, 2026
Rated 5 out of 5 stars

Can't recommend Steph's services enough…

Can't recommend Steph's services enough not only is the quality outstandingly beautiful she also sends over a mock preview to see if you're happy to go ahead with the design. We've not given my parents their gift yet but they'll love the keepsake gift of celebrating 50 years of marriage as much as I do so thank you 😊

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service and received so…

Brilliant service and received so quickly which was so much appreciated. Beautiful ticket with gorgeous print which was really well received from its recipient. Just a lovely business with a great product. Thank you.

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a couple of money cards for…

Ordered a couple of money cards for xmas. Received both cards but only 1 plastic piece which holds the money therefore had to choose between my niece and nephew who got their money card. Emailed several times with no response. Sent messages on social media which was answered after some time was told a replacement would be sent. Never received. I have gave up trying to contact them terrible customer service!! Next step is a chargeback as I never got what I paid for!! Will never order again!!

December 24, 2025
Unprompted review
Foilux logo

Reply from Foilux

Hi Megan,

Thank you for your review. I’m really sorry there was an issue with your order and I completely understand how frustrating this must have been when it was intended as a Christmas gift.

I also apologise for the delay in getting back to you. I know how important timely communication is when something has gone wrong and I’m sorry this wasn’t handled as quickly as it should have been.

I can confirm that a replacement money holder was sent out via First Class post after you contacted me. When you later let me know this still hadn’t arrived, a refund was also issued for the missing item.

I’m sorry again that your experience wasn’t as smooth as it should have been, and I appreciate you taking the time to leave feedback.

Kind regards

Steph / Foilux

Rated 5 out of 5 stars

Awesome

This was the best way to give tickets instead of the printed confirmation. I got the reaction I wanted but the ticket its self was amazing and arrived quick.

March 9, 2026
Rated 5 out of 5 stars

Prints are beautiful as always

Prints are beautiful as always! I’ve ordered from Steph at foilux many times now, and I’m always amazed with just how amazing each order is! If you’re looking for a super special gift I couldn’t recommend a print from foilux more 🥰 thank you Steph, I love my recent order x

February 4, 2026
Unprompted review

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