Foldingdoors2u Reviews 

384
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Pre Sales, they were good & engaging. Post payment, we had issues with delivery which took two weeks to resolve, with little/no flexibility. Since fitting, we’ve had an issue with leaks. Despite the... See more

Rated 5 out of 5 stars

Wow where to begin! Folding Doors 2 U have been an absolute pleasure to deal with from the first phone call right through to specifying our requirements and then onto fitting. They listened to exactly... See more

Rated 5 out of 5 stars

Having been let down by our builder Tony and Kate bent over backwards to help us get our bifold doors on time and at a very competitive price. The process from start to finish was such a pleasure. We... See more

Rated 5 out of 5 stars

Excellent communication throughout. Ordered both BiFolds and French doors from the company. BiFolds delivered and easily installed by two people as frames already assembled with doors and handles. Jus... See more

Company replied

Company details

  1. Door Shop
  2. Aluminum Frames Supplier
  3. Aluminum Window Manufacturer
  4. Door Supplier
  5. Home Improvement Store
  6. Window Supplier

Written by the company

Specialist suppliers of aluminium bifold doors, triple track sliding doors, windows, integral blinds, roof lanterns and flat roof lights. We deliver to mainland UK excluding Scottish Highlands and offer an installation service for new build work to most locations if required. We provide a 10 year insurance backed guarantee for installation contracts and all products carry a 10 year warranty against any faults from manufacture.


Contact info

3.6

Average

TrustScore 3.5 out of 5

384 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.6

All reviews

(384)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding

I have used Foldingdoors2u on several occasions now, and to be honest, i can't see my company using anyone else in the future.
The product is of superior quality, the customer service is exemplary and the whole experience is painless due to the easy ordering process on the website.
Outstanding.
Mark Skelton
Vortex Construction Ltd

May 15, 2021
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Reply from Foldingdoors2u

Hi Mark,

Thank you very much for your kind review and repeat custom.

We look forward to working with you again in the future.

Kind regards,
Tony

Rated 4 out of 5 stars

A great service from this company

A great service from this company - and Kate in particular. They came to measure quickly after initial call and the glass lead time was very reasonable at 3 weeks. No issues with installation, the restrictor was missing, but they have sorted that out relatively quickly. You do pay 50% upfront and balance before installation, which made me slightly nervous, but it was all fine.

May 10, 2021
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Reply from Foldingdoors2u

Hi Lara,

Thank you for your review and I will pass on your kind comments to Kate.

I hope that the restrictor is working well for you and thank you for your order.

Kind regards,
Tony Wiggins

Rated 5 out of 5 stars

Bi Fold Doors

Very pleased with our recently purchased bi fold doors. It was a nice easy website to use to order and doors are good quality, nice colour and very sturdy. Have already recommended to our neighbours

May 8, 2021
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Reply from Foldingdoors2u

Hi Linda,

Thank you very much for taking the time to review your experience with us.

I'm pleased that you found the process to be simple and delighted to hear that you have recommended us to your neighbours.

Kind regards,
Tony

Rated 5 out of 5 stars

Both my bi folding doors and atrium…

Both my bi folding doors and atrium came as they should. Installation guys were great aswell. Would fully recommend using them.

May 8, 2021
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Reply from Foldingdoors2u

Hi Harry,

Thank you for your review and we are pleased to hear that you are happy with your doors and roof lantern.

Thank you for business and I will pass your kind comments to our Installation team.

Kind regards,
Tony Wiggins

Rated 4 out of 5 stars

Good products and value

Good products and value, good communication and helpful. Only lost a star for poor communication sorting delivery

May 8, 2021
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Reply from Foldingdoors2u

Hi Carl,

Thank you for taking the time to leave a review of your order with us.

I will pass your comments regarding delivery communication to our Transport team, and thank you for your order.

Kind regards,
Tony

Rated 5 out of 5 stars

Excellent communication throughout

Excellent communication throughout. Ordered both BiFolds and French doors from the company. BiFolds delivered and easily installed by two people as frames already assembled with doors and handles. Just a matter of fitting the glass panels. A number of grub screws had fallen out during transit but after a quick email these are now being sent in the post. Matching French doors due to arrive in a couple of week. Great product and customer service would highly recommend

April 12, 2021
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Reply from Foldingdoors2u

Hi Keith,

Many thanks for taking the time to leave a review following your order with us.

I am pleased that we were able to rectify the issue with the grub screws for you and hope that you are enjoying your new doors.

Thank you for your custom.

Kind regards,
Tony Wiggins

Rated 4 out of 5 stars

Great service

Great service, from ordering to delivery , would have give top marks other than the fact they came with no fitting instructions.

April 10, 2021
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Reply from Foldingdoors2u

Thank you for taking the time to provide a review of our product and service.

Installation guides are normally supplied with each bifold door and I am sorry to hear that yours arrived without one. Had we been made aware we would have instantly emailed a copy to you.

Please don't hesitate to let us know if you require any further assistance.

Regards
Tony Wiggins
Director

Rated 4 out of 5 stars

Lovely doors although a bit stiff and fiddly.

The process for selecting and ordering the door was straight forward and the communication was very good - responsive and detailed and they even spoke directly with my builder to ensure everything was as required.
The delivery was not ideal - the service was essentially to drive the doors to us. We had to offload and move the doors to the suitable location. This was less than ideal and only possible because the driver was helpful and my husband is strong. Not a very accesible service for anyone who isn't fortunate enough to have these two.
The installation was swift and trouble free - a lovely pair.
The sliding doors are very good looking. My only issue is that the locking mechanism is fiddly. You've really got to get it pushed all the way flush and hold it in whilst you lock it. They're also very heavy but that's to be expected and I'm getting used to that.
All in all the service was good and interacrion with all involved was positive but definitely need to add the transfer of the doors off the van and to the right location to your service.

April 10, 2021
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Reply from Foldingdoors2u

Hi Tam

Thank you for taking the time to review our product and service.

As deliveries are made direct from the factory we operate a kerb-side delivery service which does require assistance from the customer or their builders with offloading. Aluminium sliding doors are heavy items and we would not wish a delivery to arrive without the customer being aware that help will be needed.

The delivery procedure is always explained during the ordering process and confirmed on page 3 of your order acknowledgement.

The week prior to delivery we send every customer a delivery notification email to confirm the exact date for delivery and on the day of delivery we provide a one hour time slot by text . Both of these communications do also include a reminder that assistance with offloading is required.

I am sorry if there has been any confusion which has spoilt your experience but we do try to make the whole process as transparent and smooth as possible for our customers so there are no unpleasant surprises. Unfortunately this doesn't appear to be the case for which I can only apologise.

Great to hear that the door and our installation service did however meet all your expectations and don't hesitate to let us know if the door needs any further adjustment.

Kind regards
Tony Wiggins
Director

Rated 5 out of 5 stars

Brilliant product and excellent service

Brilliant product and excellent customer service. I had many quotes for 2 sets of large bi folding doors, every other company seems to um and ah about the sizing etc, this company came, sized up, gave me a quote (that was cheaper than other companies), most importantly its the staff and service that drew me to purchase the bi folds. On the day of fitting everything was completed swiftly and with extreme precision. We are very happy with our bi folding doors. Would definitely use this company again and recommend to others.

April 5, 2021
Unprompted review
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Reply from Foldingdoors2u

Thank you very much for taking the time to leave a review of our service.

We are delighted to hear that you are happy with our product and service and would like to thank you for your order.

Kind regards,
Tony Wiggins

Rated 4 out of 5 stars

Show stopping

These doors are absolutely gorgeous, exactly what we wanted for a great price. The customer service we received was excellent. The only reason we’ve chosen to put 4 stars instead of 5 is because of the delivery. There was a huge miscommunication between the delivery driver, FD2U and ourselves. Nevertheless FD2U showed great professionalism, listened and acted on our concerns and complaints about this process. We felt that we were heard and valued.
The doors. THE DOORS 😍 are beautiful, they give our kitchen the wow factor that we were looking for. We would definitely recommend FD2U, they make a luxury item not only affordable and but also great quality.

April 4, 2021
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Reply from Foldingdoors2u

Dear Joshua and Bethaney,

Thank you very much for taking the time to leave a review on the service and product that you received.

We are sorry to hear of the miscommunication regarding delivery, but pleased that we were able to assist in resolving this with you. We pride ourselves on our customer service, and we are glad that the team took the complaint seriously and that you felt valued, which is very important to us.

We hope that you are enjoying your new doors and thank you for your custom.

Kind regards,

Tony Wiggins
Managing Director

Rated 5 out of 5 stars

Couldn’t wish for a better service

Very helpful with advice on technical issues
Deliveries came on time as advised.
Doors were top quality & came with a helpful installation guide & all fittings & plenty of glAzing gaskets & packers.
Couldn’t ask for a better service.

April 3, 2021
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Reply from Foldingdoors2u

Hi Mick,

Thank you very much for your kind words and review of our products and service.

Kind regards,

Tony Wiggins

Rated 5 out of 5 stars

It generally takes a lot to impress me…

It generally takes a lot to impress me and quite frankly, the ETE service and product was exceptional. From professional sales through to delivery and quality installation. Thank you Kate, Chris and Ryan, (aka Leo).

April 3, 2021
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Reply from Foldingdoors2u

Hi Steven,

Thank you very much for taking the time to leave a review.

I will pass your kind words on to the team, in particular, Kate, Chris and Ryan.

Kind regards,

Tony Wiggins
Managing Director

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish - reliable company - highly recommended

March 13, 2021
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Reply from Foldingdoors2u

Hi Afzol,

Thank you very much for taking the time to leave a review and I will pass your comments on to the team.

Kind regards,
Tony Wiggins

Rated 4 out of 5 stars

A couple hiccups but still recommend!

The doors arrived swiftly and are well priced considering the good quality. The customer service was excellent and i would use this company again. There were however a few downsides which ended up being minor as i was also compensated for my trouble. I had ordered 3 custom doors and one of which came the wrong way round so i had to swap the seals and a few other bits around but luckily they worked fine with the help of a member from FD2U. Also there weren't any manuals included for the doors and this had to be requested. Some of the trickle vent holes were also misplaced (so i had to drill others) and I felt as though some of the seals were unnecessarily long. Although this sounds like quite a few bad points, i would still recommend this company to anyone as the overall quality and customer service seemed exceptional for the price, they work well and my customer is over the moon with them!

March 9, 2021
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Reply from Foldingdoors2u

Hi Jordan

Thank you for taking the time to leave such an informative positive review together with a 4 star rating.

There was an unfortunate error with the handing of the 2 panel bifold door on your order for which I can only apologise. Luckily it was a relatively simple job to change the opening direction of the door on site which meant a minimum of delay to your installation.

Thank you for your understanding and willingness to overcome the issue and great to hear that your client is very happy with all 3 sets of their new bifold doors.

Regards
Tony Wiggins
Director

Rated 5 out of 5 stars

Very good service and quality

Very good service and quality. Kate was very helpful and ran through all the detail with me. It took 3 weeks to manufacture, but was advised from the start, so if they can reduce the lead time would be a huge improvement overall. I would recommend.

March 7, 2021

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