Foldingdoors2u Reviews 

384
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Pre Sales, they were good & engaging. Post payment, we had issues with delivery which took two weeks to resolve, with little/no flexibility. Since fitting, we’ve had an issue with leaks. Despite the... See more

Rated 5 out of 5 stars

Wow where to begin! Folding Doors 2 U have been an absolute pleasure to deal with from the first phone call right through to specifying our requirements and then onto fitting. They listened to exactly... See more

Rated 5 out of 5 stars

Having been let down by our builder Tony and Kate bent over backwards to help us get our bifold doors on time and at a very competitive price. The process from start to finish was such a pleasure. We... See more

Rated 5 out of 5 stars

Excellent communication throughout. Ordered both BiFolds and French doors from the company. BiFolds delivered and easily installed by two people as frames already assembled with doors and handles. Jus... See more

Company replied

Company details

  1. Door Shop
  2. Aluminum Frames Supplier
  3. Aluminum Window Manufacturer
  4. Door Supplier
  5. Home Improvement Store
  6. Window Supplier

Written by the company

Specialist suppliers of aluminium bifold doors, triple track sliding doors, windows, integral blinds, roof lanterns and flat roof lights. We deliver to mainland UK excluding Scottish Highlands and offer an installation service for new build work to most locations if required. We provide a 10 year insurance backed guarantee for installation contracts and all products carry a 10 year warranty against any faults from manufacture.


Contact info

3.6

Average

TrustScore 3.5 out of 5

384 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(384)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous service from start to finish

Fabulous service from start to finish! Quick turnaround and excellent value! Bi-fold doors look amazing, couldn’t be happier.👍🏻

July 19, 2021
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Reply from Foldingdoors2u

Hello Karen,

Thank you for your kind words and for ordering your doors with us.

We are so pleased to hear that you are happy with the doors, and wish you all the best enjoying them!

Kind regards,
Kate

Rated 5 out of 5 stars

Good Service

From ordering to delivery good service and delivered on time.
The delivery firm used by Foldingdoors2you didn’t want to drive their delivery wagon onto the drive which would have made the delivery VERY difficult as the road is 60mts from where the glass lantern needed to be. Too heavy to carry 60mts. The driver claimed it was Company policy not to drive onto driveways.
We managed !!

July 18, 2021
Rated 5 out of 5 stars

Very pleased with our windows and…

Very pleased with our windows and bifolds, the staff were extremely helpful and everything ran very smoothly, from ordering to delivery. Very happy customers 😀

July 14, 2021
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Reply from Foldingdoors2u

Hi Rory,

Thank you for leaving your review for our products and service, which has been shared with the team here at FD2U.

It was a pleasure to assist with your order, and thank you very much for your business.

Kind regards,
Kate

Rated 5 out of 5 stars

Very happy

Excellent service, friendly helpful staff, high quality doors and delivered exactly in the time stated. Love the doors, very happy

July 11, 2021
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Reply from Foldingdoors2u

Hello Richard,

Thank you for your lovely words and for taking the time to review our product and service.

We are delighted to hear that you love your doors, and thank you for choosing to order with us.

Kind regards,
Kate

Rated 5 out of 5 stars

Great service in difficult times

Great service in difficult times
Great product and
Greatly appreciated my bi-folds were delivered on time.

July 10, 2021
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Reply from Foldingdoors2u

Hello John,

Thank you very much for your review. We are still working in very difficult times, but try our hardest to keep all orders on track where possible.

We are so pleased to hear that you are happy with your product and thank you for your order with us.

Kind regards,
Kate

Rated 5 out of 5 stars

Good service

Good service, very helpful, would definitely recommend.

July 10, 2021
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Reply from Foldingdoors2u

Hi Debbie,

Thank you for your kind words and for choosing to place your order with us.

Kind regards,
Kate

Rated 4 out of 5 stars

Doors

Good company and delivery was on the days expected

June 28, 2021
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Reply from Foldingdoors2u

Hi Tom,

Thank you for taking the time to leave feedback, and thank you very much for your order.

Kind regards,
Kate

Rated 5 out of 5 stars

Exceptional in every way

Exceptional in every way, extremely knowledgeable and friendly team small enough to care but capable of delivering. Very personal service and extremely competitive pricing an absolute pleasure to deal with. Products superb quality genuine desire to help their customers. Thank you

June 17, 2021
Unprompted review
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Reply from Foldingdoors2u

Hi Robert,

Thank you so much for taking the time to review your experience with us.

It was a pleasure assisting with your project, and we look forward to working with you again in the near future.

Kind regards,
Tony Wiggins

Rated 5 out of 5 stars

Amazing company from start to finish

Amazing company from start to finish, can't fault them, which is rare to say these days. Purchased 6 meter Bifolds.
Many thanks

June 14, 2021
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Reply from Foldingdoors2u

Hi John,

Thank you for taking the time to leave a review, and for your kind words. We hope that you are enjoying your doors, and thank you for your business.

Kind regards,
Kate

Rated 5 out of 5 stars

Great guys

Great guys. Great job

June 12, 2021
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Reply from Foldingdoors2u

Hi Scott,

Thank you leaving a review following the installation of your 2 sets of Bifold Doors.

It was a pleasure assisting with your order, and thank you for choosing to work with us on your project.

Kind regards,
Kate

Rated 5 out of 5 stars

Excellent service everything happened…

Excellent service everything happened when they say it would, good communication throughout, fitter polite and efficient. Well done

June 12, 2021
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Reply from Foldingdoors2u

Hi Robert,

Thank you for your kind words which I will pass on to the team, and we hope that you are enjoying your new doors.

Kind regards,

Tony Wiggins

Rated 1 out of 5 stars

Faulty Product - Poor Customer Service

We ordered 2 sets of doors from FoldingDoors2U, one set of Bifolds and one set of Patio Doors. They arrived on time, however when installing the Patio Doors, we discovered that the doors were faulty and manufactured poorly so that they wouldn't latch despite trying everything.

When we got in contact with FoldingDoors2U, they were initially helpful and promised us someone would be in touch. We left it a few days before chasing, and someone finally got in touch and informed us of how we could resolve the issue ourselves, which was expected considering they were supply only.

However, the advice given was not helpful, and we had to get our window installer back a further two times to resolve the faulty doors. Despite the extra cost to us was incurred by the fact the doors were manufactured wrongly, FD2U were extremely unhelpful and refused to compensate any of the additional labour costs.

I won't buy from FD2U again, and I would definitely recommend people to not be tempted by their prices, and to shop elsewhere.

June 10, 2021
Unprompted review
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Reply from Foldingdoors2u

Dear Louis,

We are so disappointed to receive this review given the amount of effort that I went to personally to resolve the issue for you.

The manufacturer advised a slight adjustment of the keep by 5mm to remedy the problem. I requested you to contact me if you needed further assistance following a call from the factory, which you did not do for 2 weeks. That same day our Installations Manager called your builder and offered to talk him through the small adjustment whilst he was on site, but it does not appear that he took up our offer.

As you have acknowledged, this was a supply only contract, so we guarantee to replace or repair missing or damaged items, or we provide remedial advice for small adjustments. We pride ourselves on our customer service which we feel was offered to you, and are pleased to hear that the issue is now resolved.

Kind regards,
Kate

Rated 5 out of 5 stars

Great customer service

The service was great and product is very good. I had lots of questions about the types of door and fittings etc. which were all dealt with promptly. The doors themselves are excellent quality. The fitters were also great, did a very professional job and came back to check on something I wasn't sure about to make sure everything was in order. Really cannot fault them on anything.

May 25, 2021
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Reply from Foldingdoors2u

Hi Andy,

Thank you very much for taking the time to leave a review.

I will pass on your comments to the installation team, and hope that you enjoy your new doors.

Kind regards,
Tony

Rated 4 out of 5 stars

Anthracite Bi-fold Door - Standard size

The build quality of the bi-fold doors I ordered is excellent and installation was quite straightforward. The doors are factory installed making it easy to ensure they are properly aligned provided the frame is fitted correctly. The glass arrived a few days after the frame as explained to me when the initial delivery date was confirmed.

The only thing I would have preferred is for the door/frame assembly to have been delivered the right way up. As the doors need to be removed before the frame can be installed and not realising it was upside down made removing the doors a bit tricky but after that everything was fine.

May 15, 2021
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Reply from Foldingdoors2u

Hi Andrew
Thank you for taking the time to post your review.

You bifold door was supplied fully assembled unglazed and sometimes doors are loaded upside down for best use of available storage on the vehicle. Once the packaging has been removed it should have been a simple operation to turn the door so it was the correct way up.

We would have gladly advised you if you had contacted us but I am sorry for any confusion.

Regards
Tony Wiggins
Director

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