I have over 500 Folio society books, proudly displayed in my home (maybe another 50 in my other home). They are beautiful and represent a lifetime of reading. The society has been a part of my life si... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One of the best books in the world, of course, loved by young and old. Beautifully bound and illustrated and from experience I know there will be no typos. Immediate attention to delivery, by FedEx an... See more
The two books I wanted were sent quickly and packed with great care. I was waiting for ‘The Last Unicorn’ to come back into stock and was notified immediately. With it I bought ‘The Neverending Store... See more
I have purchased many books from Folio over the years. They are consistently great quality and look great on our shelves. I often buy titles that I reread over and over, and I appreciate the quality o... See more
Company details
About The Folio Society
Written by the company
The Folio Society publishes beautifully crafted collector’s editions of the world’s greatest books, each with newly commissioned illustrations or specially researched photographs throughout. For over 75 years, we have celebrated the unique joy derived from owning, holding and reading a beautiful printed edition of your particular favourite.
Our books can only be purchased new through our website, ordered by post or over the telephone. We deliver to book lovers worldwide.
Beautiful books
We publish exquisitely produced new editions of already published works, with some exclusive anthologies and short story collections. The books we select for publication are timeless – we know they will be enjoyed and appreciated now and in the future. Because each book is considered as an individual object of value in its own right, there is a variety to our design and style – the only uniformity is in the quality of every single edition.
Folio books make wonderful gifts for readers of all ages. Our editions range from the classic fiction to fantasy; science fiction to ancient and modern history; gothic tales to science – there is something for everyone. Please visit our website to see our current collection.
Customer service
Our UK-based customer service team are available to help with your order and delivery queries.
See our international numbers.
Lines are open:
8am to 10pm (UK time) Monday to Friday
9am to 5pm (UK time) Saturday to Sunday
We can offer an exchange or refund (excluding postage) if your book is returned to us within four weeks of purchase.
If for any reason a book does not meet your expectations, you may return it to us within four weeks and we will arrange for an exchange or refund (excluding postage).
Contact info
Clove Building, 4 Maguire Street, SE1 2NQ, London, United Kingdom
- 020 7400 4200
- customerservice@foliosociety.com
- foliosociety.com
4.8
Excellent
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'd like to leave a review
I'd like to leave a review, but unfortunately FedEx hasn't been able to deliver the package. You should look into this again.
May 18, 2026
Reply from The Folio Society
Thank you for your feedback. We were sorry to read that you have not yet received your order. Having had the chance to check with the courier, it looks as though this is scheduled for delivery on Monday the eighth of June. We do hope that the parcel is received safely and soon.
If you have any trouble with the delivery, please do drop us a line at customerservice@foliosociety.com and we will do our best to assist.
Perdido Street Station
Perdido Street Station. 1st:EXCELLENT customer service. 2nd: Code to get $25.00 off for my Birthday is generous and I'm very happy I purchased this beautiful book.
May 20, 2026
Unprompted review
Packed beautifully!
May 18, 2026
All round a very good experience
All round a very good experience. Ordering was straight forward, goods delivered when promised, I very much appreciated the sustainable packaging and the product was great.
May 18, 2026
Always a 5* service
May 15, 2026
Helpful & Worth It
Helpful customer service & my friend ADORED their gift. Thank you so so very much!!!
May 15, 2026
Simply great products which are well…
Simply great products which are well made and visually stunning. A delight for any reader to hold in their hands.
May 14, 2026
Outstanding books but pricey
The books are made with excellent quality and always arrive in a timely manner. The only negative is the high price of the books which has increased since earlier days and has slowed down my purchasing.
May 15, 2026
WORTH EVERY PENNY! Don't wait!
The quality of the website, the quality of the merchandise, the accuracy and speed of the order delivery. Best of all, it was a gift my brother really looked forward to, and IT DELIVERED EVERYTHING HE EXPECTED, especially the quality of the product. Thank you! As an aside, these high quality books will be the source of countless birthday and Christmas gifts to come!
May 11, 2026
Excellent service
Excellent service. The book I ordered arrived very promptly and in perfect condition.
May 11, 2026
The best quality for the greatest book lovers
Folio Society produces books that will be passed down through generations. The paper used has a perfect tone, and the texture is impeccable. The cover is beautifully textured, and the book is magnificently well-stitched. Furthermore, the packaging protects the book in a way I've never seen in any other product. The price is very high compared to other publishers, but the same is true for the superior quality; your children and grandchildren will certainly appreciate your purchase!
May 14, 2026
Great quality, professionally packaged
Been buying books off you for years, great quality, never any complaints, always friendly and helpful staff when I ring up.
Professionally packaged and cared for.
May 14, 2026
It certainly wasn't a great experience
It certainly wasn't a great experience. Your hyperbolic nonsense is extremely irritating. The book you sent me was defective and had to be replaced. Customer Services did that very promptly but I still ended up queuing at the post office to return the original volume,
May 14, 2026
Arrived as described and on time and…
Arrived as described and on time and well packaged.
May 13, 2026
Beautiful product with amazing service!
I have always loved the Folio Society but normally bought them second hand. However, I decided to buy through Folio Society themselves as I wanted some books that only they were selling. What a difference in service, packaging and quality of the actual books. All my conversations with Folio Society were extremely polite, friendly and professional. Service that is rare these days. I wish they had a shop! I will now only buy direct if they still have the books I want.
May 13, 2026
"⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
May 13, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.