Idk what to say....your cheaper than the other legit on line sale outlets (when your stuff is on sale) and I know exactly what retail is...but we're all in this place right now together.. I'm just... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered online, received clear, prompt confirmation. Waited ten business days, heard nothing, sent a follow-up inquiry, and got an immediate reply. Weller 12 arrived soon after. Bottle was really w... See more
Company replied
I have the same experience each time I order spirits via Folsom's online shopping system. Folsom usually has anything I am looking for in hard to find, collectible Scotches. Ordering only takes a few... See more
Company replied
They had the bottle I was looking for at a price that was less than others. After I purchased it, from confirmation email to delivery, there was proper communication that reassured me I made a good... See more
Company replied
Company details
Written by the company
Folsom wine and Spirits re-opened in 2015 by owners PJ and Rimmi in Beautiful Folsom California. We pride ourselves on deep knowledge of contemporary wine selections and aged spirits. Our unique inventory includes many allocated spirits and one of a kind barrel offerings. Please visit us soon and let us help you find just the right bottle for you.
Contact info
6606 Folsom Auburn Rd Suite 7, 95630, Folsom, United States
- 18007641727
- info@folsomwinespirits.com
- folsomwinespirits.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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My $455 order from 5 weeks ago is still…
My $455 order from 5 weeks ago is still not here. Their phone number is out of order and you get zero response from customer service. Evidently this company has scammed me out of my money. Don’t you even believe the 3 to 5 days to ship nonsense on the website.
September 17, 2025
Unprompted review
Reply from Folsom Wine & Spirits
Thank you for your feedback. We’ve reached out multiple times regarding whether you’d like your order held or canceled but didn’t receive a response. To resolve this, we’ve now canceled your order and issued a full refund, which will be reflected in your account within a few days. We apologize for the inconvenience caused.
Thanks,
Folsom Wine and Spirits Team!
I placed an order with Folsom Wine and…
I placed an order with Folsom Wine and Spirits, it took 60 days for it to be delivered. I emailed them after 21 days and started getting the run around and a tracking number that was only a label. After finally receiving my order, I emailed them saying I felt I was due some
sort of refund or discount. They offered free shipping for the 60 days, I won't be needing it as I AM DONE WITH THEM. LIARS AND CONARTIST!
August 19, 2025
Reply from Folsom Wine & Spirits
We’re very sorry for the long delay and the frustration it caused. This is not the experience we want for our customers. Your feedback is important, and we’ll be reviewing this closely to improve communication and reliability moving forward.
Thanks,
Folsom Wine and Spirits Team!
Great service, well packaged and on time.
Very satisfied with their products and fast delivery!
August 12, 2025
Reply from Folsom Wine & Spirits
Thank you for your kind words! We’re glad you’re satisfied with our products, secure packaging, and fast delivery.
Thanks,
Folsom Wine and Spirits Team!
Easy to navigate web site
Easy to navigate web site. Good prices. Good selection. Fast shipping
August 11, 2025
Reply from Folsom Wine & Spirits
Thank you for your feedback! We’re happy you enjoyed our website, selection, pricing, and fast shipping.
Thanks,
Folsom Wine and Spirits Team!
Horrible service and no way to get in…
Horrible service and no way to get in contact with any employee. I ordered a mezcal was sent a tracking number 2 weeks ago but bottle was never actually shipped. I just want to know if it’s not available just cancel my order.
September 6, 2025
Unprompted review
Reply from Folsom Wine & Spirits
Thank you for your feedback. We apologize for the inconvenience caused by the item being out of stock. Our team had reached out via email regarding this, and we’ve now gone ahead and canceled your order per your request. We’re sorry for the frustration and will continue working to improve communication.
Thanks,
Folsom Wine and Spirits Team!
Reply from Folsom Wine & Spirits
Thank you for your review! We’re pleased your order arrived quickly and securely. We appreciate your support and look forward to your next order!
Thanks,
Folsom Wine and Spirits Team!
Outstanding service and ultra safe…
Outstanding service and ultra safe packaging/shipping.
July 29, 2025
Reply from Folsom Wine & Spirits
Thank you so much for your kind words! We’re thrilled you’re happy with our service and packaging. We look forward to serving you again soon!
Thanks,
Folsom Wine and Spirits Team!
When the item I ordered ended up out of…
When the item I ordered ended up out of stock, they were very helpful with a replacement and refund and then quickly shipped the order.
August 4, 2025
Reply from Folsom Wine & Spirits
Thank you for your feedback! We’re glad our team could assist with a replacement and refund promptly, and that your order was shipped quickly. We appreciate your understanding and look forward to serving you again!
Thanks,
Folsom Wine and Spirits Team!
Inventory is bad
Inventory is bad, response is very slow. Business dealings with this company is terrible
August 1, 2025
Reply from Folsom Wine & Spirits
We’re sorry to hear about your experience and appreciate your honest feedback. We understand how frustrating this must have been and will work on improving both our inventory management and response times.
Thanks,
Folsom Wine and Spirits Team!
My order started off rocky
My order started off rocky. I wanted to send a bottle of bourbon to my son. For the past couple of Xmas' I have purchased from you with terrific results. This time it didn't go so smoothly. There was a delay. Not sure what caused it, but after an email contact, things got more personal. Things took longer than usual, but the staff stuck with me. I will buy from you again.
July 23, 2025
Reply from Folsom Wine & Spirits
Thank you for sharing your experience. We’re sorry for the initial delay but glad our team was able to assist and make things right. We truly value your continued trust and look forward to serving you again!
Thanks,
Folsom Wine and Spirits Team!
Great rebound!
My first experience was not that good but after talking to another buyer I decided to give you a second chance and this time you knocked it out of the park. Price was good and the shipping this time was quick and early. Good job.
July 23, 2025
Reply from Folsom Wine & Spirits
We truly appreciate you giving us a second chance! We're glad we could turn your experience around and deliver the service you deserve. Thank you for your support—we look forward to continuing to earn your trust!
Thanks,
Folsom Wine and Spirits Team!
Reply from Folsom Wine & Spirits
Thank you! We're glad your order arrived promptly and securely packaged. We appreciate your support!
Thanks,
Folsom Wine and Spirits Team!
The product I ordered was shipped…
The product I ordered was shipped expeditiously and arrived in good condition.
July 14, 2025
Reply from Folsom Wine & Spirits
Thank you! We're glad your order was shipped quickly and arrived safely. We appreciate your support!
Thanks,
Folsom Wine and Spirits Team!
VERY GOOD
Ordered online, received clear, prompt confirmation. Waited ten business days, heard nothing, sent a follow-up inquiry, and got an immediate reply. Weller 12 arrived soon after. Bottle was really well packaged. All and all a very good experience. I would do business with Folsom again.
July 11, 2025
Reply from Folsom Wine & Spirits
Thank you for your thoughtful feedback! We're glad to hear everything worked out smoothly and that you were happy with the packaging and service. We look forward to serving you again soon!
Thanks,
Folsom Wine and Spirits Team!
Idk what to say....your cheaper than…
Idk what to say....your cheaper than the other legit on line sale outlets (when your stuff is on sale) and I know exactly what retail is...but we're all in this place right now together.. I'm just too old I guess 🤷
Anyway, only issue is had was a Blantons leaked a very small amount but when I brought it to your attention nothing was actually done about it.
I mean if your going force everyone to purchase insurance 🤔 than why would you just basically ignore a picture and message about a leakage?
Anyways I gave you a hi rating but it probably unworthy..
If I ever order another bottle with insurance that isn't perfect you will know it....
July 18, 2025
Reply from Folsom Wine & Spirits
Thank you for sharing your honest feedback. We’re glad you’ve found value in our pricing, but we truly apologize for the leakage issue and that it wasn’t addressed to your satisfaction. Your point about insurance and follow-up is important, and we’ll be reviewing this internally to improve how we handle such concerns. We appreciate your support and hope to serve you better in the future.
Thanks,
Folsom Wine and Spirits Team!
Always great service and if you are a…
Always great service and if you are a great customer you are looked out for.
July 16, 2025
Reply from Folsom Wine & Spirits
Thank you! We're glad you’ve had consistently great experiences with us. We truly value loyal customers like you!
Thanks,
Folsom Wine and Spirits Team!
Folsom has great prices and service.
May 15, 2025
Reply from Folsom Wine & Spirits
Thank you! We're glad you’re happy with our prices and service. We appreciate your support!
Thanks,
Folsom Wine and Spirits Team!
Where my trophy? Se pi
Placed the order, and it showed up, intact and correct so I suppose in this day and age that worth 5 stars.
July 14, 2025
Reply from Folsom Wine & Spirits
Thank you for the 5 stars! We're glad your order arrived intact and exactly as expected. Your “trophy” is knowing we truly appreciate your support!
Thanks,
Folsom Wine and Spirits Team!
Great selection of spirits
Great selection of spirits, competitive prices and fast shipping!
July 14, 2025
Reply from Folsom Wine & Spirits
Thank you! We're happy you enjoyed our selection, pricing, and quick shipping. We appreciate your support!
Thanks,
Folsom Wine and Spirits Team!
Great experience and a nice whisky…
Great experience and a nice whisky selection... we'll be ordering again in the future.
July 7, 2025
Reply from Folsom Wine & Spirits
Thank you! We're happy you had a great experience and enjoyed our whisky selection. We look forward to your next order!
Thanks,
Folsom Wine and Spirits Team!
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