Folsom Wine & Spirits Reviews 

1,013
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, often finding items at competitive prices. The delivery service is frequently highlighted for its speed and careful packaging, ensuring products arrive intact and in excellent condition. Many people appreciate the great service, noting efficient communication and helpfulness throughout the ordering process. However, some customers also noted significant delays in shipping, with orders taking weeks or even months to be delivered. A few other people also felt that their orders were never shipped or received, despite receiving tracking numbers.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wide selection of items,... See more

Delivery service

Consumers generally find the delivery service to be positive, often praising quick delivery times and... See more

Order

Customers had ambiguous experiences with order, with some reporting significant delays and issues. Reviewers... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the wonderful, fast,... See more

Price

Reviewers highlight positive aspects of price, with many praising the great sales prices and competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Idk what to say....your cheaper than the other legit on line sale outlets (when your stuff is on sale) and I know exactly what retail is...but we're all in this place right now together.. I'm just... See more

Company replied

Rated 5 out of 5 stars

Ordered online, received clear, prompt confirmation. Waited ten business days, heard nothing, sent a follow-up inquiry, and got an immediate reply. Weller 12 arrived soon after. Bottle was really w... See more

Company replied

Rated 5 out of 5 stars

I have the same experience each time I order spirits via Folsom's online shopping system. Folsom usually has anything I am looking for in hard to find, collectible Scotches. Ordering only takes a few... See more

Company replied

Rated 5 out of 5 stars

They had the bottle I was looking for at a price that was less than others. After I purchased it, from confirmation email to delivery, there was proper communication that reassured me I made a good... See more

Company replied


Company details

  1. Liquor Store
  2. Alcohol Store
  3. Wine Store

Written by the company

Folsom wine and Spirits re-opened in 2015 by owners PJ and Rimmi in Beautiful Folsom California. We pride ourselves on deep knowledge of contemporary wine selections and aged spirits. Our unique inventory includes many allocated spirits and one of a kind barrel offerings. Please visit us soon and let us help you find just the right bottle for you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(1,013)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bottle nicely bubble wrapped

It took a few weeks for my order to ship but it was delivered and nicely bubble wrapped. I would buy again.

July 2, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We're glad your order arrived safely and well-packaged. We appreciate your patience with the shipping time and look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Excellent selection of bourbon and…

Excellent selection of bourbon and whiskey available at fair prices. Customer service excellent. Highly recommend Folsom Wine and Spirits.

July 2, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for the great recommendation! We're thrilled you enjoyed our bourbon and whiskey selection, fair pricing, and customer service. We truly appreciate your support!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Product was priced right and packaged…

Product was priced right and packaged with care, the time from ordering to delivery was reasonable and great communication.

July 1, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you! We're happy to hear you were pleased with the pricing, packaging, and communication. We appreciate your support and hope to serve you again soon!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Easy to order from

Easy to order from.
Easy to communicate with customer service.
Needed to figure out back order information.

July 1, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you! We're glad you found the ordering process and communication with our customer service team easy. We appreciate your patience with the backorder and are always here to help!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Great selection and quick turnaround on out of state orders

Everything was well packaged and exactly what I ordered. This is the 3rd time I've ordered from folsom wine and spirits, and I will definitely be ordering from them in the future.

July 2, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your continued support! We're glad to hear your orders have been accurate, well-packaged, and timely. We look forward to serving you again soon!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Great selection

Great selection, good prices and fast shipping.

June 17, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you! We're glad you enjoyed our selection, pricing, and quick shipping. We appreciate your support!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Well done!

Thank you! Excellent response time on questions, great flexibility to add to/change the order. Updates and tracking info were timely and sufficient (and not overkill). Order was received on time with an AMAZING packing job! Kudos to a great team.

July 19, 2025
Unprompted review
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you so much for the kind words! We're thrilled to hear you had a smooth experience and appreciated the service and packaging. We'll be sure to pass your compliments along to the team—cheers!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Good $$ excellent packaging and prompt…

Good $$ excellent packaging and prompt delivery times.

June 19, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you! We're glad you’re happy with the value, secure packaging, and prompt delivery. We appreciate your support!

Thanks,
Folsom Wine and Spirits Team!

Rated 1 out of 5 stars

Took forever to ship and got the wrong bottle

It took literally 4 weeks for my order, that said in stock, to ship out. When I got it, it wasn’t even the right bottle of whiskey. It was a lower priced, lower proof bottle by the same brand. When I brought this to their attention they only offered for me to send it back(full refund) or receive $40 returned to me. No offer to send the correct bottle and I felt overall I was over charged for the bottle I did receive. I will most likely look at other sites before considering reordering from Folsom.

June 17, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

We sincerely apologize for the delay and for sending the incorrect bottle. That’s not the experience we aim to provide, and we understand your frustration. We appreciate your honest feedback and will use it to improve our processes. If you have any further concerns, please don’t hesitate to reach out—we’d like the opportunity to make things right.

Thanks,
Folsom Wine and Spirits Team!

Rated 1 out of 5 stars

out of stock

you didn't have the item in stock despite showing availability on your website

June 17, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

We’re very sorry for the inconvenience. We do our best to keep our inventory updated, but occasionally discrepancies occur. Thank you for bringing this to our attention—we’re working to improve this and hope to serve you better in the future.

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

The ease of setting up the account and…

The ease of setting up the account and the ordering process was so simple and easy. The Folsom Wine & Spirits pricing was very competitive and the shipping delivered to my house turned out perfect. I'm sold on the easy button I found with your company.

June 10, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for the fantastic feedback! We're so glad to hear everything—from account setup to delivery—was smooth and easy. It means a lot to know we've earned your trust. Cheers to many more great experiences ahead!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Great bourbon selection

Communication was awesome and my purchase arrived when it was supposed to. Great deals! One of my go to sites for bourbon.

June 12, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you! We're thrilled to be one of your go-to spots for bourbon. Glad you enjoyed the selection, service, and deals—we appreciate your support!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

I can’t buy the products you carry…

I can’t buy the products you carry locally.
Great value and pricing!

June 11, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you! We're happy to offer the selection and value you’re looking for. We appreciate your business and hope to serve you again soon!

Thanks,
Folsom Wine and Spirits Team!

Rated 1 out of 5 stars

Only 5 of 6 bottles were shipped

Only 5 of 6 bottles were shipped. No explanation, no comment. Also - no credit acknowledged,

June 11, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback. To help us look into this matter further, could you please share a clear image of the delivery photo you received [at help@folsomwinespirits.com]? This will allow us to better understand the issue and assist you promptly. We appreciate your cooperation!

Thanks,
Folsom Wine and Spirits Team!

Rated 3 out of 5 stars

Long Ship times

Placed an order and sent a note after three weeks to check on it and reply said it would be at least another week before the order could be shipped. Asked that the order be canceled. It was.

June 3, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your honest feedback. We apologize for the extended wait and any inconvenience caused. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Thanks,
Folsom Wine and Spirits Team!

Rated 4 out of 5 stars

They had a good sale on Buffalo Trace…

They had a good sale on Buffalo Trace and free shipping. It was a GREAT DEAL!!

June 10, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We're happy to hear you enjoyed the deal. Cheers to great finds and smooth sipping!

Thanks,
Folsom Wine and Spirits Team!

Rated 4 out of 5 stars

Outstanding

The only thing that was NOT great was the delivery time. Otherwise Folsom Wine and Spirits were great. (Took nearly a month to receive my order). Still love Folsom.

June 10, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your kind words and honest feedback! We sincerely apologize for the delay in delivery and appreciate your patience. We're grateful for your continued support and are working to improve turnaround times.

Thanks,
Folsom Wine and Spirits Team!

Rated 2 out of 5 stars

Received the wrong item.spent my ti

Received the wrong item.spent my time and energy to return the product and received no consideration for my time.the day the product was scanned back at the warehouse my order was canceled and refunded my money even though the product was available 2 days later on the website and the price was increased.It definitely seems like you wanted me to keep the product that was shipped(cheaper and more readily available) and did not take any consideration to the customer. I didn’t receive any consideration for the extra $ I paid for insurance either.

June 10, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

We’re very sorry to hear about your experience and truly regret the inconvenience caused. Receiving the wrong item and going through the return process shouldn’t have been frustrating, and we understand your disappointment. Your feedback has been noted, and we’ll be reviewing this internally to improve our service. We truly appreciate your patience and hope to have the opportunity to make things right in the future.

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Great product, fair price, quick delivery!

Actually had the product that I was not able to get locally. Ordered online and received package quickly. Thank you.

June 9, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you! We're glad we could provide the product you were looking for and get it to you quickly. We appreciate your support!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Great company

Great company. I can't find anything here in the Houston area or if they have it's it's even more expensive then Folsom or allocated to special customers. Even though things are still above retail atleast Folsom has it hahah. Thx I'll cont to order and tell my friends about them too. Cheers everyone!

June 8, 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you so much for the great feedback! We're glad we can help you find what you're looking for at fair prices. We truly appreciate your continued support and referrals. Cheers to you!

Thanks,
Folsom Wine and Spirits Team!

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