What made my travel plans a wonderful experience can be put into one word....Austyn (My Travel Consultant.) He was extremly patientm courteous, & I could tell he was dedicated to finding the best deal... See more
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The gentleman assisting me was Edgar. He was the most patient, well speaking agent I’ve ever encountered for South west or any airline!! He went above and beyond to help me find best rates and times t... See more
Nowadays is rare and hard to have excellent customer service. Jesse is wonderful! He answered all my questions with utmost knowledge, patience and professionalism. He speaks slowly and clearly easy to... See more
Amos has made my day by working speedily and courteously for my last minute cancellation. He has been nothing except extremely helpful and professional. I understand the circumstances by which it happ... See more
Company details
Written by the company
Founded in 2017, Fond Travels is your one-store solution for unbeatable deals on flights and vacations. With our extensive network of airline partners and a wide range of vacation packages, we can help you find the perfect travel options to suit your preferences and budget. Join us on a journey of unforgettable experiences and let Fond Travels be your trusted travel agency in crafting remarkable vacations, memorable flights, and more.
Contact info
2700 Neabsco Common Pl Suite #101, 22191, Woodbridge, United States
- (323) 800-6001
- info@fondtravels.com
- fondtravels.com
4.6
Excellent
259 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
He did a geat job Thankyou Markus.
October 31, 2025
Unprompted review
Call this company daily. If something goes wrong, it's your fault and it is nothing they can do.
Call this company daily.
March 5, 2026
Unprompted review
Reply from Fond Travels
Hello Terry,
Thank you for your feedback. We're sorry to hear about your frustration and appreciate the opportunity to clarify the situation.
In May 2024, you contacted us to add additional baggage to your reservation. Although the service was processed on our end, the airline unfortunately did not complete the baggage addition. As soon as this was identified, we promptly issued a full refund for the baggage fee and, as a goodwill gesture for the inconvenience, also provided a complimentary voucher for future use.
The voucher was issued via email with a validity period until August 20, 2024, which was clearly mentioned in the voucher details. Our team has recently received your request in March 2026, which is unfortunately well beyond the validity period.
We understand how situations like this can be frustrating. However, we did make every effort at the time to resolve the issue promptly by refunding the charge and providing a goodwill credit.
That said, we would still like to assist you if possible. Please feel free to contact our support team directly so we can review your case once more.
Kind regards,
Customer Support Team
I had a very poor experience with FondTravels
I had a very poor experience with FondTravels. Their customer service was slow and unhelpful, and getting clear information was almost impossible. Once the payment was made, support dropped significantly.
Changes and questions were handled poorly, and I felt like my concerns were ignored. The overall process lacked transparency, and the experience caused more stress than help.
I would not recommend FondTravels to anyone who values timely support and professional service. There are far better and more reliable travel agencies available.
January 6, 2026
Unprompted review
They are scammers to jus scam probe…
They are scammers to jus scam probe people.
November 12, 2025
Unprompted review
Amos M
Amos M. Was very helpful in helping us get our daughter on another flight when you flight got canceled. Mara was traveling alone. Mara has Asperger’s and anxiety disorder. She has flown a lot in the last 2 years. We ( her parents) are usually with her, but this time she wanted to try going by herself to a friends wedding in Penn. Mara was on the last leg of her trip on Nov 10 from Dulles to Portland Maine when the flight was cancelled. Her anxiety kicked in and I asked her to find someone who worked behind the counter so I could talk to them and ask them to help her, but she said there was no one there. Panicking, I call the United number and was lucky to get Amos who saved the day!!! He very calmly got her on another flight at a different airport (Ronald Reagan) we had to pay extra, but he took over an hour on the phone with me to make sure she was safe and on her way home. I really appreciated Amos helping us out!!
November 10, 2025
Unprompted review
Amos is the best
Amos has made my day by working speedily and courteously for my last minute cancellation. He has been nothing except extremely helpful and professional. I understand the circumstances by which it happens, not happy about the delay not at least he got me back home on the same day!
November 10, 2025
Unprompted review
sage was very helpful and answered all…
sage was very helpful and answered all my questions
October 27, 2025
Unprompted review
My name is Dave and Marcus gave me all…
My name is Dave and Marcus gave me all the help i needed me and my pet have our gratitude to you all.
October 27, 2025
Unprompted review
Amos M was amazing with helping with…
Amos M was amazing with helping with seats and check in the best service I have ever recd ,, thank you again so much Teresa
October 23, 2025
Unprompted review
Eggert was very helpful he was amazing…
Eggert was very helpful he was amazing to help me get a ticket for a minor
October 21, 2025
Unprompted review
I forgot my advantage no
I forgot my advantage no. and Marcus gave me the all the answer I Needed.
October 21, 2025
Unprompted review
Markus is very polite and help full.
Markus is very polite and help full.
October 21, 2025
Unprompted review
Sage is so helpful with my ticket at…
Sage is so helpful with my ticket at JetBlue
October 14, 2025
Unprompted review
Marcus is the man! ……
Numerous problems with online booking … Markus was 100% better !
October 10, 2025
Unprompted review
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