What made my travel plans a wonderful experience can be put into one word....Austyn (My Travel Consultant.) He was extremly patientm courteous, & I could tell he was dedicated to finding the best deal... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The gentleman assisting me was Edgar. He was the most patient, well speaking agent I’ve ever encountered for South west or any airline!! He went above and beyond to help me find best rates and times t... See more
Nowadays is rare and hard to have excellent customer service. Jesse is wonderful! He answered all my questions with utmost knowledge, patience and professionalism. He speaks slowly and clearly easy to... See more
Amos has made my day by working speedily and courteously for my last minute cancellation. He has been nothing except extremely helpful and professional. I understand the circumstances by which it happ... See more
Company details
Written by the company
Founded in 2017, Fond Travels is your one-store solution for unbeatable deals on flights and vacations. With our extensive network of airline partners and a wide range of vacation packages, we can help you find the perfect travel options to suit your preferences and budget. Join us on a journey of unforgettable experiences and let Fond Travels be your trusted travel agency in crafting remarkable vacations, memorable flights, and more.
Contact info
2700 Neabsco Common Pl Suite #101, 22191, Woodbridge, United States
- (323) 800-6001
- info@fondtravels.com
- fondtravels.com
4.6
Excellent
258 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SW flight cancellation
Email confirmations.
Thorough explanation.
Sage was pleasant and patient.
September 1, 2025
Unprompted review
Kyra was excellent in her customer…
Kyra was excellent in her customer service and making a stressful situation very easy. She was extremely patient and made sure that all the information was correct. She deserves a promotion, thank you.
August 28, 2025
Unprompted review
Sage White was very helpful today (28…
Sage White was very helpful today (28 August 2025). She was very patient while cancelling my flight!
August 28, 2025
Unprompted review
Mrs Sage White was very helpful and…
Mrs Sage White was very helpful and polite.
August 22, 2025
Unprompted review
Very helpful in helping me with a…
Very helpful in helping me with a stressful situation. For some reason Expedia canceled my fight.
August 21, 2025
Unprompted review
Thank you so much to Sage White who…
Thank you so much to Sage White who assisted me in adding a wheelchair to my mom’s reservation. You made this very easy!
August 20, 2025
Unprompted review
He was very kind and very patient
August 19, 2025
Unprompted review
Maximus is Terrific
Maximus was very professional, understanding and responsive to our needs. He followed up multiple times to ensure the changes we requested were processed accurately and so that we knew what to expect. Very VERY happy with his service!
August 19, 2025
Unprompted review
Jesse was very helpful in finding an…
Jesse was very helpful in finding an alternate flight. He was awesome. Flight delay is sometimes unavoidable and not under anyone's control. However, people like Jesse make customers comfortable in the circumstances. 5 stars to KLM and Jesse.
August 18, 2025
Unprompted review
Very patient with this elderly …
Very patient with this elderly customer asked my age ang gave me senior discount added assistance since I am low vision wished me happy birthday twice KEEP JESSE WHATEVER YOU DO!!!!!
August 16, 2025
Unprompted review
I had great customer service with Sage White, she was so helpful in get was so helpful in explaining the process and got me a great deal on my flight, I will be using this Agency in the future.
I received the customer service that I asked for and was able to get done in a reasonable amount of time , MS. Sage White was professional, and she explained every important detail! I can appreciate good customer service!
August 15, 2025
Unprompted review
Jesse did a great job
August 12, 2025
Unprompted review
Jesse
Jesse, the agent who helped me find flights, was patient, professional and knowledgeable. Jesse also helped me with my credit and he registered my pet into my flights. I am very grateful to Jesse.
August 12, 2025
Unprompted review
Excellent service
Excellent service! Sage White is giving her customers absolutely excellent service! Just amazing! Thank you!
Marina Fundo.
August 5, 2025
Unprompted review
Sage has been quite helpful.
August 5, 2025
Unprompted review
Nowadays is rare and hard to have…
Nowadays is rare and hard to have excellent customer service. Jesse is wonderful! He answered all my questions with utmost knowledge, patience and professionalism. He speaks slowly and clearly easy to understand for anyone English is his/her second language. He left me with first-rated impression of ITA. Jesse is an asset to your esteem Airline. Do recognize his invaluable service- the kind keeps bringing Customers in and back!
August 5, 2025
Unprompted review
Sage White knows whats she talking…
Sage White knows whats she talking about for I figured that I would be stuck with nothing but problems with my reservation. I had nothing but problems with the first reservation. This was a pleasant experience
August 2, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.