Fónfix Reviews 

398
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that screen repairs and battery replacements are completed in a timely manner, often returning devices within a single day. Many consumers state that the local staff members are extremely helpful and ensure electronics return fully operational and feeling brand new. Some reviewers were not happy with severe communication gaps, expressing frustration over unhelpful automated responses and long delays reaching a support team. A few other people also felt that repairs took much longer than initially promised, while others experienced unexpected data wipes during the process.

What people talk about most

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While many... See more

Product

Consumers express mixed feelings regarding their product repair experiences. On one hand, many reviewers... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding response times and poor communication from... See more

Price

Reviewers highlight ambiguous aspects of price, expressing frustration over expensive fees and unexpected... See more

Staff

People report ambiguous experiences with staff, reflecting mixed feelings about their service quality.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality repair and quick service. Only issue is that it's very difficult to contact the company directly, also would it be possible to not wipe phone?

Company replied

Rated 4 out of 5 stars

It would be better if you could set up a specific appointment rather than saying bring the phone in by one, and it will be ready by 6.

Company replied

Rated 4 out of 5 stars

My phone screen was broken and they were able to fix it the same day. A bit on the expensive side but they fixed the charging port that had been a bit wobbly for a while so I don't have to use wireles... See more

Company replied

Rated 4 out of 5 stars

Happy with the service, desired screen not in stock however I was offered an alternative which I accepted. Phone back in just over an hour.

Company replied


Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Recycling and Unlocking Service
  3. Computer Repair Service
  4. Electronics Repair Shop
  5. Phone Repair Service
  6. Scooter Repair Shop

Written by the company

Manufacturer approved phone, tablet, laptop, wearable, games consoles and scooter repairs.


Contact info

3.7

Average

TrustScore 3.5 out of 5

398 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(398)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clear information

I didn't fix my tablet due to the cost (major part to be changed), but the information was clear and I could opt to get back my device back.

November 29, 2024
Fónfix logo

Reply from Fónfix

Thank you for your review Paolo.

Rated 5 out of 5 stars

Adam Morton A wonderful man with high…

Adam Morton A wonderful man with high spec Coustomer friendly and helpful at the core. Fully happy and 100%Recommendable for all my friends and family for any sort of mobile or laptop repair.

November 28, 2024
Unprompted review
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Reply from Fónfix

Brilliant review Jomon, thank you.

Rated 5 out of 5 stars

Replacement of a battery on 11 Pro

Replacement of a battery on an old iPhone 11 Pro. While the phone is old they were able to get a genuine Apple battery into stock within a week. They were then able to replace my battery with a same day service. Great to deal with and kept me updated in a timely manner.

November 21, 2024
Unprompted review
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Reply from Fónfix

Brilliant review Ivan, thank you.

Rated 1 out of 5 stars

Confused

Have had great experiences with them in past but took a MacBook Pro in to have operating system reloaded. They came back with a quote of €1,250 for new hardware etc. I explained that I had just used the device up until the day prior and couldn’t understand why such drastic measures were required.

Went straight to another repair shop and had the OS loaded in an hour for €80.

November 20, 2024
Unprompted review
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Reply from Fónfix

Hi Lawrence, our technician attempted all recovery attempts to have the OS reloaded which failed as device would not connect to Apple diagnostics tool, this indicated that the motherboard was faulty and required replacing. Unfortunately, we must follow manufacturer guidelines on how to inspect a device and am afraid their decision was a motherboard replacement.

Rated 5 out of 5 stars

Couldn't have asked for better service

Couldn't have asked for better service. Adam was beyond helpful & put me at ease straight away after arriving with my broken phone. The customer service was 5 star.
Thank you Adam. Angela

November 8, 2024
Unprompted review
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Reply from Fónfix

Thank you for taking the time to review our services Angela, delighted you had a positive experience.

Rated 5 out of 5 stars

Phone repair

Got my iPhone repaired by Adam in Sandyford today, the repair and customer service was excellent.

November 22, 2024
Unprompted review
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Reply from Fónfix

Great review, thank you.

Rated 5 out of 5 stars

Phone Fix

The service I received from Fonfix was superb. Adam was so helpful, he couldn't have done more. I would highly recommend this company, any time I have used them I have always got the same great service.

November 19, 2024
Unprompted review
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Reply from Fónfix

Great review Jill, thank you for taking the time to review our services.

Rated 4 out of 5 stars

Very efficient

Very easy to book, clear explanations on pricing and work required. Very friendly staff, I collected my phone from Adam who was very helpful.

November 19, 2024
Unprompted review
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Reply from Fónfix

Great review David, thank you.

Rated 5 out of 5 stars

One of the best repear shop you will…

One of the best repear shop you will get in Dublin, the guy in reception i think hes name is Adam very helpful really appreciate man 👨

November 13, 2024
Unprompted review
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Reply from Fónfix

Great review Mohamed, thank you.

Rated 5 out of 5 stars

Speedy and good to deal with

Speedy and good to deal with. Great customer service. Had my phone screen fixed in a flash!

October 30, 2024
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Reply from Fónfix

Thank you for taking the time to review our services Sinead.

Rated 5 out of 5 stars

Met Fonfix assistant Adam Morton on…

Met Fonfix assistant Adam Morton on arrival, he was courteous professional and friendly explaining everything in easy language. Adam rang me the following morning to inform me that my fone was ready for collection. New screen latest update and 12mth guarantee. Completely stress free highly recommended. Thanks again Tom

November 6, 2024
Unprompted review
Fónfix logo

Reply from Fónfix

Thank you for taking the time to review our business Tom, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

Adam and repair staff.

Adam is very friendly and helpful as always! The repair was very fast and outstanding quality, with genuine parts. Thank you!

November 4, 2024
Unprompted review
Fónfix logo

Reply from Fónfix

Great review, thank you.

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