Fónfix Reviews 

398
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that screen repairs and battery replacements are completed in a timely manner, often returning devices within a single day. Many consumers state that the local staff members are extremely helpful and ensure electronics return fully operational and feeling brand new. Some reviewers were not happy with severe communication gaps, expressing frustration over unhelpful automated responses and long delays reaching a support team. A few other people also felt that repairs took much longer than initially promised, while others experienced unexpected data wipes during the process.

What people talk about most

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While many... See more

Product

Consumers express mixed feelings regarding their product repair experiences. On one hand, many reviewers... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding response times and poor communication from... See more

Price

Reviewers highlight ambiguous aspects of price, expressing frustration over expensive fees and unexpected... See more

Staff

People report ambiguous experiences with staff, reflecting mixed feelings about their service quality.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality repair and quick service. Only issue is that it's very difficult to contact the company directly, also would it be possible to not wipe phone?

Company replied

Rated 4 out of 5 stars

It would be better if you could set up a specific appointment rather than saying bring the phone in by one, and it will be ready by 6.

Company replied

Rated 4 out of 5 stars

My phone screen was broken and they were able to fix it the same day. A bit on the expensive side but they fixed the charging port that had been a bit wobbly for a while so I don't have to use wireles... See more

Company replied

Rated 4 out of 5 stars

Happy with the service, desired screen not in stock however I was offered an alternative which I accepted. Phone back in just over an hour.

Company replied


Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Recycling and Unlocking Service
  3. Computer Repair Service
  4. Electronics Repair Shop
  5. Phone Repair Service
  6. Scooter Repair Shop

Written by the company

Manufacturer approved phone, tablet, laptop, wearable, games consoles and scooter repairs.


Contact info

3.7

Average

TrustScore 3.5 out of 5

398 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(398)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

very very expensive if your device is…

very very expensive if your device is out of warranty. I was quoted 450 euros for almost intact phone which got repaired for 100 euros outside. They even didn't check the phone and sent it back to me after I refised their quote

February 4, 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Manav, looking at your repair I can see we estimated for outer screen ( due to crack on lens) and main screen. The fault you described to Samsung was main screen would go blank when unplugged. this fault occurs due to the main flex becoming faulty which is embedded in behind the screen and hinge. Based on training and knowledge provided by Samsung, this requires a screen replacement which we quoted you for.

Rated 5 out of 5 stars

Excellent service

The service was so fast and topnotch. Courteous and a great guy Adam, the front desk staff.

March 5, 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Thank you for taking the time to review our services.

Rated 5 out of 5 stars

Fonfix, does exactly what it says!

Adam at the front desk takes his time to explain things to you. He gives you some well-explained options and then tells you when you can expect to have your device back. Which by the way, is always accurate. Overall a great no fuss, no-time-wasting, efficient service that does exactly as advertised. Well done to all involved.

February 26, 2025
Fónfix logo

Reply from Fónfix

Brilliant review Francis, thank you for taking the time to review our services.

Rated 5 out of 5 stars

Phone was repaired and is like Brand New

Phones screen and backing was repaired so well it looks as if it is brand new again!
Great communication and updates on the progress of my repair.
Friendly staff.
Will 100% use them again for any repair!

February 26, 2025
Fónfix logo

Reply from Fónfix

Great review Sarah, thank you!

Rated 5 out of 5 stars

Simple and easy to book online

Simple and easy to book online, Adam made the service so much easier when I dropped it to sandyford, same day s23 ultra screen replacement. 5/5 for customer service, 5/5 for quality work.

March 5, 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Thank you for taking the time to review our services Barry.

Rated 3 out of 5 stars

I have mixed feelings..

I have mixed feelings... my phone was repaired very quickly and within 2 days they replaced the batteries and sent the device back to me. But the "new" battery is damaged in my opinion because the phone does not last even one day with occasional use... 5 minutes after disconnecting the charger from 100% it becomes 94%... I am trying to contact about this but the contact is difficult because I do not receive an answer

March 3, 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Radoslaw, we use and source parts directly from manufacturer which are logged on they're system when a repair is created and part is used. I can see you selected a battery replacement which we fulfilled, there could be further issues with your device that may be causing this fault. I will have one of our staff members contact you to discuss further.

Rated 5 out of 5 stars

Hi what happens when ur not home when…

Hi what happens when ur not home when courier drops phone back ?

March 4, 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi, device would normally be sent back to depot for delivery attempt on another day or it would be returned to our repair centre if multiple attempts fail.

Rated 5 out of 5 stars

Very efficient service

Very efficient service. They made it so simple to send my phone up to them for repair. Would highly recommend. Phone is working great.

February 26, 2025
Fónfix logo

Reply from Fónfix

Great review, thank you.

Rated 5 out of 5 stars

Great and quick service

Great and quick service, highly recommended. Thank you for your understanding!

February 26, 2025
Fónfix logo

Reply from Fónfix

Thank you for the wonderful review Simona!!

Rated 5 out of 5 stars

Simple and efficient service

It was really easy to use the website and book an appointment for an in-person drop off. Only took about 45 to fix my phone screen which exceeded my expectations. Luckily, they did not have to wipe my phone and when I received it back, it was like brand new. A little expensive but an amazing service, would recommend to anyone

January 26, 2025
Fónfix logo

Reply from Fónfix

Thank you for taking the time to review our business, delighted you were happy with our services.

Rated 5 out of 5 stars

Adam is extremely helpful

Adam was extremely helpful, and sorted my issue out straight away. Many thanks

February 27, 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Great review thank you!!

Rated 5 out of 5 stars

My phone is working perfectly again

My phone is working perfectly again, with no signs of repair at all.
Super quick turn around time and really easy process

February 26, 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Amazing!! Thank you very much for your kind review

Rated 5 out of 5 stars

Great service

Great service. I left my phone in the morning and it was done in around 3h. I later saw you could leave the phone in a vodafone store, I suppose that's more convenient, I wish I knew about it.

February 26, 2025
Fónfix logo

Reply from Fónfix

Thank you for taking the time to review our business, we are delighted you had a positive experience of our service.

Rated 3 out of 5 stars

They fixed my Pixel 8a very fast and…

They fixed my Pixel 8a very fast and very efficient. But unfortunately the back cover has been scratched/ heavily marked by the varnish or something similar. The phone is working as it should and the screen has been replaced as it should, but still they should be more careful with the thing .

October 31, 2024
Fónfix logo

Reply from Fónfix

Thank you for taking the time to review our services, if you wish to further query your issue, feel free to raise a ticket via our website.

Rated 5 out of 5 stars

Great service

Great service, super quick and they fixed my phone screen perfectly. Would recommend 100%

February 26, 2025
Fónfix logo

Reply from Fónfix

Thank you for taking the time to review our business, delighted you were happy with our services.

Rated 5 out of 5 stars

Very positive experience

Directed by Apple for an authorised repair. Greeted by Adam at the front desk who was welcoming, personable, and understanding. He made me feel confident they could repair my phone. He explained how they keep me informed by text and email at each stage of the process. Within 24 hours my phone was ready.

All in all a very positive experience.

February 24, 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

I’ve never had such a good experience

I’ve never had such a good experience. Adam went above and beyond, helping me deal with Apple and eventually fixing my phone screen. I would 1000% recommend Fonfix after my experience dealing with Adam.

February 25, 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Amazing review!!!! thank you for taking the time to write a review

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