Footactive Reviews 4,867

•

4.7

Orthopedic Shoe Store

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Review summary

Created with AI, based on recent reviews

Evaluating 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and effectiveness in alleviating various foot pains, such as plantar fasciitis and collapsed arches, making daily activities more comfortable. Many appreciate the durability of the items, with some reporting products lasting for years, and the ease with which insoles can be trimmed to size or fit into different footwear. The delivery service is consistently highlighted as speedy and efficient, with orders arriving promptly and in good condition, contributing to an overall positive purchasing experience. However, some customers also noted issues with sizing, finding products to be a bit large or bulky for certain shoes, and a few experienced discomfort or new pain after using the insoles. There were also occasional mentions of slippers having poor heel fit or elasticated heels that slipped down, and a few instances of delayed or unreceived orders.

What people talk about most

Product

People report positive experiences with product, with many customers expressing delight and relief from... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the excellent quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Order

Users describe positive interactions with order, highlighting the ease and simplicity of the ordering... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and super fast... See more

Reviews shaping this summary

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Finally found the insoles I need. Having spent £100.+ on various ones, that did not help or were only comfortable for up to an hour. The unexpected joy for finally finding the right ones is immeasura... See more

Company details

Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.

Contact info

Unit 3 Murray Court, Murray Way, BA9 9RS, Wincanton, United Kingdom
01963 33088
footactive.co.uk

4.7

Excellent

5K reviews

5-star

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 24 hours

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February 9, 2026

Reply from Footactive

Mar 30, 2026

Thank you very much for your positive review.

Feb 23, 2026

Made my problem so much worse and my…

Made my problem so much worse and my pain levels

February 9, 2026

Reply from Footactive

Feb 23, 2026

Dear Madam,
We are sorry to see your negative review.
Perhaps you could contact us directly so we can help resolve the matter.
We do have a wide range of products for various foot complaints so could possibly exchange for something else.
Regards
FootActive

Feb 23, 2026

Great orthotic insoles

Great orthotic insoles, as good as much more expensive ones. I'm delighted with them

February 16, 2026

Reply from Footactive

Mar 30, 2026

Thank you very much for your positive review.

Feb 20, 2026

Fast delivery

Fast delivery! Excellent footwear.

February 6, 2026

Reply from Footactive

Mar 30, 2026

Thank you very much for your positive review.

Feb 19, 2026

My husband thinks the insoles are…

My husband thinks the insoles are brilliant. A fast and efficient service. Thank you

February 12, 2026

Reply from Footactive

Mar 30, 2026

Thank you very much for your positive review.

Feb 19, 2026

Fantastic delivery service

Fantastic delivery service! I ordered after 4pm but still received the slippers the following morning. The slippers are very good quality and comfortable to wear. I did need to use the heels grips, so I appreciated them being supplied.

February 19, 2026

Unprompted review

Reply from Footactive

Mar 30, 2026

Thank you very much for your positive review.

Feb 19, 2026

Great product

Great product, I suffer with morton's neuroma and pronated heels. The design of these insoles relieve all my aches & pains.
Recommended.
May try their slippers soon !!

February 12, 2026

Reply from Footactive

Mar 30, 2026

Thank you very much for your positive review.

Feb 18, 2026

Great items.

The inserts are great very comfortable and supportive has stopped the pain I was getting in my left arch. The slippers are the same.

February 11, 2026

Reply from Footactive

Mar 30, 2026

Thank you very much for your positive review.

Feb 18, 2026

Very prompt delivery service

Very prompt delivery service. I needed to exchange for a smaller size and this was an easy process

February 11, 2026

Reply from Footactive

Mar 30, 2026

Thank you very much for your positive review.

Feb 18, 2026

LOVE MY SLIPPERS

LOVE MY SLIPPERS, just what I needed, supportive, great arch support, and the elastic backs are pure genius.

January 30, 2026

Reply from Footactive

Mar 30, 2026

Thank you very much for your positive review.

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