Footactive Reviews 4,871

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and effectiveness in alleviating various foot pains, such as plantar fasciitis and collapsed arches, making daily activities more comfortable. Many appreciate the durability of the items, with some reporting products lasting for years, and the ease with which insoles can be trimmed to size or fit into different footwear. The delivery service is consistently highlighted as speedy and efficient, with orders arriving promptly and in good condition, contributing to an overall positive purchasing experience. However, some customers also noted issues with sizing, finding products to be a bit large or bulky for certain shoes, and a few experienced discomfort or new pain after using the insoles. There were also occasional mentions of slippers having poor heel fit or elasticated heels that slipped down, and a few instances of delayed or unreceived orders.

What people talk about most

Product

People report positive experiences with product, with many customers expressing delight and relief from... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the excellent quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Order

Users describe positive interactions with order, highlighting the ease and simplicity of the ordering... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and super fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

Finally found the insoles I need. Having spent £100.+ on various ones, that did not help or were only comfortable for up to an hour. The unexpected joy for finally finding the right ones is immeasura... See more


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A fantastic shopping experience.

A fantastic shopping experience.
Ordered and received next day.
Quality, sizing, fit of trainers are excellent.
I’ve already recommended this company and I would definitely order again.
Thank you for a 100% positive shopping experience.

April 22, 2026
Rated 5 out of 5 stars

Did exactly what it said on the tin

Did exactly what it said on the tin. The footbeds arrived on time, for the price I paid, with no hidden extras.
For the benefit of others, I have size 7 feet, and the banding of sizes is right on that margin. I opted for the larger size rather than the smaller size, and this has placed the arch support quite far forward on my foot. I would try the smaller one next time to see if it sits a little better.
However, overall satisfied with the product and service.

April 21, 2026
Rated 5 out of 5 stars

Excellent service and great products

It was easy to find insoles to suit my specific needs, the prices were great and items were dispatched quickly and arrived promptly too. I bought the size which had a max size the same as my shoe size and they fit absolutely perfectly without any adjustment. Great service overall.

April 13, 2026
Rated 5 out of 5 stars

Lovely comfortable slippers

Lovely comfortable slippers. Good customer service.
The sizing is on the large size so I had to exchange for a smaller size and pay for the return. However they were very kind in sending me more heel grips as I need 2 sets for my narrow ankles.

April 7, 2026
Rated 5 out of 5 stars

Excellent product

I have been suffering from pain in the ball of my foot and was looking for something to allow me to continue to walk the dog etc. The metatarsalgia insoles have been excellent. I am not experiencing discomfort when I walk at all. The insoles slipped into my shoes easily. The prices was good, delivery was quick and ordering was easy with lots of information on the site. I will definitely buy from Footactive again.

April 1, 2026
Rated 5 out of 5 stars

For years I've had trouble with the…

For years I've had trouble with the ball of my right foot. Resulting in it being so painful I had trouble walking. Then I found these insoles. So I've been buying these the past few years when I started doing parkruns. I actually did my first full marathon in my old ones on Sunday (Newport). Apart from having tired legs 😆 I didn't have any pain at all in the ball of my foot. Now I've popped the new ones in my new running shoes which I need to start wearing in

April 7, 2026
Rated 5 out of 5 stars

Good product

Good product. Arrived quickly.

April 8, 2026
Footactive logo

Reply from Footactive

Thank you very much for your positive review.

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