Footactive Reviews 4,871

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and effectiveness in alleviating various foot pains, such as plantar fasciitis and collapsed arches, making daily activities more comfortable. Many appreciate the durability of the items, with some reporting products lasting for years, and the ease with which insoles can be trimmed to size or fit into different footwear. The delivery service is consistently highlighted as speedy and efficient, with orders arriving promptly and in good condition, contributing to an overall positive purchasing experience. However, some customers also noted issues with sizing, finding products to be a bit large or bulky for certain shoes, and a few experienced discomfort or new pain after using the insoles. There were also occasional mentions of slippers having poor heel fit or elasticated heels that slipped down, and a few instances of delayed or unreceived orders.

What people talk about most

Product

People report positive experiences with product, with many customers expressing delight and relief from... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the excellent quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Order

Users describe positive interactions with order, highlighting the ease and simplicity of the ordering... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and super fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are the second pair I have & are brilliant for collapsed arches. Certainly help inserted into shoes & slippers. Bought first pair a few years ago & still going strong. Decided to get another pai... See more

Rated 5 out of 5 stars

Never used company before. Very impressed. I needed to get ortho inserts for my trainers to help with plantar facitis and extreme flat feet. I am on W/L for new hip so feet need support whilst I am... See more

Rated 5 out of 5 stars

Speedy service, good quality products arrived timeously. Slippers - comfortable and warm - a tiny bit big, think they may be a man's fit rather than a ladies so I might reorder a smaller size. Tra... See more

Rated 5 out of 5 stars

Finally found the insoles I need. Having spent £100.+ on various ones, that did not help or were only comfortable for up to an hour. The unexpected joy for finally finding the right ones is immeasura... See more


Company details

  1. Orthopedic Shoe Store

Written by the company

FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The insoles are excellent

The insoles are excellent, as I have plantar fascilitis I needed an insole to give the right support. Very comfortable and will be buying more in the future.

March 31, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Lots of choice and excellent quality

I needed insoles. Lots of choice available and excellent quality. It allowed me to buy cheaper deck style shoes for summer and use the orthopaedic insoles for comfort. So much lighter to wear in summer. I have bought Footactive products as gifts, so pleased am I with their products. Delivery is never an issue.
Thank you.

August 26, 2025
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Really comfortable and warm

Really comfortable and warm. Took a day or so to adjust to the feel of the slippers. They are very comfy and I'm so pleased I purchased them. Thanks Team.

March 26, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent, rang up with a couple of questions regarding some slippers i was interested in, these were answered very well. Went ahead and purchased straight away, they were dispatched the same day and arrived the next day, super service. Slippers excellent quality and fit perfectly, true to size and were totally as described. All in all super fast service, very happy customer

March 25, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Excellent company to buy from

Excellent company to buy from. Was given advice over the phone on which insoles would suit my needs. Once ordered, my items were delivered within 24 hours. I will definitely shop with you again.

March 25, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 1 out of 5 stars

They didn't fit which is fine easy…

They didn't fit which is fine easy enough to return but cost me £5 to return which wasn't refunded

March 23, 2026
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Reply from Footactive

Dear Madam,
We are sorry to see you negative review and are sorry to hear your insoles didn't fit. Our insoles can be trimmed as per the instructions if they need to be shorter.
We do send everything out for free including exchanges but unfortunately we just can't cover the postage costs both ways. We do try to make this as clear as possible on our website to avoid any confusion.
Regards
FootActive

Rated 1 out of 5 stars

Enquiry ignored

I sent in an enquiry which was completely ignored. Not a good advertisement for your customer service.

March 16, 2026
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Reply from Footactive

Dear Mrs Hann,
We are very sorry to see your negative review.
We have just checked our system and see we received a message from you via our contact page on the evening of Friday 20th March. We did reply to this message on the following Monday at 09:27 answering the relevant questions.
We apologise for not replying in full over the weekend but you should have received an automated reply explaining our support team would reply when the office opened the next working day.
If you would like to contact us directly via email or telephone (help@footactive.co.uk / 01963 33088) we'd be happy to help you.
Regards
FootActive

Rated 5 out of 5 stars

Very good insole

I bought these after buying a different manufacturers insole, which had caused me heel blisters. These were much better. You can trim to size. Generally a bit softer & more comfortable around the edges and the heel arch firm enough for me. I use them twice daily in my dog walking boots, covering about 4-5miles. Hoping in a few weeks it will ease hip & knee pain.

March 23, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

We purchased the following

We purchased the following: Arch support slippers and FootActive Sensi Insoles for my husband. I purchased for myself GS One Arch Support Shoes.
We were delighted with all 3 products. We highly recommend, the delivery service is also excellent.

March 20, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

PTTD ankle pain relieved

Foot and ankle pain massively relieved with the insoles I bought. I was diagnosed with Posterior tibial tendon dysfunction, and recommended the FootActive Sport insoles by the NHS fracture and soft tissue clinic.

I bought the Sport insoles and Ultralight insoles. Both are fantastic, very comfortable and I was pain free from the moment I wore them. I used the instructions that came in the package to trim them to my shoes. They fit perfectly.

I’ve worn these for a couple of weeks now. I wear the Sport insoles all day in my work shoes (active job, 10 hour shifts on my feet) and the Ultralight in my other trainers after work or to the gym.

Delivery was auper quick, order was correct and arrived in perfect condition. Thank you! I will be back to buy more.

March 20, 2026
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Great experience easy to order and…

Great experience easy to order and arrived quickly not flimsy easy to trim and my son was very happy

March 24, 2026
Unprompted review
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Reply from Footactive

Thank you very much for your positive review.

Rated 5 out of 5 stars

Would recommend

Easy to order and arrived on time. Perfect item. I like the fact I had the option to save on packaging! Thanks Footactive!

March 20, 2026
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Reply from Footactive

Thank you very much for your positive review.

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