Footballticketpad Reviews 1,088

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being fantastic and seamless, often highlighting the efficiency and ease of the process. Many people found the staff to be incredibly helpful, professional, and attentive to their needs, making the overall user experience smooth and enjoyable. Reviewers frequently mentioned receiving tickets on time and being pleased with the seats provided. However, some customers also noted issues with customer service, describing it as non-existent or difficult to reach, with some experiencing long waits for resolution regarding their orders. A few people reported receiving incorrect tickets or having problems with ticket delivery, leading to stress and an underwhelming experience.

What people talk about most

Service

People report positive experiences with service. Many customers praise the great communication, with some... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness and professionalism. Many reviewers... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe their experience as... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers praised the helpfulness and... See more

Order

Clients share ambiguous opinions on order. Many customers report positive experiences, receiving tickets... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seamless and great experience. We received the tickets on time, they met our expectations and everything went smooth. We could focus on enjoying the match! A warm and special thank you to the agent Ja... See more

Rated 5 out of 5 stars

Bought tickets less than 24 hrs ahead of time. Also was transferring tickets to my kids remotely so added another layer of complexity. Seller and ticket pad went out of their way to make sure we recei... See more

Rated 5 out of 5 stars

Arrived from abroad hoping to catch a match for the first time with my son. Found some tickets via this site. Host immediately reached out via mobile and corresponded exclusively that way. Made things... See more

Rated 5 out of 5 stars

We wanted to catch a Chelsea football match on busy opening weekend and searched around on line the night before for tickets. I came across Footballticketpad.com and secured good seats at a good pric... See more


Company details

  1. Event Ticket Seller

Written by the company

Welcome to FootballTicketPad.com, the leading marketplace where football fans across the World can exchange football tickets for their favourite football team/match. Due to the growing secondary market for football tickets across the World, FootballTicketPad was founded and designed to give our customers a guaranteed and secure transaction with no exceptions. We have built up a solid supplier base through many years experience in this market with the intention to give our customers access to a diverse portfolio of European Football match tickets and match day hospitality, many of which are sold out to the public. Browse our extensive stock across the top four European leagues and buy your favourite football tickets today!

Football TicketPad

Written by the company

The Home of Football Tickets!
We have a longstanding commitment to our customers: To provide a safe, secure and reliable service at great value!

Authentic Tickets, Delivered On Time!

Thousands Of Great Matches To Choose From!

Thousands Of Great Matches To Choose From!
We promise: 100% Order Guarantee; Secure & Safe Transaction; Authenticated & Valid Tickets, Delivered On Time & Experienced Customer Support

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My seller

My seller, Jay, was very responsive and made sure I received my ticket in a timely manner and contacted me every step of the way until I was inside. He also followed up with me after to make sure things when well!

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

They ignore you and send tickets late

Website says you’ll get tickets 3-4 days before the game. I emailed them multiple times and tried to use their website chat bot with zero answer. Once I was able to get in touch with them (the day before the game) they sent me tickets and didn’t address why I was ignored multiple times by there team. zero accountability.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

Fake tickets, scammed!!

Fake tickets, I had paid and planned to watch the Wolverhampton Vs Arsenal game for many months. We were emailed the tickets and tried to get in, only to be told we had been scammed and the tickets were fake! We spent so much on transport and hotels, not to mention the devastating blow of rejection at ticket office. We were treated like criminals through no fault of our own. The refund for the tickets won't even scratch through surface for regarding the cost of our trip. I feel let down, it's not worth taking a risk with this website - I can imagine this will happen again.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

The ticket reseller was very nice and…

The ticket reseller was very nice and helpful, outlining step by step processes of how to get the tickets on my phone and where to use them. He checked in before the game to ensure everything was going smoothly. Great customer service!

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

This is the first time in my life I've…

This is the first time in my life I've watched an English Premier League match live. The atmosphere at the stadium is totally different from watching it on TV, and I'm already looking forward to the next time.

By the way, the ticket-buying process was very legitimate and smooth!! Once again, a big thank you to the staff. ✅

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great Communication!!

Smooth instructions. Good communication. I would be patient with receiving the tickets but great expierence and would absolutely do it again!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great support

Great support, and very good service from J, always on the WhatsApp making sure everything was good, i Will defitnely Will use the service again

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

was a great experience

was a great experience, being from Australia was a bit concerned at the way the process worked not the usual way of dealing with ticket, but no issues brought them in Australia for Europe games and all good.

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

They sent me the wrong ticket!!

They sent me the wrong ticket!!! After little communication and a lot of emails sent from me to them they finally sent me my ticket just to find out that the £148 I payed for an away ticket was changed into a West Ham home ticket which was valued at £40

February 10, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look