Do not shop here!!!! We Purchased some Nike air air force ones for our son’s birthday last April, they don’t fit so we arranged a return. Fast forward 4 drives out to multiple drop off cen... See more
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Based on these reviews
Liars. I received an email 3 days after ordering stating 'we have received your request to cancel' I hadn't cancelled anything. Contacted them via email and they confirmed they didn't actually have... See more
Awful experience with Footlocker Europe. Refused to cancel my order as it was packed? 6 days later got a “we packed your order” notification. I contacted customer services several times with no help.... See more
The female manager there is a right piece of work very disrespectful talks to you like she trod in you. Dose not want to deal with any complaints or issues with your product. She is a very hateful per... See more
I’m regret to not read the review before placing order online. I bought a pair or shoe costs £80 and request to collect at shop. Few days later I received email telling me it was ready to be collected... See more
Worst customer experience ever. Ordered a pair of trainers and payment was taken with a confirmation email. 3 days later (this morning) I get an email to say my order was cancelled at “my request”... See more
ABSOLUTELY HORRENDOUS ORDERED SOMETHING WITH EXPRESS DELIVERY AND NOW I HAVE TO WAIT 5/10 DAYS. NOONE BUY ANYTHING AGAIN FROM HERE. HOW IS THIS NOT ILLEGAL😭 CUSTOMER SERVICE IS SO BAD SHIPPING IS SO... See more
Do not shop here. I have had absolutely no communication from Foot Locker. My parcels were sent back to the sender due to an issue with the delivery address, but I was never informed. I only found... See more
I had to return shoes because they didn't fit. Footlocker gave me a return slip expressly said (even on the slip) to be put on the OUTSIDE of the box. Well, apparently it wasn't, so the post office... See more
I ordered a pair of shoes worth £135 and was told delivery would take 2–5 working days. Instead, the parcel was stuck at the DHL depot for over 2 weeks with no updates or movement. I contacted bo... See more
Just terrible. To get a refund from them is extremely difficult. I have purchased a pair of runners that were a bit too small. Sent it back and now I have to fight to get my money back as they are ask... See more
It’s a shame I have to put 1 star as they don’t even deserve that. Absolutely disgusting customer service no sign of my shoes that were £170! And the customer service team keep saying they can’t cance... See more
Where do I start ! They are a scam company! PLEASE never buy from them you'll never get your item and you WILL NOT GET A REFUND EITHER!!! everytime you try to contact them you'll be talking to an AI c... See more
The wrong size trainer was sent to me and now out of stock so can't reorder. Rang customer services and gave me a standard response that it was a mistake and id have to return. I wanted an exchange to... See more
I will never ever order from here again. I’ve always ordered with JD sports and never had a problem always delivered within one day but on the third day now and they’ve picked the worst courier servic... See more
Made a purchase 20 days ago, and it had a 3-5 days delivery. The courier company is one of the worst in Spain, Redur, they didn't delivered the parcel nor pick up the phone. I contacted Footlocker 12... See more
This place is a joke ordered from them never received my item then wen you try to get intouch with them they don’t reply or make out like your lieing.
Ordered trainer for Christmas on 6th December despite DHL saying on at least 6 occasions they were going to be delivered still no trainers by 24th December. Told by Footlocker I couldn’t get a refund... See more
Ordered two weeks ago and never received the pairs of expensive trainers for 3 weeks. Very disappointed with DHL experience. Wish I could gone in store and buy it from there.
Very disappointed by their customer service (served by manager letten) and I will never use again. This is about exchange within 24 hours . They first took good 20 minutes to say they don’t have requi... See more
My 15 year old saved up to buy some shoes - ordered 10 days ago with no communication. I got in touch and they couldn’t provide an update. Have asked them to return his money. Let’s see his long that... See more
Would give 0 stars if I could. Terrible customer service. They sent me the wrong item, won’t send the correct item and want me to return the incorrect item at my own cost and time and then wait for a... See more
Absolutely disgusting company. No wonder 80% of people leave a 1 star review. The place needs closing down and the management investigated. ***Do not order from these ****
Package was delivered 1 week after it should have been. Half the order was missing, They made it so difficult to get a refund. 2 weeks on and they won’t accept the refunds form Absolute fr... See more
Never order from them.I have ordered a shoe, didn't like it when it arrived,returned it after couple of days on 04/07/25.Haven't got my money yet(18/07)When you chase them, the staffs seems dont helpf... See more
Ordered. No reply for 6 days then an email saying my item was delayed. An hour late the order was cancelled. Looks like the norm for this company reading other reviews.
Horrific service Ordered trainers last Friday (week ago) to collect from a store. They STILL haven’t been handed to DHL. Nobody gets back to you and the chat gets ended. Now my son doesn’t have tra... See more
What didn’t go wrong, worst customer service I've ever dealt with, don’t recommend at all.
They take aaaaall the time in the world to refund their customers and treat you like sh*t when you contact them. First and last order for me 👋
I ordered and paid for some NB trainers for my little boy on 05/10/25 - over 3 weeks ago! They still haven't arrived and status of them states that have been "packed and ready to go" for 3 weeks?! I h... See more
Worst experience ever I’ve ordered from foot locker about 5 times total and there online service is shocking, they use DHL as a delivery service which dhl are terrible and known to lose parcel I order... See more
Complete scam! Paid £100 for a pair of shoes, now they’re claiming they can’t find them, the tracking number doesn’t work. And no one will reply - the online chat is useless! Please can I have my mone... See more
Read the reviews before buying. Footlocker Europe is the worst company I have ever dealt with. I will never buy from them again
My experience seems to be vastly different to many other reviews so i’m leaving my experience here. Literally zero issues at all. Ordered late on May 15th, shoes at my door on the afternoon of May 20t... See more
Ordered twice in the last couple of weeks. Both orders arrived quickly and received regular updates re packing, shipping and delivery. No problems at all.
I ordered over a bank holiday and my trainers came in the 2-6 days specified. Albeit the tracking number wouldn't work. Taking nothing away from other customers bad experiences, mine was a good one.
Don’t listen to all the bad reviews had a great experience…ordered nearly midnight Saturday 28-09-25 my order arrived Tuesday 30-09-25. Great communication. Thank you.
I read all the reviews and was very worried when I placed the order but I ordered on the Tuesday, had an email each day and goods were delivered on the Friday, so a very good experience overall
My experience is very different to others here, I placed an order on 25/05/25 and received delivery today (28/05/25). Great email communication and also a text on the delivery date confirming the deta... See more
I bought New Balance 1960 from the website and they came perfectly packaged and nice. I love them x
I made a purchase on footlocker europe, thinking it was the u.k outlet. I then realised it wasn't and turned to the reviews where I was instantly worried due to the vast amount of negative reviews.. 3... See more
Take no notice of the bad reviews ordered on Saturday and my trainers come Tuesday morning customer service was fine and got exactly what I ordered will definitely order again
I read all the reviews and was very…
I read all the reviews and was very worried when I placed the order but I ordered on the Tuesday, had an email each day and goods were delivered on the Friday, so a very good experience overall
October 3, 2025
Unprompted review
Avoid like the plague
It’s a shame I have to put 1 star as they don’t even deserve that. Absolutely disgusting customer service no sign of my shoes that were £170! And the customer service team keep saying they can’t cancel my order even though it hasn’t even been picked up from the shelf yet? Disgusting.
October 3, 2025
Unprompted review
Don’t listen to all the reviews had a…
Don’t listen to all the bad reviews had a great experience…ordered nearly midnight Saturday 28-09-25 my order arrived Tuesday 30-09-25. Great communication. Thank you.
September 30, 2025
Unprompted review
Never received the delivery
Ordered two weeks ago and never received the pairs of expensive trainers for 3 weeks. Very disappointed with DHL experience. Wish I could gone in store and buy it from there.
September 10, 2025
Unprompted review
Disappointing Experience
My 15 year old saved up to buy some shoes - ordered 10 days ago with no communication. I got in touch and they couldn’t provide an update. Have asked them to return his money. Let’s see his long that takes. What appalling customer service!!
September 4, 2025
Unprompted review
They take aaaaall the time in the world…
They take aaaaall the time in the world to refund their customers and treat you like sh*t when you contact them. First and last order for me 👋
September 12, 2025
Unprompted review
ABSOLUTELY HORRENDOUS …
ABSOLUTELY HORRENDOUS ORDERED SOMETHING WITH EXPRESS DELIVERY AND NOW I HAVE TO WAIT 5/10 DAYS. NOONE BUY ANYTHING AGAIN FROM HERE. HOW IS THIS NOT ILLEGAL😭 CUSTOMER SERVICE IS SO BAD SHIPPING IS SOOO BAD ALL THE WORKERS DO IS LIE TO U
September 11, 2025
Unprompted review
Very disappointed by their customer…
Very disappointed by their customer service (served by manager letten) and I will never use again. This is about exchange within 24 hours . They first took good 20 minutes to say they don’t have required size which they offered just yesterday. Then I opted for a different shoe, a little cheaper but almost same style and they refused the exchange and said the shoes have been worn. I said I only tried at home and did not wear them outside but there was a little stain which can happen anywhere when you try the shoes. Honestly if they were very clean they could find another reason to refuse cause I very doubt their honesty. So i will not recommend them to friends. First time ever I have problem to exchange or return something within the last 20 years and it’s with footlocker eu Manchester arndale. You decide for your self.i was served by letten. I send photos of the shoes if needed. The customer service is shocking.
August 30, 2025
Unprompted review
Just terrible
Just terrible. To get a refund from them is extremely difficult. I have purchased a pair of runners that were a bit too small. Sent it back and now I have to fight to get my money back as they are asking the same questions sending me from department to department and no real solution even though I have a proof of the return. I would NOT recommend to spend your money there, very very bad customer service.
August 5, 2025
Unprompted review
20 days and still waiting for any contact to deliver the parcel
Made a purchase 20 days ago, and it had a 3-5 days delivery. The courier company is one of the worst in Spain, Redur, they didn't delivered the parcel nor pick up the phone. I contacted Footlocker 12 days ago, after 2 they requested a new contact phone number to be sent to the courier, even though I had provided that information to them in my initial contact. After 20 days, the courier still hasn't called to schedule the delivery nor they pick up the phone. Footlocker ignored any claims that the parcel missed a kid's birthday, that the courier wasn't picking up the phone, and that they missed the deadline. Shameful experience with them.
July 9, 2025
Unprompted review
Shoes lost because of wrong shipping slip, no refund
I had to return shoes because they didn't fit. Footlocker gave me a return slip expressly said (even on the slip) to be put on the OUTSIDE of the box. Well, apparently it wasn't, so the post office took it but then could not process it further, and it's lost. Footlocker refuses to send a refund or new shoes, because I "don't have proof of a return", despite me showing a photo of the package at the post office. They say it hasn't been scanned, so there's no proof. IT HASN'T BEEN SCANNED BECAUSE THEY GAVE ME A WORTHLESS SLIP.
$200 down the drain.
Stay away from them.
In fact, I think I'm never buying shoes online again after this.
January 10, 2025
Unprompted review
Horrific service
Horrific service
Ordered trainers last Friday (week ago) to collect from a store. They STILL haven’t been handed to DHL. Nobody gets back to you and the chat gets ended. Now my son doesn’t have trainers for his birthday.
July 25, 2025
Unprompted review
Never order from Foot locker
Never order from them.I have ordered a shoe, didn't like it when it arrived,returned it after couple of days on 04/07/25.Haven't got my money yet(18/07)When you chase them, the staffs seems dont helpful at all..The same day when i returned the shoe ,I liked another one and ordered online,still I haven't got this shoe.This was meant to be a birthday gift,which was a complete fail.People please don't order with them.Very very disappointed with the service
July 4, 2025
Unprompted review
Would give 0 stars if I could
Would give 0 stars if I could. Terrible customer service. They sent me the wrong item, won’t send the correct item and want me to return the incorrect item at my own cost and time and then wait for a refund. How can I trust them to process a refund when they can’t even put a pair of shoes in a box?
July 10, 2025
Unprompted review
Terrible company
Worst experience ever I’ve ordered from foot locker about 5 times total and there online service is shocking, they use DHL as a delivery service which dhl are terrible and known to lose parcel I ordered a pair of asics they came the other day with the parcel box wide open and the shoe box damaged absolutely terrible and I’ll never buy from foot locker again
June 30, 2025
Unprompted review
Terrible customer service – never ordering from Foot Locker again
I ordered a pair of shoes worth £135 and was told delivery would take 2–5 working days. Instead, the parcel was stuck at the DHL depot for over 2 weeks with no updates or movement. I contacted both DHL and Foot Locker multiple times, but neither took any real responsibility or offered a proper explanation.
By the time the shoes were finally delivered — almost 3 weeks later — it was too late. The item was meant to be a gift, and I had already bought an alternative from elsewhere. What’s worse is that Foot Locker didn’t even offer an apology, compensation, or any acknowledgment of the delay.
For a company of this size, their customer service is absolutely awful. I’ve never experienced such poor handling of an order, and I won’t be shopping here again. Avoid if you expect reliable delivery or any kind of decent customer support.
July 2, 2025
Unprompted review
Shop elsewhere
Awful experience with Footlocker Europe. Refused to cancel my order as it was packed? 6 days later got a “we packed your order” notification. I contacted customer services several times with no help. Explained I’m house bound with no printer access but they insisted on sending me a printable return label.
Left a review on site which they deleted
June 15, 2025
Unprompted review
Wrong size sent, bad customer service
The wrong size trainer was sent to me and now out of stock so can't reorder. Rang customer services and gave me a standard response that it was a mistake and id have to return. I wanted an exchange to my size and this wasn't possible and now the trainer has fully sold out. First and last time using Foot Locker.
June 19, 2025
Unprompted review
What didn’t go wrong
What didn’t go wrong, worst customer service I've ever dealt with, don’t recommend at all.
June 2, 2025
Unprompted review
I ordered over a bank holiday and my…
I ordered over a bank holiday and my trainers came in the 2-6 days specified. Albeit the tracking number wouldn't work. Taking nothing away from other customers bad experiences, mine was a good one.
May 26, 2025
Unprompted review
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