Footman James Reviews 

217
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally polite, professional, and guiding them smoothly through the entire insurance process from start to finish. Many people also mention that renewal premiums remain very competitive, offering a reliable service and good value for money compared to alternative providers. Some reviewers were not happy with sudden price increases, noting that their annual costs jumped significantly without any changes in their personal circumstances or vehicles. Additionally, a few consumers experienced unhelpful staff interactions, poor communication, and difficulties when trying to resolve policy queries or renewal issues.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that agents are extremely polite,... See more

Service

Reviewers highlight positive aspects of service, noting that staff are helpful, process requests efficiently,... See more

Price

People report positive experiences with price, often noting that quotes are competitive, reasonable, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and helpful,... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting very competitive rates... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I took out insurance for my MGF. The process took some time but I was given an acceptable quote and completed the payment by phone. The documents were quickly sent to my email. There was a minor error... See more

Rated 5 out of 5 stars

I’ve used footman James for many years. Always had a great service and good price for my classic vehicle insurance requirements. Got two insured at the moment. I’d highly recommend this company for... See more

Rated 5 out of 5 stars

Having made the initial contact via an online quote for a car I was buying there was a delay in taking the policy out, this prompted a call from them to check if the quote was competitive and why I h... See more

Rated 5 out of 5 stars

Very helpful assistant. Dealt quickly and efficiently with my needs. Quote for cover was better than anticipated. I am a returning customer, happy to be covered by Footman James as they seem to be a c... See more

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4.3

Excellent

TrustScore 4.5 out of 5

217 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(217)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joe at Footman James was absolutely brilliant

Joe at Footman James was absolutely brilliant. He understood my requirements and came back with exactly what I wanted at a good price point and carefully explained the additional products some of which I decided to add on to my policy. Joe patiently and clearly answered all my questions and advised what I needed to do with my existing policies with other insurers, actions which I have now completed. Joe was an absolute pleasure to talk to, friendly, professional, empathetic, understanding, clear, concise and extremely good to deal with. Thank you Joe you made the process easy and hassle free. Footman James currently have a unique offering with Flex and it meets my needs perfectly. Thank you.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

An easy ,straightforward ,no nonsense…

An easy ,straightforward ,no nonsense procedure
Anna was excellent ,explained the quote details clearly and processed the payment details perfectly
Anna is an excellent ambassador for Footman James and I am extremely pleased with the whole transaction
Well done and thank you again !

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I called Footman James once last week for a quote and again today to purchase insurance. I spoke with Molly Weaver both times. She’s was so helpful, friendly and informative. I felt immediately at ease with Molly and she explained every thing clearly. These calls can sometimes be long winded and a bit of an information overload but not with Molly it was actually a really positive experience. Thank you Molly!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quote

Excellent quote! Great service from Molly who was able to find just what I needed with regard to my motorcycle cover. Great communication. Muchly appreciated. Thank you.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Completed a quote on-line, phone a few days later and completed insurance details and purchased policy without any drama. The adviser I dealt with was excellent, friendly and professional. Thanks

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, efficient, friendly customer service lady who sorted everything perfectly. She also gave good advice on my best options for insuring an additional classic vehicle.

June 1, 2026
Unprompted review

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