Footman James Reviews 

Very helpful, efficient, friendly customer service lady who sorted everything perfectly. She also gave good advice on my best options for insuring an additional classic vehicle.

After so many years with FJ, I called today to discuss and renew my classic car insurance policy.
The attitude and tone of the person who answered the call was terrible nearing rude. Unacceptable behaviour for a company that used to be TOP for classic cars. She did her best to try to get rid of me and was totally uninterested to help me and find solutions to go ahead.
FJ, you need to look training your staff to be focused on customer service and not getting rid of your loyal customers

After phoning around a few insurance companies and also my present insurers, my experience with phoning Anna at Footman James was nothing but helpful, positive, informative and pleasant. As I told Anna at the end of the call, none of the other companies came anywhere near to the overall experience and cost that FJ / Anna provided. A huge thanks from Simon.

Polite efficient staff member

Talking to a real person.

My experience with Footman James has been extremely disappointing, particularly when it came to handling what should have been a straightforward insurance claim.
From the beginning, communication was poor, updates were inconsistent, and I constantly found myself chasing for information rather than being proactively kept informed. What should have been resolved quickly turned into a drawn-out and stressful process due entirely to delays and lack of action on their side.
The most frustrating part was not just the delay itself, but the wider consequences their inaction created. Because the claim remained unresolved for so long, it negatively affected my position with other insurers. Ongoing unresolved claims can impact premiums, future policy applications, and how other insurers assess risk, and I have now had to deal with those consequences despite doing everything asked of me promptly and honestly.
Insurance companies are supposed to provide support and reassurance during difficult situations. Instead, I was left feeling ignored, stressed, and financially disadvantaged because of repeated delays and poor claims management.
What makes this even more disappointing is that Footman James Complaints Procedure states they aim to resolve complaints promptly and provide high standards of service. Unfortunately, my experience fell far below that expectation.
I would strongly urge anyone considering using Footman James to think carefully about how important responsive and effective claims handling is when choosing an insurer. A policy may look good on paper, but the true test of an insurance company is how they deal with a claim when you actually need them

Excellent company to deal with. I did a quote initially on the website and went on to make payment over the phone ! It's great to actually speak to a real person to be honest, who explained everything to me and I payed for the year there and then. Pleasure to deal with, very competitive and reasonable cost, I highly recommend Footman James to anyone.

Your never made to wait to long when you call, everybody is polite, informative, helpful, and the prices are very reasonable

Nice experience and so easy to deal with by telephone, very helpful and informative

Kyle is a very helpful and friendly chap and gave me a great price as well. Happy customer. Thank you Kyle.

Very helpful and friendly and respectful. Made the process very easy.

I have been with Footman James for many years and had let my renal slip and needed to go through the quote sequence again.
I thought that it was going to take ages but was completed by one of the team in minutes and I was able to renew my insurance. Very pleased with the service offered by the team.

Ann was very informative and helpful in guiding me through renewal of my policy and adding my new motorcycle. the price was very competitive and acceptable

Victoria was excellent . I was let down with my previous multi vehicle provider and she provided me with cover I needed totally bespoke to my needs .
Very efficient I would unreservedly recommend Footman James to any of my friends who require specialised motor insurance . Thanks Footman James with a special mention to Victoria .

I returned to Footman after a few years with the cars off the road, and was very pleased to find that the service was as professional as ever. Many thanks to Spphie (and Victoria) for a very straightforward and well-tailored experience!

The lady who handled the entire procedure, Molly Weaver was extremely polite, helpful and straightforward. A most pleasant transaction.

Molly was fantastic help on my call and couldn’t have made the experience any easier!

I would just like to thank Kyle Hardacre for his thorough and helpful advice and good manners all the way through the quote.