Footplate Reviews 

707
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the very careful packaging that keeps delicate items completely safe. Purchasers consistently note that the second-hand models arrive in pristine condition and match the provided online descriptions perfectly. Some reviewers were happy with discovering daily bargains and browsing through the extensive pre-owned stock. People also greatly appreciate the reasonable pricing across products and the friendly customer support available whenever assistance is needed. Buyers often mention that the ordering process is smooth and straightforward, making future purchases an easy decision.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive in excellent,... See more

Delivery service

Clients share positive opinions on delivery service, expressing general satisfaction with rapid dispatch... See more

Price

Users describe positive interactions with price, frequently highlighting very reasonable rates and great... See more

Service

People report positive experiences with service, highlighting prompt delivery, helpful advice, and wonderful... See more

Quality

Reviewers highlight positive aspects of quality, noting that items arrive in excellent condition as described... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you once more for helping make a decision on one of your models. Going into detail to discuss the DC/DCC route for this model. I made the right decision and the loco runs well, although running... See more

Rated 5 out of 5 stars

When you’re dealing with your father’s beloved and life-long model collection, trust and respect are the biggest factors one needs- it’s that simple. Rich and the Footplate team were supersonic from... See more

Rated 5 out of 5 stars

Superb finish and compensated running; shame only one-sided brake gear. Spares not available from Dapol. Parcel sent by Royal Mail to wrong sorting office, hence delivery 48 hrs later than promised.

Rated 5 out of 5 stars

The Dapol N gauge "Schools" class loco was in excellent virtually new condition and runs very smoothly. Footplate Models packed the boxed loco very well and sent via Royal Mail so it arrived when pred... See more


Company details

  1. Model Shop

Written by the company

Footplate, The home of Model Railways in Kidderminster. Everything you need for your model railway all in one store.


Contact info

5.0

Excellent

TrustScore 5 out of 5

707 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(707)

189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FOOTPLATE MAKES MODEL COME TRUE!

Yet again, Footplate Railway Models makes my dreams come true.
As a very keen collector of Marklin Z scale trains, Footplate have helped me obtain models which have been disconnected and in doing so has resulted in my German Style collection growing.
I am very happy indeed with their caring staff, such as Nigel ( Working in the Footplate Warehouse), who have gone out of their way to help me.
Thank you yet again, Footplate, for your super help and kindness. Michael J Thompson.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Having just discovered Footplate!

Having just discovered Footplate, I was delighted with the excellent service they offered.
I have just started collecting and can honestly say Footplate have a vast selection of brilliant second-hand
rolling stock plus great Locos too.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a pre owned Bachmann Earl…

Purchased a pre owned Bachmann Earl class - loco arrived quickly and was well packaged. The loco was in perfect condition as stated on the website and runs beautifully. Website is easy to navigate and has a great selection. Will definitely use again

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

An Excellent Buying Experience

The pre-owned loco I recently purchased was in great condition and works well. Very fair price too! The excellent service from Footplate was second to none with great comms and a speedy dispatch of a well packaged item. Overall it was a perfect transaction. I have bought from them before and I will buy from them again. I recommend that you check out the website.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Footplate

Excellent service, item was delivered promptly and was in superb condition and at a good price. I was so pleased I bought a second one. This was my first experience with Footplate and will certainly use them again. Would recommend.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, very prompt deivery, and exactly as ordered. Only place I could find at a good price with the loco I wanted!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Recommended!

A company is only as good as the people who work there. Those at Footplate are helpful and friendly and prepared to go the extra mile to ensure customer satisfaction - at least in my experience, as both an individual purchaser and when buying for the model railway club I'm a member of.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Really friendly and very knowledgeable

Really friendly and very knowledgeable, the range of stock both new and pre-owned is vast and there is something for everyone. Plenty of rare gems all at amazing prices! Well worth checking the website daily! Customer service is second to none, anything you have posted out comes well wrapped and you can tell Footplate have pride in what they do!

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Trust worthy business

Down to the ever increasing prices, I have been buying a fair amount of pre-owned items from Footplate. I have no complaints with regard to the wonderful service given on all occasions. A fully tracked 48 hour package service on delivery and notification throughout the order process keeps you well informed. Items are as described in the advertisement. Unfortunately I did receive a non working loco recently ( first and only one ), a quick email to Footplate got me a return label and the item was repaired and back on my layout within days. This is one model railway business that can really be relied upon to support their customers. Thank you.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fast efficient service

Fast efficient service with 48 hour delivery. Train g scale purchase was packaged well with good protection. Item as described. Now waiting on the weather to get oot in the garden. Snowy cauld Scotland.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Good and quick service

item was well wrapped and quickly dispatched and delivered. Model was in as new condition, so was pleased and impressed with product and service. One point on the 'daily digest', would it be possible to put the sold out at the top of the item. You see the picture and get interested, then scroll down only to find out it's been sold out, which is rather disappointing, but have no idea what it sold for.

February 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look