Forest & Fell Reviews 

222
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handmade products, beautiful fabrics, and attentive customer service provided by the team. Buyers note that the ordering process is very straightforward, and items consistently arrive securely packaged right on schedule. People love the wide variety of customizable options available, ensuring their new furniture purchases perfectly match their living room decor. Some reviewers were not happy with occasional delivery delays and problems receiving their requested fabric samples. A few consumers mentioned experiencing a bit of a saga when trying to finalize orders and get items delivered.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with well-made items such as custom... See more

Quality

Customers consistently note positive experiences with quality, highlighting excellent workmanship and... See more

Delivery service

People report positive experiences with delivery_service, expressing general satisfaction with prompt... See more

Service

Reviewers consistently report immense satisfaction with the service provided by the team. Consumers highlight... See more

Order

Reviewers highlight positive satisfaction with the order process, describing it as straightforward and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After searching through furniture shops in our area we had all but given up on our search for an affordable, well crafted, correctly sized foot stool. That’s when we turned to an internet search an... See more

Rated 5 out of 5 stars

I received my cube footstool this morning and am highly delighted, as it is just perfect. The fabric samples arrived by return, I chose the Harris Tweed that almost matched my sofas and I received my... See more

Rated 5 out of 5 stars

I came upon this website by chance when looking for footstool ideas. I loved the choice of sizes, feet type and most of all tweed material. I requested several samples and was sent a large piece of... See more

Rated 5 out of 5 stars

My order of cushions and a small footstool arrived last week. They are really stunning and just what we were looking for to complete our living room makeover. The detail to the items is completed to a... See more


Company details

  1. Furniture Manufacturer

Information provided by various external sources

Established in 2016, we’re a family run business built from our love of the British countryside. We’ve over 25 years combined experience manufacturing high quality furniture and soft furnishings so you can be sure all our products are designed and made with decades of knowledge and passion. All our products are hand made to order by us in our Derbyshire workshop using UK sourced suppliers wherever possible. We have a particular affinity towards the unique Harris Tweed from the Outer Hebrides as it embodies the true rural artisan spirit.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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4.9

All reviews

(222)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was our first time ordering from…

It was our first time ordering from Forrest and fell.
We must say that we are over the moon with there product and customer care service.
Outstanding product would recommend
Them all day long.
Thank you guys.

February 24, 2021
Rated 4 out of 5 stars

Happy with the purchase .

Happy with the purchase .. a footstool.. up to a point. Smaller than I thought it would be but my fault for not interpreting the measurements correctly ,although I felt the picture was somewhat misleading. Thought £245 would buy me a bigger stool.. but apart from that it was nice.

February 18, 2021
Rated 5 out of 5 stars

Very happy

First impressions - excellent. Well made, solid & looks great. Pleased with the Harris tweed. Delivered on time & well packaged. Perfect height for what we wanted it for so make sure right height for you. Very happy

January 31, 2021
Rated 5 out of 5 stars

Enquired about a custom size footstool…

Enquired about a custom size footstool from them. Ryan came back to us quickly wih a very reasonable price and we placed our order. It came very quickly even in the run-up to Christmas. Beautifully made our only issue was that we decided on reflection that we had specified too low a height. Ryan was super accommodating and sorted it out entirely to our satisfaction. This is the kind of service one gets from a small, family business rather than the faceless furniture stores. Would not hesitate to purchase from them again or recommend them to others.

January 7, 2021
Rated 5 out of 5 stars

Forest & Fell

Ordered footstool for husband’s Christmas present. Arrived quickly - really lovely and well made. Thank you for brilliant service.

January 5, 2021
Forest & Fell logo

Reply from Forest & Fell

Thank you so much for your review and we're glad you like the footstool.

Rated 5 out of 5 stars

Amazing quality product

Amazing quality product!
Made to specification & delivered fast!

December 30, 2020
Unprompted review
Forest & Fell logo

Reply from Forest & Fell

Thank you, we're so pleased you love your order.

Rated 5 out of 5 stars

Ver pleased with the product

Ver pleased with the product, liked that you could select different material, easy to order and product matched our expectation so would recommend this company

December 12, 2020
Forest & Fell logo

Reply from Forest & Fell

Thank you for your order and kind review. We're so glad you like your order.

Rated 5 out of 5 stars

Beautiful quality

Lovely products. I am thrilled to bits with my two cushions. Beautiful quality.

December 8, 2020
Forest & Fell logo

Reply from Forest & Fell

Thank you for your review. We're glad you're thrilled with your new cushions.
Forest & Fell

Rated 5 out of 5 stars

Our order was more bespoke and I dealt…

Our order was more bespoke and I dealt with Ryan on the phone and he couldn’t have been more helpful. Once I sent my order through it was quickly confirmed , processed and dispatched.
The cushions are beautiful quality, very well made and exactly what we requested. I wouldn’t hesitate to recommend them. Thank you Forest & Fell 👏👏

December 8, 2020
Forest & Fell logo

Reply from Forest & Fell

Thank you so much for your lovely review and we're so glad you like your bespoke cushions.
Forest & Fell

Rated 5 out of 5 stars

Great service- quality product!

Easy ordering on the phone when the website wasn’t working properly- was given a discount because of the problem- great customer service! Cushions came quickly they’re fabulous- sooo pleased with them!

November 28, 2020
Forest & Fell logo

Reply from Forest & Fell

Hi Annette,
Thank you so much for your review and we're glad you love your new cushions.
Forest & Fell

Rated 5 out of 5 stars

Great product and looks superb

Great product and looks superb! Really pleased with this. Neat, compact and just what we were looking for.

October 15, 2020
Forest & Fell logo

Reply from Forest & Fell

Thank you for your review John, we're glad you like your new footstool.
Forest & Fell

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