Forest & Fell Reviews 

222
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handmade products, beautiful fabrics, and attentive customer service provided by the team. Buyers note that the ordering process is very straightforward, and items consistently arrive securely packaged right on schedule. People love the wide variety of customizable options available, ensuring their new furniture purchases perfectly match their living room decor. Some reviewers were not happy with occasional delivery delays and problems receiving their requested fabric samples. A few consumers mentioned experiencing a bit of a saga when trying to finalize orders and get items delivered.

What people talk about most

Product

Clients share positive opinions on product quality, expressing delight with well-made items such as custom... See more

Quality

Customers consistently note positive experiences with quality, highlighting excellent workmanship and... See more

Delivery service

People report positive experiences with delivery_service, expressing general satisfaction with prompt... See more

Service

Reviewers consistently report immense satisfaction with the service provided by the team. Consumers highlight... See more

Order

Reviewers highlight positive satisfaction with the order process, describing it as straightforward and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After searching through furniture shops in our area we had all but given up on our search for an affordable, well crafted, correctly sized foot stool. That’s when we turned to an internet search an... See more

Rated 5 out of 5 stars

I received my cube footstool this morning and am highly delighted, as it is just perfect. The fabric samples arrived by return, I chose the Harris Tweed that almost matched my sofas and I received my... See more

Rated 5 out of 5 stars

I came upon this website by chance when looking for footstool ideas. I loved the choice of sizes, feet type and most of all tweed material. I requested several samples and was sent a large piece of... See more

Rated 5 out of 5 stars

My order of cushions and a small footstool arrived last week. They are really stunning and just what we were looking for to complete our living room makeover. The detail to the items is completed to a... See more


Company details

  1. Furniture Manufacturer

Information provided by various external sources

Established in 2016, we’re a family run business built from our love of the British countryside. We’ve over 25 years combined experience manufacturing high quality furniture and soft furnishings so you can be sure all our products are designed and made with decades of knowledge and passion. All our products are hand made to order by us in our Derbyshire workshop using UK sourced suppliers wherever possible. We have a particular affinity towards the unique Harris Tweed from the Outer Hebrides as it embodies the true rural artisan spirit.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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4.9

All reviews

(222)

55 reviews in the last 12 months

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Rated 3 out of 5 stars

Nice item shame about the delivery method

We liked the item we received from Forest and Fell, but unfortunately they selected ParcelForce for delivery. Normally we won't place orders with companies who use Parcelforce, so sadly this will be our one and only order with Forest and Fell. The delivery information provided on Forest and Fell's website doesn't make it clear who they will use, but it just makes no sense to provide a good service then try to save a few pounds using a very sub standard delivery company.

August 5, 2025
Unprompted review
Forest & Fell logo

Reply from Forest & Fell

Hi John,
Thank you for taking the time to leave us a review. I’m so glad you like your new footstool although I am a little disappointed you have only left us 3 stars due to sending your parcel via Parcelforce.
We do use a variety of carefully selected couriers depending on the parcel size, none of which we choose based solely on cost. We have used Parcelforce very successfully for numerous years and it’s very rare we have had any issues with delivery in that time. I do appreciate that some areas can be worse than others for some delivery companies and we are more than happy to discuss delivery options and services with any customers before their order is placed or dispatched. I did also note that your order was delivered on time with the Parcelforce 24 next day service.
As a small business we pride ourselves on our 5 star reviews. We’d love if you would still consider placing another order with us in the future and we’re always open to discussing using a different delivery service if necessary.
Kind Regards, Ryan

Rated 5 out of 5 stars

Forest and Fell footstool.

We ordered the footstool which came within seven days. The quality is first class and suits our needs perfectly.
We would definitely order from this Company again.

July 12, 2025
Forest & Fell logo

Reply from Forest & Fell

Thank you Judith, I’m so glad you love your new footstool.

Rated 5 out of 5 stars

Cushions, the finishing touch

The cushions are beautifully made and in the fabric which matches the two footstools that I purchased from Forest and Fell. Thank you to Ryan and his expert team for.

July 2, 2025
Forest & Fell logo

Reply from Forest & Fell

Thank you for your kind review and your orders, we hope you enjoy them as much as we did making them.

Rated 5 out of 5 stars

Excellent service

Excellent service, from ordering to delivery. Excellent communication once order was placed. Delivery was within expected dates well done would not hesitate to purchase from you again.

June 12, 2025
Rated 5 out of 5 stars

Footstall Harris Tweed

Quick and easy ordering. No hassle. Good quality foot stall. Arrived quicky and well packaged. Really good company to purchase online from.

February 22, 2025
Rated 5 out of 5 stars

Excellent bed.

Have been trying to find a tough bed for my cavalier as his sister(dachshund) has demolished three! So far, no attempt at destroying this one and my cavalier loves it.Excellent quality beautifully made bed, highly recommend.

February 7, 2025

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