Forest Garden Reviews 

22,773
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 5,674 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent delivery service, noting timely arrivals, helpful communication, and convenient tracking options. People consistently highlight the delivery staff for their politeness, friendliness, and willingness to go the extra mile, often carrying items to specific locations. Many consumers are also satisfied with the product quality, describing items as sturdy, well-made, and accurately described. However, some people mentioned issues with product quality, reporting warped panels, noticeable gaps, and flimsy materials. Reviewers also noted instances of splits in the wood and defective components upon delivery, with some products not being fit for purpose.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the helpfulness and friendliness of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising delivery drivers for their helpfulness,... See more

Product

Customers consistently note positive experiences with product quality, with many praising items like... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service from delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers praising products like trellises,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from my delivery driver. Phil. S, live in a village lane that’s very narrow, couldn’t park close by, so carried my shed from the road, and up some stone steps into my front garden,... See more

Rated 5 out of 5 stars

Kevin delivered our shed yesterday only a few days after we purchased on line with Forest Garden. Kevin was on time and carried each piece from his truck and stacked them neatly at the bottom of our... See more

Rated 5 out of 5 stars

Brilliant service throughout from ordering to delivery. A very nice lady contacted me to arrange the delivery at a time and date to suit. Loved the option of tracking delivery and arrived as predicted... See more

Rated 5 out of 5 stars

Kept updated from start to finish. Delivery guys Phil S and James so helpful and polite, they carried my trellis into the back garden , nothing was too much. Lovely to have friendly delivery staff... See more


Company details

  1. Garden Building Supplier

Written by the company

At Forest, we know a fair bit about fences; And sheds for that matter. In fact, we’ve been the UK’s leading and most trusted manufacturer and distributor of quality wooden garden products for over 50 years. Today, you’ll find our range of garden buildings, fencing, decking and decorative structures for sale across many sites online and in over 3,000 retail stores. From the forest to the doorstep – we’re a vertically integrated business We’re proud to be a British company using sustainable, British timber. The majority of the timber we use is grown and felled from managed UK forests across Scotland. After felling, the timber is cut and processed in our nearby sawmill and taken to our manufacturing operation in rural Worcestershire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

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Replied to 85% of negative reviews

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4.8

All reviews

(22,773)

5,290 reviews in the last 12 months

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Rated 5 out of 5 stars

Hartwood Life Time 10' x 6' Overlap Pressure Treated Pent Shed

Ordered the shed through Shed.co.uk. I got an email with components list the same day as the order confirmation. 5 days later, they emailed to say it would be delivered 5 days later.

Graham W., the delivery driver, was very friendly and helpful, preempting my request by asking if I wanted everything carried to the garden. All sorted in rapid time.

Now all I need to do is build it 🫣

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Shed Review

Phil Haywood was my delivery guy. Turned up on time and was super helpful. Was very warm and friendly too. Great service from start to end,. Would use it again and recommend it to anyone.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Good products and careful delivery

Good products at a decent price. Delivery was excellent. Phil Haywood went the extra mile (or metres) to leave the fencing exactly where I needed it. Altogether a good experience.

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY A FOREST GARDEN SHED!

DO NOT BUY A FOREST GARDEN SHED!

They are sending out sheds, which they know are defective (they will tell you otherwise).

We purchased a 10x8 shed back in September 2025. We paid an additional £400 for the installation, and for that they sent out one man trying to build a 10x8 shed on his own, which he botched from start to finish. He climbed onto the roof to tack down the felt, which split from his weight and dislodged the beams. The apex panels are faulty (again I have been told that Forest Garden are aware of this, even though they are not admitting it). The floor was not fitted correctly, to a point where the panels were floating on thin air. The wood had degenerated within a matter of months, warped. The door frames were not fitted correctly, and so many other faults.

I contacted Forest Garden, showed them a video and they immediately agreed to send a replacement. What they sent was the same flawed panels. Basically, they are selling sheds which are not fit for purpose. The installers arrived today and told me that upon checking the new shed which had been delivered the apexs and panels were also defective. So they would be pulling down one faulty shed faulty and replacing it with another faulty one.

Now we have to wait for Forest Garden to contact the retailer buyshedsdirect.co.uk, to confirm a collection of 2 not fit for purpose sheds, only then will buyshedsdirect.co.uk will then issue a refund.

If you want your garden to resemble a timbers yard, buy from Forest Garden. If you want to waste many hours on the telephone, buy a Forest Garden shed.

Update to Forest Garden's response:

Yes you acted very quickly. You sent out another duff shed with exactly the same issues as the original one! Your quality control is non-existent and you left my garden looking like Steptoe's junk yard. Regarding your communication, I had to chase and chase for all communication. You send out highly ambigious and confusing notifications. I can see that the poor reviews are starting to stack up. Just waiting now for the change in company name.

My review is 100% honest and nothing less than you deserve. A waste of my money and an even bigger waste of my time.

July 27, 2026
Unprompted review
Forest Garden logo

Reply from Forest Garden

Hi Paul,

Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you have experienced with both your shed and the installation service.

We understand how frustrating it must have been to invest in a shed only to encounter multiple problems throughout the process.

Our team acted promptly in arranging a replacement, we are very disappointed to learn that the replacement product did not meet the expected standard. We fully recognise it is upsetting to then be faced with further delays and inconvenience when you were expecting a resolution which is what we were striving for too.

We sincerely apologise for the time and effort you have had to spend pursuing this matter and for the disruption caused. This is clearly not the level of product quality or customer experience we aim to provide.

Kind regards,
The Forest Garden team

Rated 5 out of 5 stars

Great delivery. Helpful and kind.

I took delivery of two wooden planters with trellis this morning. I was a worried they would be left near my front door which would have made life very awkward for me. But delivery driver Kevin was happy to take them round the back of my property and place them exactly where I wanted. Massive problem for me was averted because he was so kind and helpful. Great delivery experience.
Also he was more than willing to fix the trellis parts for me had I had a drill available. Couldn’t wish for more. It will definitely encourage me to go back to this company again.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company, Delivery and Driver !!!!

Excellent, always sceptical when using a new online company. Fantastic communications; I got an update on delivery - delivered today when they said they would deliver. The driver who delivered it was Kevin R, and what a lovely man; nothing too much trouble and brought it round the side and into the garden. Thank you

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience , earlier than expected and very friendly and helpful delivery guy: Graham W. He kindly put the delivery in the garden for me. Much appreciated!

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Just had my shed delivered by Penko and…

Just had my shed delivered by Penko and Ed, 2 lovely guys, turned up exactly on time, and were very careful unloading and putting the shed exactly where I wanted it, nothing was to much trouble for them, highly recommend this company

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was quick and efficient

Delivery was quick and efficient, with Steve M giving helpful tips along the way for things to help with the construction of the shed. It wasn't just a rush to get to the next job ASAP, which makes a difference

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very good priced sheds

Very good priced sheds, Delivery on time Chris and Mark very polite helpful and friendly went through instructions to help when assembling, nothing was too much trouble for them

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Trellis panels delivered excellent service

Ordered 4 trellis panels - great quality, good price, and delivery driver Shaz was super helpful too. Very good comms from the Company about delivery arrangements, and Shaz turned up exactly on time. Definitely recommend.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service and brilliant product

Honestly cannot recommend enough. This is the first time we have put a shed up and honestly it was so easy and all the thanks should go to Roy T. He meticulously set each piece out on our drive to make it easier for us to construct later that day. He was so professional and a real credit to Forest Garden. Thank you so much Roy T. The shed it self is fantastic and exactly what we needed!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

10'x 10' T&G Shed Delivery.

My 10' x 10' shed was delivered directly to my door by Andy L . He was extremely courteous and off loaded the shed and stacked it very tidily where i had asked him to put it, The shed is of good quality and well made and the service by Andy was fantastic, all in all a great shed with great service, which is rare these days. Many thanks to Forest Garden and many thanks to Andy L.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Happy with quality and service

Great communication with regard to the order and delivery timescales etc. Happy with the quality of the fence panels. The delivery drivers were lovely (James and Cristian C), very polite and happy to carry the items into the garden for me. Thank you L R Gascoigne

July 26, 2026
Unprompted review

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