Morgan & Morgan Reviews 

170
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were let down by their experience overall. Many people reported poor communication, stating calls and messages were rarely returned, making it difficult to get updates or speak with their legal team. This lack of contact often left them feeling uninformed and frustrated. Customers frequently mentioned the firm often declined cases deemed too complex or not financially significant enough for them to pursue. Several reviewers also described the service as unprofessional, citing issues with rude staff and incompetent paralegals. However, some customers noted positive interactions, with specific staff members treating them with respect and kindness.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers expressing dissatisfaction with the professionalism... See more

Claim

People report negative experiences with claim, often feeling their initial understanding was not met... See more

Service

Reviewers express widespread disappointment with the service, with many feeling that the firm is focused on... See more

Customer service

Customers had negative experiences with customer service, often reporting poor communication and a lack of... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over unreturned calls and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very poor communications with my lawyer. I had better communications with the legal aid then with the so-called lawyer that was assigned to me. Big disappointment in this firm. Can't speak for other... See more

Company replied

Rated 1 out of 5 stars

This law firm is very UNPROFESSIONAL and CARELESS. They NEVER return your calls or text messages, it is a waste of time. They promised you they will go above and beyond with your case and it goes c... See more

Company replied

Rated 1 out of 5 stars

We were led to believe that Morgan and Morgan was top law firm. That they handled not just injury cases but medical malpractice. This seems not to be the case unless it is a "slam dunk". My husband... See more

Company replied

Rated 1 out of 5 stars

Seven months after agreeing to pursue my case, the Louisville office kicked me to the curb. No one answered their phones, making it impossible to talk to the attorney. They are cherry pickers.... See more

Company replied


Company details

  1. Law Firm

Written by the company

Morgan & Morgan has recovered over $5 billion for our clients in 30 years. More than 500 lawyers in 50 cities. Get your free consultation today.


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1.5

Bad

TrustScore 1.5 out of 5

170 reviews

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1.5

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(170)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

Morgan and morgan law firm is terrible!

Morgan and morgan took my case in for 7-8 months and dropped me out of nowhere. They have to be the worst law firm ever!
Never again will i call them.

May 30, 2025
Unprompted review
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Reply from Morgan & Morgan

Billy, thank you for sharing your feedback. We’re sorry to hear that you’re disappointed with the outcome. After a thorough review, our legal team determined that we were unable to continue with your case, and we understand how frustrating that can be. We appreciate the time you spent with us and will use your feedback to continue improving the experience for future clients. Client Experience Department

Rated 1 out of 5 stars

I had a serious facial injury and…

I had a serious facial injury and Morgan took on my case. Had me sign a contract with them but after a week of wasting my time with them they backed out because it wasn’t enough money for them to pursue my case so they dropped me.
FOR THE PEOPLE? Balony. They are your typical greedy attys who only take on the big easy money making cases. Find another firm!

February 14, 2026
Unprompted review
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Reply from Morgan & Morgan

We’re sorry to hear about your experience, Dina. Your feedback is important to us, and we strive to provide the best support for all clients. Please know that we take your concerns seriously and will work to improve our services. Thank you for sharing your thoughts.

Rated 1 out of 5 stars

Whatever you meant my wife

Whatever you meant my wife. Call it better case referring to a hepatitis C that she contracted.. from one of her medical treatment at a medical facility.. we reached out to
Morgan /Morgan office never returned our call and spell over 3 months... for another attorney took our case

December 12, 2025
Unprompted review
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Reply from Morgan & Morgan

Hi Anthony, we're truly sorry to hear about your experience. We take communication seriously and want to understand what happened. Your feedback is important to us, and we’ll work to improve our processes. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Do not get yourself caught up in their emotional radio ads like I did.

I called M & M about a month ago, don't know the exact date. My problem was very simple. My husband went into the hospital for pneumonia and came out 8 weeks later with brain damage. He no longer speaks, does not walk, will NEVER be the same again, that is the simple version. I explained as much as I could to the phone rep. To my amazement I did not even get as much as a phone call, no communication whatsoever. A one minute explanation or communication from a human being would have been nice.

January 9, 2026
Unprompted review
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Reply from Morgan & Morgan

Thank you for sharing your feedback. We are sorry to hear about the interaction you experienced. We were unable to locate a file based on the information provided, but we would be more than happy to look into this matter further.
We are always evaluating our practice areas and processes, and we apologize for any inconvenience this may have caused. Please know our firm also reads through reviews carefully and we take feedback seriously. If there is something specific you would like to discuss with our firm, please do not hesitate to reach out. Take care. – Client Experience

Rated 1 out of 5 stars

After 3 months of back and forth…

After 3 months of back and forth voicemails and texts they dropped me due to “not getting the required treatment”. I got the MRI that they wanted me to get. I got in with the neurologist that I can’t afford on my own. I was waiting for the neuroradiologist to read the MRI. I told my case manager, Brooke, this but got no response and then the next day got a call that I was being dropped. I think it’s because when they put my MRI results through “their machine that reads it” I informed Brooke that it was wrong. She was trying to tell me stuff about my spine when I had a brain MRI. So sorry Brooke that I called you on your BS and wouldn’t let you lie about my medical condition to get more money.

February 10, 2026
Unprompted review
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Reply from Morgan & Morgan

Hello Kylie! Thank you for sharing your experience. We’re sorry to hear how frustrating this process felt for you, and we understand how disappointing it is when communication doesn’t meet expectations. While we can’t discuss case details publicly, we appreciate you bringing this to our attention and will be reviewing your feedback internally. Client Experience Department - cx@forthepeople.com

Rated 2 out of 5 stars

Had a fall 3 weeks ago

Had a fall 3 weeks ago. Wanted to speak to a lawyer. No one ever called to help me waste of time. False help

January 2, 2026
Unprompted review
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Reply from Morgan & Morgan

Kathy, thank you for sharing your experience, and we’re sorry to hear you didn’t receive the support you were expecting. We searched our system for your information but were unable to locate a record, which makes it difficult for us to look into what happened. We understand how frustrating this must have been and regret any inconvenience you experienced. Please reach out to us at CX@forthepeople.com so we can assist further. Client Experience Department

Rated 1 out of 5 stars

DO NOT USE, HORRIBLE SERVICE! DO NOT USE!

Wow I wish I saw these reviews before I hired this very low quality firm! They were only able to recover me 12.5% of what was on the table! They were not willing to fight! I was rear ended . Because there wasn’t significant damage to the vehicle they settled on the 3rd offer, which was only $500 more than the first! Yet my injuries were very serious! Then my 2nd rear end case has to go to litigation and they just told me they are not willing to fight for me! Cool I’ll call Jason Stone in MA. M&M firm is all talk no action! They only want the easy money cases. Yeah it’s “FREE” when you’re not doing anything! Never spoke with my attorney. Thankfully the guy Luis was very professional, and I know his hands are tied. He needs to open his own firm. He will be a good lawyer! But PLEASE CALL YOUR LOCAL ATTORNEYS. Stay away from this “too big to fail” joke of a firm! All you see is the owner advertising his easy made billions of dollars. Horrible firm MORGAN & MORGAN not for the people, more like for the easy dollar! If I could not even give them that one star I would! Zero stars. More like a pile of poop!

Notice how when they respond to people’s reviews they only call the people by their first name when it’s a positive! All negative reviews are most likely AI Generated responses. Let’s see what they write me?! You know because “Sorry” is the new make everything better! “Sorry” makes all their incompetence just go away! Morgan & Morgan “NOT” for the people!

Just like I said AI generated responses. Even their replies are not genuine!

January 12, 2026
Unprompted review
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Reply from Morgan & Morgan

We appreciate your feedback. and we're truly sorry to hear about your experience. Your concerns are important to us, and we take them seriously. We strive to improve our services and ensure our clients feel supported throughout their cases. Thank you for sharing your thoughts.

Rated 1 out of 5 stars

Poor communications

Poor communications, you have to prod them like cattle otherwise you don't get updates. Paralegals are incompetent, giving direction to give information to opposing counsel that could jeopardize case. They had me come into Bradenton office to sign settlement papers and when I got there no one knew anything. They have had my settlement check for over 30 days, promised I would have it by Christmas and now its 1-13-2026 and no one will answer me when they plan to give me my check. I am about to sue them! Every lawyer under the sun is working under this large network, no longer a family business that cares! They are like the big box stores, a pile of crap! They are not "For the People" Save your money and try a smaller group like Farah and Farah.

January 13, 2026
Unprompted review
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Reply from Morgan & Morgan

We’re truly sorry to hear about your experience, Darren. Communication is crucial to us, and we appreciate your feedback. We’re committed to improving our processes to better serve our clients and ensure they feel supported throughout their journey. Thank you for sharing your thoughts with us.

Rated 1 out of 5 stars

I contacted Morgan and Morgan for a…Medical Malpractice/Neglect Claim

I contacted Morgan and Morgan for a Medical Malpractice/neglect case. I answered the questions of the intake person and after only receiving about 5% of the information, I was told they could not accept the case. As a retired RN, I am fully aware of the failure of the facility involved to provide basic care which resulted in a harmful injury that is delaying my husband's rehab from an Orthopedic injury. They advertise that they are "For the People" but obviously they are "For the money". I do not have a million-dollar case and the money is not important to me. It is more important that the hospital involved realizes that we, their patients, are not going to accept substandard care anymore. If I had not intervened numerous times during his 8 day hospitalization, my husband likely would not have lived.

January 10, 2026
Unprompted review
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Reply from Morgan & Morgan

Thank you for sharing your experience, and we’re truly sorry to hear about what your husband went through. After reviewing the initial information, our team determined that we were unable to move forward with the case. We understand how disappointing that decision can feel, especially given the seriousness of your concerns. While some matters fall outside the criteria our firm is able to pursue, that does not diminish the importance of the issues you’ve raised. We sincerely wish you and your husband the very best moving forward. Client Experience Department - cx@forthepeople.com

Rated 1 out of 5 stars

Never Responded

I reached out to them about a work accident case. After giving all the details, I was told someone would contact me within a week. Two weeks later and nothing, I called again. I got the same response: Someone will contact you within a week. I gave up! Totally unprofessional.

December 1, 2025
Unprompted review
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Reply from Morgan & Morgan

We apologize for the frustration you experienced, Jeannine. Your feedback is important to us, and we take your concerns seriously. We're reviewing our processes to ensure better communication. Thank you for bringing this to our attention, and we hope to improve your experience in the future.

Rated 1 out of 5 stars

A year and a half and theyve done little to nothing on my car accident case.

I have a simple car accident case. Since June 2024. I only spoke with an attorney once, maybe, twice. From the beginning, there was little to no movement. A paralegal was in charge. I was never advised how to proceed, what to do. Nada. About 3 months ago, a new paralegal took over the case, who seems to want to move the case along, but the attorneys have done nothing yet. Also, issues I should have been advised about, I was not. They run big advertisements but take your small cases to someone who will give you the proper time and effort. Thinking of filing a complaint soon.

November 27, 2025
Unprompted review
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Reply from Morgan & Morgan

Hello,
Thank you for sharing your experience. Please provide your full name and contact information so we can locate your file and follow up directly.

Sincerely, Client Experience Department
cx@forthepeople.com

Rated 5 out of 5 stars

They always treated me with respect and…

They always treated me with respect and kindness.
I didn't try to pester them as some people might, but I know anytime I asked about the progress of the case they replied promptly. They were always very forthcoming about the potential results. In the end I am very confident they did everything under their power to get me the best settlement.

October 30, 2025
Unprompted review
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Reply from Morgan & Morgan

Hello Larry, I wanted to take a moment to personally thank you for your lovely review. Your satisfaction is our top priority, and your feedback truly makes our day. We wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Client Experience

Rated 1 out of 5 stars

Seems To Be A Referral Company Not Actual Legal Firm

I called with a simple open and shut case. Was rear ended and the other driver was at fault. Morgan and Morgan said case did not qualify for them but they could refer my case to a sister company. called them again with another simple open and close case. I was involved in a head on collision where the other driver was found to be at fault. Again case did not qualify for them to pursue and again they would refer me to a sister company. I got a feeling they make their money on referrals and noy actually trying cases.

November 20, 2025
Unprompted review
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Reply from Morgan & Morgan

Thank you for sharing your feedback. We understand how frustrating this situation must be for you. Please know that these decisions are never taken lightly, as many factors go into determining whether we can proceed with representation.
We appreciate you taking the time to reach out and share your experience. We wish you the best moving forward.
-Client Experience Team

Rated 1 out of 5 stars

I was referred to morgan and morgan…

I was referred to morgan and morgan from Price Benowitz. A girl from M&M called me and told her that i was discriminated against retaliated against wrongful termination, a and a hostile work environment. Defamation of character too but that is civil matter and I'll be doing that soon. After reading all these reply I will go elsewhere. This would be such a Big WIN fir a lawyers Firm.

The intake person could hardly speak english.And i'm wondering if their operators or consultation, people will live in a different country.And are writing down something other than what i'm telling them, or whoever. You would think that they would want to go after the veterans' affairs.Because they're such a big outfit and millions and billions of dollars. I don't understand this at all.If it was a conflict of interest, then why don't they just tell me that if it's because I don't know.I mean, i've been this grip made to do things that normal people could not do.I'd taken just an ibuprofen, but anyways, I just I don't understand why they didn't take my case.All right, peace out.And you guys went into all your better and what you're out there.Thank you.

Linda Kirwan

August 5, 2025
Unprompted review
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Reply from Morgan & Morgan

Hello Linda, thank you for taking the time to share your feedback with us. I'm sorry to hear that you did not feel that our firm was able to convey what we stand for. We do not turn down cases lightly, and please know that while our firm was unable to assist you, this does not mean your claim lacks merit. We value your feedback and will address this internally to ensure better service in the future. Take care. -Client Experience

Rated 1 out of 5 stars

My daughter was in a horrible accident

My daughter was in a horrible accident, and I reached out to this firm because they seemed big and capable of getting the job done. From my first interaction, I felt uneasy, bullied, and intimidated. I lost my job to care for my daughter, received a smaller settlement that only covered back bills and reimbursements, and by October, I was evicted and had my car repossessed because no money was coming in for my family. I’m living wherever I can, with no money to offer, but I still manage to get my daughter to her many weekly appointments. I asked M&M for an advance and explained my situation, but the case manager, Vontae, told me to just deal with it. He later offered a bogus solution and told me to call Claim Angels. Claim Angels approved me for $5,000, then claimed they didn’t service NC. I’m certain Morgan & Morgan had something to do with that, especially since I found out they do service NC. I called early the next morning and was told I’d get a call back, but by 11:17, I’d heard nothing, even though I’d been approved the day before. I reached out to attorney Barrett, who told me they weren’t affiliated with Claim Angels and called it trickery. He said they don’t like cash advances because of the interest rates. I explained my urgent situation, but he didn’t seem to care. Then he asked to speak to my minor child, who almost died in the accident and is now depressed—it’s all too much. I asked if I could seek pre-settlement funding elsewhere, and he said yes, but in the same breath tried to discourage me again because they don’t like advances. This isn’t about them—my $5,000 monthly income is now $0, and they’re speaking to me as if I’m relying on government funds when I’ve always worked very hard. I need representation that truly cares about my entire situation. I’m completely flabbergasted at the lack of professionalism

November 19, 2025
Unprompted review
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Reply from Morgan & Morgan

Hello,
We’re very sorry to hear about your difficult experience and the challenges you and your daughter are facing. We’d like the opportunity to look into this further and address your concerns directly. Please provide your contact information so that our team can reach out to you.
Client Experience Department - cx@forthepeople.com

Rated 1 out of 5 stars

My Experience with Morgan & Morgan

I reached out to Morgan & Morgan regarding a serious workplace injury and discrimination case. Over the course of several conversations, I provided all requested information—including the name of my employer—multiple times to three different representatives. Despite my repeated efforts to cooperate and supply details, I ultimately received a generic response stating that Morgan & Morgan was unable to represent me and that no firm in their network could handle my case.

This experience was extremely disappointing. The process felt disorganized, repetitive, and ultimately unhelpful. For a firm that advertises itself as “For The People,” I expected a much higher level of support, clarity, and commitment. Instead, I was left with no guidance, no representation, and wasted time.

To make matters worse, during the many times I was kept on hold, I repeatedly listened to their advertisements claiming how much they care about people, that all cases must be handled by them, and that they are the very best in class. My actual experience was the complete opposite of those promises.

In my view, Morgan & Morgan’s handling of my case was ineffective and provided no real value. I hope they take this feedback seriously and improve their intake process, communication, and follow‑through so that future clients do not face the same frustration.

November 11, 2025
Unprompted review
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Reply from Morgan & Morgan

We genuinely appreciate your feedback, Rauf. We're sorry to hear about your experience and understand how frustrating this must have been. Your concerns are important to us, and we will use your comments to improve our intake process and communication moving forward. Thank you for sharing your thoughts.

Rated 1 out of 5 stars

Four Years Later

Four years after I signed with Morgan & Morgan, I settled my case. My case was passed to a total of four attorneys. Each time, the new attorney's paralegal would call & request my information, again. I rarely received phone calls, texts or emails, from anyone. I had to initiate contact. Then, I spoke only to (various) "helpers". I was asked, more like expected & coerced into, signing an authorization to settle for way less than I was quoted by attorney. The attorney who I went to deposition with, lied during depo! Mediation was a joke. My two attorneys made me feel almost ashamed to want to go to trial. Stating my witness was not credible. I did not see a counselor for any punitive damages. And because of my age, xrays showed arthritis... which is what the physician wrote in medical exam notes. Yes, I had to attend an exam, four years later! I was shocked & angry. Attorneys started mediation high, & eventually I was forced to settle for amount on authorization attorney had me sign. I have never felt so used, angry & embarrassed. Never, ever, will I recommend Morgan & Morgan.

June 5, 2025
Unprompted review
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Reply from Morgan & Morgan

Susan, we’re truly sorry to hear that your experience did not meet your expectations. While we have worked diligently on your case over the years, we understand that the process and outcome left you feeling disappointed and frustrated. Your perspective matters, and we empathize with the fact that this journey was not to the standard you deserved. Client Experience Department – CX@forthepeople.com

Rated 1 out of 5 stars

Broad brushing the truck industry.

Morgan says in his ads, that truck drivers are driving all hour's days and night and are a danger on the roads. Morgan also says the truck is a killing machine. Any vehicle on the road is a killing machine.
I am a CDL.A Commercial driver and have over 2.5 million accident-free miles over a 30-year career.
Most truck driving companies in today's time have a Qual-Com computer installed in their trucks. This device monitors time, distance, stops, and hours availably for a 24-hour period. When the driver gets close to running out of hours for the day, the system communicates to the driver how much time is left. A driver can work 14 hours in a 24-hour period. 11 hours driving and 3 hours working/not driving. When the driving hours run out, the truck will go into Limp/Mode and will not travel over a speed of 5 mph. The computer also sends a message to the dispatcher that you have run out of time. The computer resets after the 24 hours have runs its course. So, Morgan is wrong when he makes his ad about the trucking industry.

October 19, 2025
Unprompted review
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Reply from Morgan & Morgan

Thank you for sharing your perspective, Russell. We appreciate your decades of safe driving and the insight you’ve provided into modern trucking safety protocols. Your feedback is valuable, and we’ll make sure it’s shared with the appropriate team. Client Experience Department - cx@forthepeople.com

Rated 1 out of 5 stars

Afraid to work

For ALL to read, beware!! My wife was rear-ended by some hillbilly trucker, at first Morgan was all over it, then they realized that there was no witness to this, they ran away from the case. IF IT IS NOT A LAYDOWN CASE ,ANOTHER WORDS,IF THEY HAVE TO DO ANY WORK AT ALL, THEY WILL NOT TAKE YOUR CASE. A bunch of lazy creeps! Go elsewhere.

September 7, 2025
Unprompted review
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Reply from Morgan & Morgan

Thank you for sharing your feedback. I understand your concerns, and I’m sorry to hear that your experience wasn’t what you had hoped for. Please know that we evaluate each case carefully and consider multiple factors when determining whether we can proceed. While we aim to offer the best service possible, we understand that every client’s experience is unique. We appreciate you sharing your perspective, and if you have any further questions or need assistance, don’t hesitate to reach out. -Client Experience Team

Rated 1 out of 5 stars

POOR TIMELY PERFORMANCE

Our auto accident case started on September 19, 2023. On March 28, 2024, a legal representative of M&M confirmed bodily injury coverage with the insurance company. We had 3 different legal teams assigned to our case during the time frame. We were told a court date would be set for February 2026. On June 24, 2025, we were informed that M&M declined to represent us any further in this case. The reason was that the defendant was not named on the insurance policy. It took 15 months to determine this information. During the entire process M&M gave us hope that our claim would be successful and that we would be able to pay for future medical treatments. To have that hope taken away after such a long period of time is difficult to accept. After receiving the notice of cancellation form M&M we were invited by the attorney to ask any questions, which we did. To date we have yet to receive a response. The case number is #14878380. We also responded several times via the email address for complaints to M&M at their posted email address.
Name: Donald Police

September 3, 2025
Unprompted review
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Reply from Morgan & Morgan

Thank you for sharing your experience. We’re genuinely sorry to hear that you’re feeling disappointed with how things have unfolded. Your concerns are valid, and we take feedback like this seriously. We understand that legal matters can be complex and emotionally challenging, especially when expectations around compensation and resolution aren’t met.

Without your full name, we can’t locate your case. If you’re open to it, please email us at cx@forthepeople.com so we can address your concerns.

Client Experience Department

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