Fortresslearning Reviews 1,870

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and genuine desire to assist, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, along with quick response times to questions and feedback. The service provided is often described as excellent, with consumers noting the efficiency, ease of their overall experience, and well-structured, user-friendly course materials that are easy to follow. However, some people mentioned that while the self-paced nature of the course was beneficial for flexibility, a few more face-to-face workshops would have been helpful.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their approachability,... See more

User experience

People report positive experiences with user experience, highlighting the flexibility to complete training at... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the supportive and... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of... See more

Service

Customers had positive experiences with service, often describing it as professional and outstanding.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the support from our instructor Richard Gietman to help me complete my TAE40112 Cert 4 in Training & Assessment. The course was well structured, the online sessions were... See more

Company replied

Rated 5 out of 5 stars

I attempted this course before but gave up, never reaching my goal. Then I heard about Fortruss Learning. I was surprised by the encouragement and motivational support I received. My questions were pr... See more

Company replied

Rated 5 out of 5 stars

The people are fantastic. The only times I really struggled with my training was when I was too stubborn to ask for help. The assistance offered by the staff won't give you answers but are exc... See more

Company replied

Rated 5 out of 5 stars

Easy to follow and well organised training. Quick responses to question and feedback and prompt return of grades. I now have a much better handle on assessing and related areas. Thanks Fortress Learni... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Trainer has been very supportive and…

Trainer has been very supportive and responsive throughout the course. The online self learning materials are also very good and thorough.

October 2, 2024
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Reply from Fortresslearning

Hi Rita,

Thank you for taking the time to provide such lovely feedback. It was great working with you toward your new qualification and I am glad you enjoyed the process. All the best in your new career.

Warm regards,
Brian

Rated 5 out of 5 stars

Painless and good service

September 30, 2024
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Reply from Fortresslearning

Hello Fay,

Thank you for taking the time to leave your review. RPL Can be painless when you have the evidence. I wish you all the best with your Training and assessing endeavours.

Regards,
Deb : ))

Rated 5 out of 5 stars

From my first contact with…

From my first contact with Fortesslearning...
I always felt supported, listened to and guided with any query. All staff were available if I needed to ask questions and were knowledgeable. I can't thank them enough for their support through my time of upgrading my qualification. Kind regards to you all for your support.

October 3, 2024
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Reply from Fortresslearning

Dear Robyn.

Thank you for your kind review. We are so thrilled that you were pleased with our service. Congratulations on completing your Upgrade.

Kind regards,
Deb

Rated 5 out of 5 stars

Upgrading my TAE Cert IV Training and…

Upgrading my TAE Cert IV Training and Assessment was straightforward with great support from staff. Everyone I spoke to were very helpful and organised. The trainers were very knowledgeable and encouraging throughout the training. I would and have already recommended Fortress Learning to friends and colleagues!

September 26, 2024
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Reply from Fortresslearning

Dear Matt,

Thank you for taking the time to leave a review. You worked hard to complete your Upgrade and are now fully qualified again. Congratulations. - Deb :DD

Rated 5 out of 5 stars

Training through Fortress

The enrolment process at Fortress was easy and very streamline, they were honest in what the cost would be and there was no pressure. They offered a payment plan which made it affordable. I was introduced to my trainer Jayne who was fantastic. Jayne was really good at responding to emails and made things clear of what needed to be done. We had regular meetings online to go through my work, which made it easy. I would highly recommend Fortress for any learning as they were always there to help, it made it easy going at my own pace, and they were always super friendly.

September 20, 2024
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Reply from Fortresslearning

We're so pleased to hear that you had a great learning experience with us. Your positive feedback means a lot.

Congratulations on achieving your Diploma of VET! Your hard work and dedication have paid off and it was great working with you. We wish you every success in your future endeavours.

Warm regards,
Jane

Rated 5 out of 5 stars

Top Trainer…

A very helpful Trainer who was very patient and willing to explain anything which I needed clarification.

September 19, 2024
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Reply from Fortresslearning

Dear Neal,

Thank you for your kind review. Congratulations on completing your Upgrade.

Regards,
Deb Thomas : ))

Rated 5 out of 5 stars

Thank you it was a trying time as I had…

Thank you it was a trying time as I had little chance to get into it properly due to work commitments. However a very enjoyable experience, challenging at times. But the overall experience was awesome. I am hoping to get into a TAFE but currently there are no jobs available close enough to where I live. Thanks again.

September 18, 2024
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Reply from Fortresslearning

Hi Derrick,

Thank you for taking the time to provide such good feedback, we really appreciate the effort. I enjoyed working with you toward your new qualification and hope you get a lot of benefit from it in the future.

Warm regards,
Brian

Rated 5 out of 5 stars

Really great support from Deb when…

Really great support from Deb when doing my TAE via correspondence will definitely recommend Fortress

September 16, 2024
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Reply from Fortresslearning

Dear Justin,

Thank you for your kind review. We wish you all the best with your career in Training and Assessment. : Deb : ))

Rated 5 out of 5 stars

Having participated in many courses…

Having participated in many courses over the last 25 years, many of which were boring, unsupportive and did not meet the expectations and criteria.

Fortress Learning on the other hand provided an online course that was easy to navigate, backed up the program with excellent learning resources, provided the ability to practice learning on line and gauge your progress.
The assessment process on submission was always prompt and feedback positive and encouraging.

Their personal support was fantastic and my very deepest thanks to Emma who was always there to guide me, provide encouragement and above had time for a personal chat.

Thank you very much for allowing me to regain my Cert IV TAE16

September 19, 2024
Unprompted review
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Reply from Fortresslearning

Alex, the pleasure was entirely ours. You faced and overcame personal challenges and circumstances to demonstrate such experience, calmness and dedication in completing your course. This attitude to life and attitude to being the best facilitator you can be does speak volumes about the type of person you are and I shall miss our calls very much. You are an inspiration to me and I am sure many others, Alex. Stay in touch and wishing you all the very best for the future both personally and professionally.

Warm regards,
Emma and the Fortress Team

Rated 5 out of 5 stars

Great communication from start to…

Great communication from start to finish.
Help when I needed it.
The only downside was the time waiting for assessments to be marked.

September 19, 2024
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Reply from Fortresslearning

Thank you for your kind words and 5-star review, Alan. We're pleased to hear that you were satisfied with our communication and support throughout your training.

Congratulations on achieving your Diploma of VET! Your hard work and dedication have paid off.

We do strive to mark assessments sooner than our 4-business day turnaround time, but unfortunately, it’s not always feasible. We appreciate your understanding and glad to hear that this didn't negatively impact your overall experience.

Thanks,
Jane

Rated 5 out of 5 stars

Brian Uren could not fault him

Brian Uren could not fault him. Fantastic service and great knowledge.

September 17, 2024
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Reply from Fortresslearning

Hi Dave, thank you very much for taking the time to provide such great feedback, I really appreciate it. I enjoyed working with you to achieve your new qualification and hope that you get great benefit from it in the future. Cheers, Brian.

Rated 5 out of 5 stars

I really enjoyed the immense support I…

I really enjoyed the immense support I received from the trainers and student support team whom I interacted with. Big thank you to Brian and Richard there were always available and responded in time notwithstanding the fact that I was in a country 7 hours behind. Also, the way Fortress learning has organized the learning resources and step by step for solo Session's guide is quite credible. I look forward to choosing Fortress learning to advance my studies.

September 13, 2024
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Reply from Fortresslearning

Hi Chris,

I do appreciate you taking the time to provide such great feedback. I really enjoyed working with you to achieve your qualification and working with someone halfway across the globe was great fun. I wish you all the very best in the furniture and hope you get a lot of benefit from your new qualification. - Brian

Rated 5 out of 5 stars

The staff are very supportive

The staff are very supportive, the learning process and materials are very well organised and clear.
I would definitely recommend this college.

September 12, 2024
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Reply from Fortresslearning

Dear Vivian,

Thank you for your kind review. We wish you every success with your ongoing career in Training and assessment.

Deb : DD

Rated 5 out of 5 stars

High Quality Learning

I completed my TAE with Fortress sometime ago and now I have only just completed my upgrade to TAE40116.
Fortress learning is wonderful to work with. The course design is excellent with high quality and informative tutorials designed to help the student every step of the way. The Trainers are also very very good and extremely helpful. I know that sometimes a student can get bogged down in online learning, but Fortress have tools and advice to keep you moving forward to achieve your goal.
I can't recommend Fortress learning highly enough.

September 9, 2024
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Reply from Fortresslearning

Dear Damien,

Thank you for your kind review of your upgrade course. We are really happy to know that your study journey with us was a positive one, despite the challenges along the way.

See you next Upgrade.

Deb : )))

Rated 5 out of 5 stars

Professional, Supportive and efficient trainers

The trainers at Fortress were excellent, supportive, professional and efficient. Assignments were marked and results uploaded promptly. In all, a great experience.

September 3, 2024
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Reply from Fortresslearning

Hi Jeff,

Thank you for taking the time to provide your great feedback, I am really pleased that you had such a good experience with us. I hope your new skills and knowledge are of great benefit in your career, good luck with everything in the future.

Cheers,
Brian

Rated 5 out of 5 stars

Highly recommend.

Fortress Learning were not only supportive but very understanding to my unique circumstances. I was fortunate enough to have Deb Thomas as my online trainer whose knowledge, patience and expertise were both outstanding and appreciated. I cannot thank the whole team enough for helping me overcome all the obstacles to obtain my Statement of Attainment. I highly recommend using Fortress Learning.

September 6, 2024
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Reply from Fortresslearning

Dear Jodie,

Thank you for leaving your review. We are thrilled that your learning experience has led you to your new qualification. You worked hard and you deserve it.

Regards,
Deb : DD

Rated 4 out of 5 stars

Learning with Fortress

The learning experience was concise and affordable.
The content was presented well with supporting activities.
The learning platform provided a clear demonstration on what was required and the evidence that would need to be presented to the assessor
Meeting with the assessor was simple and was managed through Teams or Zoom so it provided a clear connection between you and the assessor. This also ensured that the sharing of information was visual/

September 4, 2024
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Reply from Fortresslearning

Dear Lynley.

Thank you for your review of your course. We are so happy to hear that you were happy with the learning platform and our meetings together. It was a pleasure to assist you with your TAE40116 Upgrade.

Deb : )

Rated 5 out of 5 stars

Choosing Fortress to study my TAE…

Choosing Fortress to study my TAE Diploma was a great decision.

Jane was a fantastic trainer and made the whole learning journey easier.
Highly recommend doing the TAE course with Fortress.

August 30, 2024
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Reply from Fortresslearning

Thank you for your awesome review, Shan! Your dedication and hard work paid off in achieving your Diploma of VET - Congratulations! It was a pleasure supporting you every step of the way. We wish you every success for the future.

Warm regards,
Jane

Rated 5 out of 5 stars

great course

August 18, 2024
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Reply from Fortresslearning

Hi Nathan,

I am glad you enjoyed your training with us, I hope the new skills and knowledge you have gained will benefit you in the future.

All the best,
Brian

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